Keora Aveda Burlington Reviews - Toronto

3/5
50% OF CHICKS DIG IT
4 reviews
Ranked #130 out of 327 in Hair Salon (Toronto, Ontario)

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    5/5
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    Recommended? You Betcha!
    October 06, 2014

    I Have been getting my hair cut, colored and styled at Keora for more then a year and a half. I would like to start by saying as soon as I walk in the door I am welcomed by a knowledgeable and helpful front line. You can smell the wonderful Aveda products upon entering the Salon/Spa and I am immediately relaxed. The atmosphere is peaceful and friendly and they always offer me a delicious Aveda tea while I am waiting. My services have been done by Tamara, Carlee, Veronica, Rebecca and Adrian. All have far exceeded what I had first envisioned. Each stylist is talented in a unique way. I always have an excellent experience and will be a customer at Keora Aveda for a long time.

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    1.5/5
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    Recommended? Fugheddaboutit!
    January 30, 2014

    The worst service I have ever received. Rebecca just talked and wouldn't shut up. She should lose some weight if she's going to be standing over our heads with her stinky armpits! Goodness what an odor. I will not be going back, she's horrible. She goes from one salon in Burlington to the next and she can't seem to get away from herself

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    0.5/5
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    Recommended? Fugheddaboutit!
    December 11, 2013

    Aveda Keora Spa in Burlington... this was unbelievable. I posted this on their site to give feedback and it was promptly censored and removed. It appears they only want good reviews on their site.

    Appalling customer service, I had an appt for 2:30 on Dec 10th, received a call in the morning indicating they had to move, suggesting I come in for 11:00, I advised I lived 45 mins away and could not make that time with so little lead time, they offered a 2:00 pm option as the only alternative. I had to route directly from my yoga class to the salon to make it in time. I arrive a few minutes to two, and the stylist asked me if I had product in my hair, I respond had to come straight from Yoga to make the time change, she indicates that she can;t guarantee that my colour will cover grey given my hair is dirty... apparently her version of 'just saying' The response takes a second to land and then I respond, well probably not a wise idea to gamble $85 bucks on a job that 'might not work' and could I speak to a manager, as I just spent 45 minutes commuting to salon and now 45 mins to return home and the value was the snide remark from a rather young and certainly unprofessional stylist.

    Aveda it'll take more than your products to see me back at one of your spa's, it seems like customer service training ought to be in the franchise playbook.

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    0.5/5
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    Ambiance

    Service

    Recommended? Fugheddaboutit!
    December 11, 2013

    Aveda Keora Spa in Burlington... this was unbelievable. I posted this on their site to give feedback and it was promptly censored and removed. It appears they only want good reviews on their site.

    Appalling customer service, I had an appt for 2:30 on Dec 10th, received a call in the morning indicating they had to move, suggesting I come in for 11:00, I advised I lived 45 mins away and could not make that time with so little lead time, they offered a 2:00 pm option as the only alternative. I had to route directly from my yoga class to the salon to make it in time. I arrive a few minutes to two, and the stylist asked me if I had product in my hair, I respond had to come straight from Yoga to make the time change, she indicates that she can;t guarantee that my colour will cover grey given my hair is dirty... apparently her version of 'just saying' The response takes a second to land and then I respond, well probably not a wise idea to gamble $85 bucks on a job that 'might not work' and could I speak to a manager, as I just spent 45 minutes commuting to salon and now 45 mins to return home and the value was the snide remark from a rather young and certainly unprofessional stylist.

    Aveda it'll take more than your products to see me back at one of your spa's, it seems like customer service training ought to be in the franchise playbook.

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