I've heard so many great things about this mascara so I was excited when we received in the shop crawl swag bag. Since I have straight, thin lashes very few mascaras will work for me. I thought the brush was pretty cool and did a good job of getting to every lash. What I hated was that the formula weighed my lashes down and separated my lashes to the point where it looked thinner instead of adding volume. I too found that it felt crunchy than soft so that was also a big down factor. I'm sure this mascara is great for women that already have full long lashes even though it claims to volumize your lashes. I'll stick to L'oreal Voluminous (waterproof) as well!