Concepts Salon and Spa - Toronto

Price
Ambiance
Service
Recommended?	Fugheddaboutit!

My overall rating

By:erophora

On:Aug 10, 2008

2 out of 2 chicks found this useful

erophora has 1  review

I was extremely disappointed with the most aspects of service at Concepts Salon. Although it was in the mall it looked slightly more upmarket than one would think, but I found the staff to be unprofessional (eg. the receptionist was eating fast food at the front desk and had her mouth full when I was checking in).

I had my hair done there a few times before (since they are one of the few salons open on Sunday), but this past visit will certainly be my last. I have never in my life heard of such a thing, but apparently you need to actually SPECIFY that after your color, you do not want to be left in a chair with soaked hair (still full of dye) to blowdry yourself. I was completely shocked. Not only did the receptionist taking my appointment interpret "just a color, no cut" to somehow mean I wanted to be left on my own with wet hair, but the stylist didn't even check the color after the wash to see how it turned out, which is COMPLETELY unacceptable.

I can't imagine even the most downmarket hair salon not taking it for granted that a client would require a blowdry or that the stylist should check the color, which by the way, is totally uneven and will now have to be redone at a better salon. That aside, I couldn't care less if they want to charge extra for blowdrying, but to have to request it or be left to your own devices is just absurd.

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Price
Ambiance
Service
Recommended?	You Betcha!

My overall rating

By:andreyaa_

On:Oct 06, 2007

2 out of 2 chicks found this useful

andreyaa_ has 3  reviews

Concepts Salon and Spa. Located right in the middle of downtown toronto. 2 locations, Yonge and Bloor, Bay and Bloor.
At Bay and Bloor, the spa is across the hall from the hair salon.
At Yonge and Bloor the spa is the back of the hair salon.
NOTHING like a nail bar. professional aestheticians at each location.
and all the hair stylists are amazing and have great personalities. it's not like sitting in a chair in awkward silence for 45 minutes.
i've been going here for years and get ALL of my services done at concepts.
they do waxing, threading, massages, facials, manicures, pedicures even laser hair removal.
the hair salon does perms, highlitetes, cuts.
concepts really is 'the works'.
theyre quick so you dont need to cancel an entire day of activites.
its super easy to make appointments even though they're busy, and there's always someone at the phones
their gift certificates make great gifts too.
you really need to give it a try, i recommend them 100%

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