Don't EVER go to this clinic.
When I first came here over 2 years ago, the owner Paul gave me big sob story salespitch about how DealFind (or whatever it was), screwed him over. So he offered me this "deal" which actually wasn't a deal at all, but anyways, I committed to 12 laser treatments, and I paid a pretty hefty amount for those 12 treatments, because he told me if hair was still growing back he'd give me a full refund, guaranteed. Now I didn't sign anything for this alleged "guaranteed full refund", because he seemed honest and I trusted him (and because I thought the laser treatments were actually going to work), but yeah, I've been going here for almost 2 years on the same spot and I have had WELL over 12 treatments, and hair is STILL growing back. And I can guarantee I will not be receiving that "guaranteed full refund" haha
Not to mention they let totally untrained staff who have no professional training operate the lasers. They let some girl who had minimal training and almost zero competence, perform my laser treatment one time. Long story short, she had no idea what she was doing, and I got burned REAL bad. The entire patch of skin was just huge red circular burns, and it was so painful it hurt for my clothes just to touch the burnt area. So the following day I expressed to the owner how upset I was, and he didn't even bat an eyelish he absolutely didn't give a sh*t that this staff member of his had ruined my skin. He obviously mentioned it to the girl about it though because I immediately got a hysterical phone call from the girl who burnt me, and she basically yelled at me like a teenager for "telling on her" and was upset with me for making such a big deal about it. She ruined my skin and was upset that I was making a big deal about it. AND she somehow thought it was my fault I got burned and accused me by saying my skin was too dark, and said I "probably went tanning and didn't tell her" even though I never go tanning. So she claimed this is probably why I got burned, and seemed to think it had nothing to do with her inexperience. Not to mention, I'm paying someone to put a laser to my body, I expect them have knowledge on making informed judgment calls on the levels that will or will not burn my skin!! It's not somehow my responsibility when I go to not get burned.
I've also shown up to appointments, that none of the staff showed up for. I showed up, waited 45 minutes before realizing no one else was coming. (And the reason I even waited 45 minutes before I realized this place was closed, was because I'm frequently locked outside for 10-30 minutes before an appointment because no one is anywhere to be found and the doors are always locked). Anyways, I didn't receive a call informing me my appointment was cancelled, nothing. I just had to show up to find out it was cancelled. Now I'm not one to tell anyone how to run their business, but that is ENTIRELY unacceptable! They charge a no-show fee for clients who don't show up to scheduled appointments, so, they're obviously aware of how much of an inconvenience it is, however, it's appalling that they don't show the same respect for paying clients.
And these are only a few examples. The majority of the staff here are incompetent teenagers with no professional skills, and the owner is a dishonest salesman. I am just so utterly baffled by the continual acts of unprofessionalism and dishonestly that I keep having to deal with from the staff and the owner in this clinic.
Oh and the laser treatments did actually work for me, at first!!!! But after 11 treatments I had to take about 4 months off (cause my skin was too tanned from a vacation), and in those 4 months the hair entirely started growing back, and despite paying for laser treatments for over a year and a half, I was back to shaving frequently again. I also have two other friends who go to the same clinic (we all got sucked into his DealFind sob story) and the same thing happened to them - after 12 treatments they stopped coming (cause the owner Paul guaranteed that after 12 treatments you should have "virtually no hair growing back or your money back"), and the hair totally started growing back.
This is my own hypothesis based on nothing but my own observations, but if I were a betting lady, I'd say the clinic facing an issue where the laser treatments aren't working for anyone. Because the last two times I was in there, there were several unhappy clients who were pissed off because the treatments didn't work and their hair was growing back. But that's just my own speculation. All I know is between me and my two friends, the laser treatments failed to work for all 3 of us. And 3/3!? Common Paul, you even took the time to sit us all down and explain why your "IPL" laser machine was better than all the others, but clearly you're just a lying salesman
So just save yourself the trouble and the headache of dealing with these people and take your money elsewhere
I accidentally gave the price of this place 5 stars and I can't figure out how to fix that. for the record, it is NOT worth every penny. and I completely WASTED $2,000 on laser treatments!
wonderful results, great and friendly staff! I recommend it to everyone!
I have had a great experience with smoothe laser clinics & aesthetics so far. The environment is friendly and staff are considerate and careful with the customers. The other good thing is that I can easily find the available spots suiting my schedule. They also use one of the best lasers in the current market , which is effective regardless of what skin tone or hair thickness you’ve got.
First off; I seen reviews saying that someone's partner had gotten burned and had scabs and scars... well the type of laser that this clinic uses doesn't touch the skin.... sooo there for no burning of the skin...I had 1 treatment so far and I can say so far so good, honestly.. The hair stopped growing for me already which is a bonus... I am a firm believer in the truth so here it is. I compete in Beauty Pageants... yes that is right Evening gown bikini competition interviews the whole nine yards and if a company isn't good at what they do or promote as to their services then there is no need for me to give them a good review... which means Smoothe isn't a 0.5/5 this business is amazing. The people are nice, they make you feel comfortable with being there, and the procedure feel no more then what a tattoo feels like... it is a pinching feeling and within seconds the small amount od discomfort was gone.. I had this done and within 4 hrs there was no redness. there was no bumps, and there definitely was no burns. As to Dealfind... honestly if your cheap enough to look for "deals" or cheap coupons your setting yourself up... Who in their right mind would want coupons for something as important as laser hair removal or hair cuts... have you ever not heard of sketchy??? from what I know of "DEALFIND" its a load of crap... they put businesses in between a rock and a hard place and anyone stupid enough to trust some coupon company with their body and health is dumb... lets put it this way can you afford to pay 80 a month on waxing.... if so put that together and in about 3-5 years you would have spent the same amount on laser hair removal as waxing and with waxing your hair would be coming back...
