I was very wary about purchasing a Shapes membership as I've read many poor reviews online. I went to the Henderson Shapes and asked the lady at the desk for a copy of the contract to look over. She refused to give me one as she said they are only for people purchasing memberships. I told her that I understood, I was very serious about purchasing a membership, however I would not sign my name to anything that I did not have time to read first. She assured me that she would go over any questions I had while signing the contract. Again, I told her I appreciated that, however wished to read the contract on my own first so I did not feel pressured to sign anything until I had time to read every word in detail. The girl got quite offended and snippy and asked if I was accusing her of running a shady business. I replied no, but it seemed odd that they would not allow potential clients to first read the contract if they weren't trying to cover something up. I left and did not become a member at that time.

At home, I found a copy of the contract online and read it in detail.
When I was ready, I went to Nairn Shapes to sign up, knowing full well that I was locked in no matter what for 1 year, after which time I would have to end my contract in writing. I was fine with this.
In the office, while signing the contract I noticed one clause stating that no matter what the salesperson tells you, the contract is always right (clearly management encouraged sellers to say whatever is necessary to get a sale and then covers their butt). The girls offered me an unlimited hot yoga deal for an additional $20. I specifically asked her if it was good for all Shapes locations as a different location was closer to my house, to which she replied yes, so I got it.

This evening, I got a babysitter and went to Henderson to use my Shapes hot yoga pass and was told that I did not have one. I replied (to the same snooty lady from my first visit) that I did, I had purchased the $20 pass. She informed me that was for the Nairn location only. I said no, I CLEARLY had asked and had been told that it was for all locations, as Henderson is the most convenient location for me. Her reply was "well, the girl must have just wanted to make a sale, you should have bought it from me (which I purposely hadn't because she was so rude last time)". I asked if the pass could be changed to yoga at the Henderson location as it was closer for me, and again was told no, because I could only change my contract for 7 days, and it was day 8. If I wanted hot yoga at Henderson, I would need to pay an extra $29.99 bi weekly. I was told to contact the infamous head office. We all know how that will go.

I am furious. I worked so hard to be informed about the contract and to not get scammed, and I still did.
BE AWARE THAT IF YOU CHOOSE TO SIGN UP WITH SHAPES, THEY ARE ENCOURAGED TO SCAM CUSTOMERS FOR SALES AND WILL SAY YES TO ANY QUESTION YOU ASK TO GET A SALE.

Baaaad fitness place!!!! My friend had missed one payment, which resulted to a balance of almost 50 owing. He wasnt allowed to enter the gym til that was paid off which is frustrating because he had been paying for the last 5 months after that missed payment.... So basically he was paying over 150 total for not using the gym because he had the 50 to pay first. Does that make sense? I know he has the overdue, but couldnt they talk to him to pay it another payment or something, or even better, stopped taking the biweekly payments until he paid that 50??? I mean why take money out when he can't even work out because of $50? What a HUGE waste of 150.. Down the drain. So frustrating, he cant even cancel until the two more payments and the overdue.... Hes never going back to this gym. It stinks and unclean and the staff are rude btw.

I have used the Pembina location for 3 years now and it is incredible how much the level of service has deteriorated. Obviously there is some pretty irresponsible managment running this place. The front desk employees are straight up rude and make customers feel like it is a burden for them to have to waste their breathe talking to you. I had to tear my own credit card receipt off of their payment machine and staple it to my 30 day notice of cancellation as the front desk employee refused to finish helping me. Then, she turned to me and said "you're done" with a bunch of attitude in her voice.

Also, when my credit card bounced back due to expiration, they failed to contact me (after I phoned their head office twice trying to get them the new information and never got a call back), and then sent a collection agency after me (probably damaging my credit rating) after my payment was past due for 1 day.

When I went into the gym to pay in person, they had no record that I had an overdue payment and therefore would not let me settle my account balance.

I have never experienced such disorganization with a company, as well as an organization who treats their customers like they are dirt. NEVER EVER GET A GYM MEMBERSHIP FROM THIS PLACE. I am not alone with my issues with Shapes. I have multiple friends who have also been financially damaged by their poor level of service.

Shapes is a total scam! I would not recommend this gym to anyone - the manager lies at the Pembina location just to get you to sign up and then the paperwork says details that she doesn't tell you and you only have 7 days to change your mind if you go down there and put it in writing and they don't tell you that so they scam you out of your money!!! BUYER BEWARE!!!! SHAPES = SCAM!!!!!! Manager lies!!!! They will get citadel to harrass you at work constantly until you pay even if they lie and are trying to steal your money. Close your bank account so they can't steal it. LIARS and THIEVES!! l JOB OPPORTUNITIES FOR CON ARTISTS!

