By far the best laser clinic ive ever stepped into!
The staff are unbelievably nice. Mackenzie always has a smile on her face.
right when you walk in you are greeted with the out most kindness and asked what you would like to drink.
Laser hair removal is the BEST thing ive ever invested in! Honestly what is more better than feeling smooth all the time, and not having to worry about shaving or waxing. you can go to the beach whenever or where that short skirt you always wanted to and not have to prep in advance in order to wear it.
I just recently got married, and trust me being smooth all the time is the best! no insecurities, no "omg i forgot to shave"..None of that! I love love love it! So affordable! and think about it - the amount of money you put down on shavers and waxing and bleaching.. it all adds up! its not cheap!
I found the laser machine effective.
ive tried many other laser machines before and IPL and got severally burnt by them - IVE NEVER been burnt at smooth!
Paul sat me down for a consultation where he actually explained to me the process of laser, and the difference between a laser and a IPL machine! (IPL machines are not even for laser hair removal, and ive been to 3 laser clinics that use them for that purpose).
Im so satisfied with my results! The employees are so precise when doing laser on the clients! I recommended all my friends to this clinic and they absolutely loved it!
I even went ahead and booked myself for some laser facials to try them out - and wow people noticed a difference after the second session.
You want to stay smooth????? THIS IS WHERE YOU HAVE TO GO!
Been coming here for a couple years now ans almost done my treatments. Paul and his team are so amazing and have been very accomodating to me. All the technicians, especially Jenny are very knowledgeable and do the best to make you feel comfortable and make the experience as painless as possible. I have recommended tons of friends and all of them so far are very happy with their results, as am I. They are always upgrading to the latest machines, I feel very taken care of here, overall 5/5!
Smoothe Laser totally changed my perception on laser hair removal. I basically hairless in all the important spots and the clinic and service are pristine! I would totally recommend this business to family and friends and have already done so.
Paul and his staff at Smoothe are wonderful! With top of the line equiptment this is definitely the best place to go. Laser hair removal is a lifetime investement and I believe you get what you pay for. I would recommend Smoothe to anyone who wants laser hair removal done right.
The process and treatments were explained in great detail and I always feel I'm in great hands. I have never had an issue getting appointments scheduled, the treaments have been done quickly and on time....everytime.
Clean and beautiful office in a great location.
I 100% recommend this Clinic!
Best hair removal clinic ever!
When I started at the clinic for the first time I was a bit scared but when the manager Mackenzie told me more about the place and about the hair removal I felt really confident. After doing laser there I saw great improvements. I've been doing laser there for over a year now and I feel just amazing. The owner and the staff members are really kind and I think that’s very important to have at a work place. Booking appointments at the clinic is very easy and another thing that I like is that I always start on my appointment time.
The pay is well compared to other clinics such as (Westside laser and lights. I started off with Westside laser and lights and saw that I’m wasting my money on hair removal. I saw no improvement there at all.) I never feel shy going in for an appointment and coming out of one. My experience at Smoothe Laser Clinics & Aesthetics has been very well and I recommend this place for whoever wants laser removal.
The owner of this clinic is a very kind man. I paid for 4 treatments. I went for 3 of them and decided that I would rather lose money than be treated the way I have been treated at this clinic. My hair still grows back and I am nowhere near done my treatments. I would have paid for more but I decided to go somewhere where I am treated like a paying client, not a chore. I am furious with the disgusting customer service this clinic offers. The receptionist/office manager is the most disrespectful person I have ever met in my life and needs a lesson on how to treat customers. When I read all of these complaints about the staff it makes me think, does the owner not realize that all of these horrible customer service skills are negatively affecting his business? I will never return nor will I ever recommend this place to anyone else.
Please don't go here. I cannot stress it enough.
Quality – Clearly the owner is a good “sales man”.......but this clinic offers terrible service all around.......you should never feel like a hassle or awkward before and or after a session! Rude, Rude, Rude administration and staff overall. When you are in a people service operation you might want to treat people with respect!
Effectiveness - If you can manage to use what you've paid BIG MONEY for it may work! (Go elsewhere pay for one session at a time and you won’t be ripped off)
Not impressed - I can honestly say that I received prompt “hands on” service up until the point of paying in full for the services I wanted (Bikini/Armpit) area. After paying well over 1000, I ALWAYS had a hard time getting into the clinic for treatments. Although I lived only a short distance away I had to arrange my sessions during my working hours (M-F) to fit into their schedule - very unaccommodating.
I had services provided by both male and female techs and at one point receive burns to my belly button area after a tech used too high of a setting for my skin. THANKFULLY, I was able to use creams on my skin and with the help of the sun was able to get my skin close to the pre-burn state/color.
I would recommend going somewhere and paying only for the times you use it as it will be different for everyone! The package and services that are supposed to be rendered until your hair is gone never happen!
Not to mention the owner pushes you to recommend his clinic long before you've even experienced this bliss, highly un-recommended to my friend’s, maybe an enemy.
I have to agree with some of the previous negative comments about the administration of this clinic. Paul was very effective and nice when selling the Laser Removal Package, but soon I found out I invested so much money in the wrong place.
It is very hard to book appointments, you can never re-schedule your appointment within the same week of the one you missed. If they happen to answer the phone,they simply do not have any availability. Instead, you will have to wait until your next hair growing cycle, meaning six to eight weeks, to get you treatment.
The manager, I think her name is Mackenzie, has a major attitude problem and is quite rude with clients. I do not see how a manager/front desk person is also allowed to take over the nurse or registered laser technician during a session, and finish up with the work. This happened to me, and when I asked about liability and her Laser Technician certificate, her response was that she was the manager and we needed to finish up as I was taking other clients' time.
Jenny and Amy are amazing, they are both the certified Laser technicians and they are the only ones with a sense of client service. They are friendly, helpful and professional.
Later on 2013, they informed me that in order to book evenings and Saturdays I had to pay an extra $100 dollar fee. A policy that was not in effect at the time I purchased the 3600 laser package. So when I started with this clinic I could book my appointments after my office job. I now will have to pay $100 dollars to be able to book those times, or get time off work so I can come during the day.
I WILL NOT RECOMMEND THIS CLINIC. Unfortunately they have great technicians and nurses, but they lack a good administration and respect for their clients. PLEASE DO NOT WASTE YOUR MONEY AND TIME WITH THIS CLINIC. And WATCH OUT for the positive reviews left in here. You can tell they have been written by someone other than a happy client.
Worst customer service ever. The first time I had an appointment the girl was late. Was alittle upset for I just spent a lot of money, I expected alittle better customer service then that. The building was locked, called the office a few times, but oh course no answer. After 20 mins the girl finally arrived.
There are a few times I called to confirm my appointment and no answer. I just keep getting an answering machine. I find that the girls there have a bit of an attitude too.
Paul and his staff at the Smoothe Laser Clinic were so wonderful to me and my first ever laser treatments! His equipment is all top of the line and his clinic has this nice cozy feel to it. He is down to earth and super friendly! I definately recommend them for hair removal and also their skin care products! Best I have ever used! Go see Paul, he wont disappoint. :)
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.