Honestly if I had my own company people whom came in with cheap coupons wouldn't be VIP the clients who are serious about the procedure and honest would be VIP... This business, Paul as the owner is a very honest guy he explains the difference between the procedures that other clinics use versus this clinic.. he is very informational and will answer any question you have... he is very understanding and caring..
If your in the market for a laser hair removal clinic take my advice stop reading about it and ask questions... because the only way your going to get educated and get the answers your seeking is by asking a professional the questions....call the clinic get an appointment for a consult and ask a million questions.. and get your own opinion..
this clinic is 5/5in my books.
After "smoothe" talking from the owner Paul... I decided to buy a package (3600) for my partner. After one treatment he was left burned after and in pain for a few days. His scabs didn't heal for 5 days and he still has marks on his skin. After doing some research I discovered that this "deal" was no longer a deal... other companies were offering the same service for the same money. While their office is really beautiful to walk in to and he seemed so educated on what he was doing and super friendly... I would not go back again. This treatment is by no means "comfortable" but it should NEVER leave you scabbed or burned permanently. Also the pestering I received to tell my friends was annoying. Then we had made out a payment plan and he was trying to get more money ahead of the time that the payment was due. He came off very desperate and I wish I had done my homework a little better. Funny how this happened a month ago and suddenly there are these GREAT reviews on here.... HMMM... leaves one to wonder. If you check out the reviews from other sites there are not very good ones there either. This guy has a solution for everything! Be careful folks!!!
By far the best laser clinic ive ever stepped into!
The staff are unbelievably nice. Mackenzie always has a smile on her face.
right when you walk in you are greeted with the out most kindness and asked what you would like to drink.
Laser hair removal is the BEST thing ive ever invested in! Honestly what is more better than feeling smooth all the time, and not having to worry about shaving or waxing. you can go to the beach whenever or where that short skirt you always wanted to and not have to prep in advance in order to wear it.
I just recently got married, and trust me being smooth all the time is the best! no insecurities, no "omg i forgot to shave"..None of that! I love love love it! So affordable! and think about it - the amount of money you put down on shavers and waxing and bleaching.. it all adds up! its not cheap!
I found the laser machine effective.
ive tried many other laser machines before and IPL and got severally burnt by them - IVE NEVER been burnt at smooth!
Paul sat me down for a consultation where he actually explained to me the process of laser, and the difference between a laser and a IPL machine! (IPL machines are not even for laser hair removal, and ive been to 3 laser clinics that use them for that purpose).
Im so satisfied with my results! The employees are so precise when doing laser on the clients! I recommended all my friends to this clinic and they absolutely loved it!
I even went ahead and booked myself for some laser facials to try them out - and wow people noticed a difference after the second session.
You want to stay smooth????? THIS IS WHERE YOU HAVE TO GO!
Been coming here for a couple years now ans almost done my treatments. Paul and his team are so amazing and have been very accomodating to me. All the technicians, especially Jenny are very knowledgeable and do the best to make you feel comfortable and make the experience as painless as possible. I have recommended tons of friends and all of them so far are very happy with their results, as am I. They are always upgrading to the latest machines, I feel very taken care of here, overall 5/5!
Smoothe Laser totally changed my perception on laser hair removal. I basically hairless in all the important spots and the clinic and service are pristine! I would totally recommend this business to family and friends and have already done so.
Paul and his staff at Smoothe are wonderful! With top of the line equiptment this is definitely the best place to go. Laser hair removal is a lifetime investement and I believe you get what you pay for. I would recommend Smoothe to anyone who wants laser hair removal done right.
The process and treatments were explained in great detail and I always feel I'm in great hands. I have never had an issue getting appointments scheduled, the treaments have been done quickly and on time....everytime.
Clean and beautiful office in a great location.
I 100% recommend this Clinic!
Best hair removal clinic ever!
When I started at the clinic for the first time I was a bit scared but when the manager Mackenzie told me more about the place and about the hair removal I felt really confident. After doing laser there I saw great improvements. I've been doing laser there for over a year now and I feel just amazing. The owner and the staff members are really kind and I think that’s very important to have at a work place. Booking appointments at the clinic is very easy and another thing that I like is that I always start on my appointment time.
The pay is well compared to other clinics such as (Westside laser and lights. I started off with Westside laser and lights and saw that I’m wasting my money on hair removal. I saw no improvement there at all.) I never feel shy going in for an appointment and coming out of one. My experience at Smoothe Laser Clinics & Aesthetics has been very well and I recommend this place for whoever wants laser removal.
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.