For those of you who would like to join shapes I will tell you my experience. I was a member with them before and I cancelled my membership close to the expiry date because the staff members were rude to me.

The first time was after I had a high risk pregnancy 6 weeks after I delivered my first born, a personal trainer came up to me smacked my ass and told me I got an ass now and how much weight I gained. I complained to the manager and nothing was done about the situation. I lost the baby weight after two years.

After I delivered my second son a staff member made some rude comments about my body and how much weight I gained and she compared me to another member at he gym who didn't have a high risk pregnancy. That's inappropriate, unprofessional, and rude. I called head office to complain.

Also the daycare is filthy. It stunk like sweat and pee after I picked up my kids from the daycare. There was a change pad on the floor as well as crackers. Plus I hate the fact you have to call in to book a timeslot for your kids. Sometimes the daycare is not open because there are no kids booked for that time of the day in the daycare.

Also the washrooms are filthy. There are used maxipads thrown in the showers. There's a sign in the ladies washroom that asks members to not throw used tampons or maxipads in the shower.

Also if you sign a contract they wont let you cancel and if you give your account number for monthly payments they could take out double payments. That's what they did to me and I called head office three times and left a message and no one got back to me. When I finally reached someone they told me send an email.

Also there's not enough aerobic classes in the evening after 6pm. I like to do kick, power, and step at 6:30 pm. Most of the classes I wanted weren't available at that time. The class that was available was zumba. Sorry I don't do zumba.

So if you are thinking of getting a gym membership at shapes i would say don't do it. There are other gyms out there that offer better aerobic classes at better times and have nicer professional staff members. Shapes is a ripoff. Hopefully they get closed down in the near future for the way they treated people.

I signed up for the 30 day hot yoga challenge at Shapes on McPhillips. I was given the rules and understood them. One of the rules was to NOT lose the card. Fine. But I admit it, I lost the card. Anyway, I called the next day and they basically said no card no hot yoga. I tried to reason with them saying that coudn't the membership agreement prove that I paid for the membership? The girl just told me to call Head Office,which by the way, no one can physically go there. So fine, I called head office. I told them the situation and still tried to reason with them and I was told that someone will get back to me. For 48hrs, no one got back to me so I just decided that I would cancel the membership before the 7 days was up. I wanted to confirm that I would get my money back right away so I called McPhillips. AGAIN, they directed me to head office. Once again, I called head office and was talking to some lady who at first was sort of helpful but it turned ugly after. All I said was that I just want someone to call me back so she proceeded to find some answers for me. She came back and was told that I was already "dealt with"...First of all no one dealt with me because I was still waiting for someone to call me back prior to making a decision to cancel. Then she tells me that I can't get my money back because I lost the card. No where in the membership agreement says that you can't cancel the membership if you signed up for hot yoga or lost your card. I started to raise my voice out of frustration and this so called Shapes receptionist or customer service HUNG UP on me instead. When I tried calling back, it just went to voice mail. Overall, they are shady, member hungry scammers. Every single person I told this story to has had nothing but the same or worse experience and it all involved money. This validates how much I HATE shapes.

SHAPES FITNESS Sucks!! I went there today (St. Pete, Florida) with $500 in my pocket. I had talked to a rep yesterday via phone. She seemed cool enough. I am a brass tacks kind of girl. I want to know how much it costs and what they have to offer. I made an appointment with the Asst. Manager for the next day. I arrived at the Shapes location twenty minutes early. I told them of my "appointment'. Well, the AM was out sick. Instead, I got some very strange girl who was obviously trained too aggressively on "SALE STRATEGIES". She was moving her head all around in a weird way, trying to make eye contact. I kept telling her that I "JUST WANT TO SEE THE FACILITY!" I said this at least three times. I had refused to fill out a clipboard form about my life. I kept telling her "I JUST WANT TO SEE THE FACILITY!” She persisted and kept saying "Well, I can't show you anything because you didn't fill out our form. I have no idea what I should show you!" Again, I said: "I JUST WANT TO SEE THE FACILITY!” She kept nodding her head all over the place to capture eye contact and ignored my requests.

This is a terrible mistake for the SHAPES organization. I was ready to spend at least $500 on a yearly membership. However, they brainwash their employees to the point they don't hear the customer. This is so wrong.
I will NEVER join SHAPES. They are too screwed up!!!! BTW. I never did get to see the gym. I walked out because the sales rep kept insisting I fill out their stupid form. Is this asinine or what???? Their LOSS!!!I I am taking my hundreds to the next gym. Even saying this freaks me out. In this economy, you would think businesses would respect the customer. I guess not. Like I said before; THEIR LOSS!