I Have been getting my hair cut, colored and styled at Keora for more then a year and a half. I would like to start by saying as soon as I walk in the door I am welcomed by a knowledgeable and helpful front line. You can smell the wonderful Aveda products upon entering the Salon/Spa and I am immediately relaxed. The atmosphere is peaceful and friendly and they always offer me a delicious Aveda tea while I am waiting. My services have been done by Tamara, Carlee, Veronica, Rebecca and Adrian. All have far exceeded what I had first envisioned. Each stylist is talented in a unique way. I always have an excellent experience and will be a customer at Keora Aveda for a long time.
The worst service I have ever received. Rebecca just talked and wouldn't shut up. She should lose some weight if she's going to be standing over our heads with her stinky armpits! Goodness what an odor. I will not be going back, she's horrible. She goes from one salon in Burlington to the next and she can't seem to get away from herself
Aveda Keora Spa in Burlington... this was unbelievable. I posted this on their site to give feedback and it was promptly censored and removed. It appears they only want good reviews on their site.
Appalling customer service, I had an appt for 2:30 on Dec 10th, received a call in the morning indicating they had to move, suggesting I come in for 11:00, I advised I lived 45 mins away and could not make that time with so little lead time, they offered a 2:00 pm option as the only alternative. I had to route directly from my yoga class to the salon to make it in time. I arrive a few minutes to two, and the stylist asked me if I had product in my hair, I respond had to come straight from Yoga to make the time change, she indicates that she can;t guarantee that my colour will cover grey given my hair is dirty... apparently her version of 'just saying' The response takes a second to land and then I respond, well probably not a wise idea to gamble $85 bucks on a job that 'might not work' and could I speak to a manager, as I just spent 45 minutes commuting to salon and now 45 mins to return home and the value was the snide remark from a rather young and certainly unprofessional stylist.
Aveda it'll take more than your products to see me back at one of your spa's, it seems like customer service training ought to be in the franchise playbook.
I've been a client of Keora Aveda going on four years. Like every other store in the chain, you can expect a high level of service and some sweet perks while you wait for your cut to start. What really sets them apart, however, is their style team. I started out with a lovely stylist / colour specialist named Candace, who is still there, and specializes in longer styles and up-dos. She did lovely things to my noggin, but when I kept going shorter and shorter, she referred me to Tasha, another stylist who has a real gift with edgy, short styles and colour.
After my first appointment with Tasha, I felt comfortable enough with her skills, and trusted her impeccable taste enough to sit down in her chair and say, "Lady, do whatever the hell you want to it!", or, "I'm thinking short and soft and fun. What do you think?". Tasha's been the only person to touch my hair for the past three years. She's taken me through an endless amount of styles and colours, and I've always loved every single thing she's done. Every. Single. Thing. And no, I don't think I can be any more emphatic.
It's nice to know that there's a place, and an excellent stylist, out here in suburbia that can give me the same kind of cuts and colours that I fell in love with when I lived in downtown Toronto.
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.