Terrible experience

I was excited to shop at Mackage after being given a $100 gift card by ChickAdvisor. Unfortunately, I didn’t even get to go into the store. I was physically stopped by a security guard outside and asked to wait to go inside the store, even though it was empty. He then allowed 3 other people inside without anyone leaving the store, even though no one had left. A sales associate came to the door and was quite rude. I explained I was taken aback by having the security guard physically put his arm out to stop me (he did not touch me though) and instead of being alologetic and welcoming me into the store, she was dry and rude and blamed it on “store policy”. I expected better customer service from a high-end company, especially when I was prepared to drop $1000 on a new winter jacket. I’ll be spending that money on a different brand elsewhere. How disappointing.