2 reviews
The Old Mill Inn & Spa Toronto Reviews - Toronto


This spa is located inside the Toronto Old Mill Inn. Services that are provided in this spa includes facials, hair removal, massages, make-up, bridal make-up, hands and feet, and body treatments.

    Address: 21 Old Mill Road
    Toronto, Ontario
    Phone: 416-232-3700

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    Recommended? Fugheddaboutit!
    August 20, 2012

    I have to give this spa a mediocre rating because while it's beautiful and has great potential to be a wonderful experience, the service is sorely lacking. I went for a one hour Swedish massage on Saturday and went from being a bit disappointed to angry about the whole experience.

    When I arrived, they showed me where to change and leave my things. They mentioned a form I was to fill out, but I was never provided with one. Neither were a number of the other guests so we all ended up hurrying to fill out the forms while our therapists waited and the clock was ticking on our appointments.

    I had booked a one hour Swedish massage, which is supposed to be a full body massage but I only got my upper back and neck done. I'm assuming this happened because when I met the RMT, he asked if I had any areas that were bothering me. I told him I had issues with my neck and showed him where. What I didn't realize is that he was going to spend the whole time only working on my sore areas and ignore everything else completely. I kept waiting for the massage to carry on to the rest of my body, but that never happened.

    When I was paying for my service, I asked the front desk how this was normally supposed to work. The girl at the front desk said it should have been a whole body massage. I said that wasn't the case for me and that while I can appreciate the effort the masseuse took for my sore areas, I would have preferred to have been given the choice of full body or only doing one area. I just said I thought it was important to communicate to someone if they aren't going to receive the service the way it was booked. Though I didn't ask her to, she immediately went off to get the Spa Director, who declined to come and speak to me. Another staff member who was standing at the desk and overheard offered me a 20% discount, but the original staff member told her not to give me the discount because the Spa Director was going to "investigate" and call me back. That was 2 days ago and I haven't heard a peep.

    I left feeling angry at the way it was handled. They made me feel like I was the problem. Offering a discount and then reneging it is worse than not offering anything at all. The Spa Director failing to follow up is even worse.

    For a spa of that caliber I would expect much more professionalism than the way this was handled. On another note, the one toilet in the change room doesn't flush. Guests are invited to use the staff washroom with the utility room down the hall. Nice.

    I will update my review when/if I hear back from the Spa Director. I am still hopeful they will redeem themselves. It really is a lovely spot.

    Updated On: August 25, 2012

    The Spa Director called me earlier this week. She said they never offer discounts on RMT massages and that the person who offered it was new. She also said that Swedish massages usually aren't full body and that if you tell the massage therapist you have certain areas that are sore they will focus exclusively on those.

    This was contrary to what I was told my the two employees at the front desk, which she apologized for. While she would not honour the offer of 20% off, she said they would give me an extra half hour the next time I book a massage so I could have 90 min instead of an hour. Now I just need to decide if I want to go back.

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    Recommended? You Betcha!
    June 14, 2011

    This spa is GREAT. The decor is beautiful, everyone was really professional, and the lockers they have are really high tech. The service was really great. I definitely recommend this place to anyone. It is great in every way and I left the spa feeling like I was floating on clouds. I loved it.

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