I went in there with my mom, sister, aunt and cousin. I came in late for my appointment, but they let me in anyway, and didn't even rush me! The masseuse was amazing. This isn't my favourite spa so far, but it's definitely great for its price! we had a package deal, where I only had to pay $49 for use of all the facilities, and a full body massage. I'd definitely go back next time there is a promotion!