Been a customer for 10 years and need a change

Fido has gone downhill. I have been with this phone company for 10 years and the past few have been terrible. The wait times are atrocious. I have multiple lines on my account so I have a pretty large bill and I feel they do not care about their customers. So unhappy with the service from Fido.

Brand new broken phone

A total nightmare. I have a new iphone that doesn't work well but fido is demanding I bought months ago (I have the receipt and its on my account). After waiting on hold for what was hours, I was told different things by everyone I talked to. Bottom line is my phone is not working well and FIDO will do nothing. Horrible horrible customer service, bad product and the communication is the worst I've seen. It's a communications company!

Complete incompetence leads to CREDIT HIT

Got sent to collections over a bill I knew nothing about, website displayed $0.00 balance. Incompetent customer support, won't work with me to remove the falsified credit hit. Now have to bring Fido to court to get my credit back. Incompetent company, use PublicMobile instead.

Des voleurs

Ils m’ont chargé 12$+tx alors que j’étais en correspondance en France soit disant qu’un numéro français m’avait contactée. Ça n’a jamais été le cas, mon historique montre que je n’ai pas reçu d’appel. Je leur demande de me fournir le numéro qui m’a contacté mais ils étaient incapables de me le fournir. Arnaque comme pas possible. Ils donnent de fausses informations aux clients quand on les appelle. Quand je demande de m’envoyer de façon officielle avec leur mail l’information qu’ils m’ont donné,is en sont incapables. Perdez pas votre temps avec ces voleurs.

FIDO "roam like home" PRICE INCREASE without notice

I travel to the USA for work 10-15 days a month... So Fido "roam like home" sounded like an okay deal. $7 per day to use data. When I first signed on they told me Canada-US AND US-Canada calling was included no charge - only DATA usage cost $7 per day. That all worked fine... until it changed suddenly - without proper notice. Now any calls or texts or data all cost $7 a day.

MY BILL SKYROCKETS!

Condescending and rude FIDO "customer service" tells me the wording of the auto text they send each time I turn on my phone in the US had been changed accordingly, and that I should have read it more carefully.

Switching to TELUS.

Worst service ever never ever go to fido save money go somee

Don’t go to fido rather then just send the people a telegram that would be awsome and would save you alot of money then buying device from fido and then getting problem from network and talking to customer service and then these guys make escuse for everything and blaming on you wooh fido thanks for service

Very Bad Experience with Fido

Hi, my name is Muralikrishna M. Here I want share my experience with Fido. I am a customer for the last 5 months. I thought Fido is an associate of Rogers, we can get a cheaper plant than Rogers. But I am having very bad experience with Fido. Very false, confused and meaningless billings. I talked to the Supervisor, Chelsea and office of President, Presila regarding this issue. They are very unprofessional. They don't have any respect for customers. When I question about my bill, Presila repeatedly said, you have options to leave Fido. This is only one example, I had 5 more similar kind of instances with Fido. Whenever I call them, getting the same treatment. They are charging more than Rogers and Bell. They have no patience while talking particularly Presila and Chelsea. When I upgraded my device, they confirmed, I will get my phone in 5 days but it was delayed for 20 days. They said, my old plan will be applied for that 20 days before I receive my phone but after I got it, they charged my new plan. I questioned the same with Presila(Office of President). Instead of solving it, she said, you have options to leave Fido. Customer service is very rude, unprofessional. Charges are very high every month. Please don't subscribe Fido. I will post my comments every month, please take a look.

Fido is horrible

Been a loyal customer for the past 15 years. I was offered a plan, which I spent a bit of time thinking about and when I called back was told offer expired and instead they wanted double for the phone. I had a reference number with all the saved info about the plan which they could pull up but they told me offer is not valid. No one ever told me how long this offer would be valid for. I spent countless number of hours arguing trying to get this offer that I was promised. Spoke to several people as well as managers who were useless. This company is awful. As long as you keep your mouth shut and pay your bills you are a great customer for them, as soon as you want to upgrade or ask to modify anything, it suddenly causes a huge inconvenience with them. They do not care about customer service at all, they just care about collecting my money and being the most profitable company. Do not trust this company at all and don't waste your time with them. Join any other phone company instead.

Upset customer

11 years with Fido and no offers of better plans or phones. Had to voice my concern to a fido rep then the supervisor then the upper management all the way to the ombunsman. I can say that I have never been this unhappy before especially being such a long time loyal customer.

Thank you Fido for nothing.

DO NOT SIGN UP WITH FIDO - SERIOUSLY DON'T

FIDO: IF I COULD GIVE MINUS OUT OF 10 I WOULD.

TERRIBLE CUSTOMER SERVICE. TERRIBLE PROVIDER. IF YOU SIGN UP WITH THEM YOU WILL REGRET IT. YOU CAN NOT EVEN ACCESS YOUR FIDO.CA ACCOUNT TO VIEW YOUR OWN BILL THAT YOU'RE PAYING AND REMOVE THE EXTRA ADD ON-S YOU NO LONGER REQUIRE!! DO NOT GO WITH FIDO. WORST EXPERIENCE I HAVE EVER HAD. I'VE BEEN A CUSTOMER FOR 6 YEARS, THEY HAVE CHANGED. DO NOT SIGN UP WITH FIDO. THEIR CUSTOMER SERVICE REPS HAVE NO EMPLOYEE# ASSOCIATED WITH THEM, THUS THERE IS ZERO ACCOUNTABILITY TO DO ANYTHING TO ASSIST YOU. THEY WILL WASTE HOURS OF YOUR TIME FOR A SIMPLE REQUEST, LIKE " I NEED TO SEE MY BILL BEFORE PAYING IT" BY PUTTING YOU ON HOLD, LITERALLY "PRETENDING" TO DO THINGS TO HELP OR TRANSFERRING YOU TO SOMEONE ELSE UNTIL THE CUSTOMER SERVICE LINE IS CLOSED. HISTORY OF MY SIMPLE REQUEST TO VIEW THE BILLS I'M PAYING (AND HAVE ACCESS TO CHANGE THE EXTRAS) BELOW. KEEP IN MIND THIS IS JUST TO GET ACCESS TO SEE WHAT I OR YOU ARE PAYING FOR:

CALL #1) I can not log in to my FIDO.CA account. Even though I provide the CORRECT email address, CORRECT account number and CORRECT password, I can not login. I go through the "lost user name and password" process (even though I have not lost either), and your system says it will send me an email with instructions to reset. I DO NOT receive any email and check my spam folder...no email.

So I call your customer service line. I go through the same process with your customer service agent, who says he “sent me a text with info on how to reset”. I DID NOT receive the text message he claimed to send. So he says he "sent it to my email". I check my email and same thing, NO EMAIL in my inbox or spam folder. He says “well hang up the phone and wait 20 MINUTES MAYBE you'll get an email by then”. Frustrated I hang up and wait.
20 MINUTES later I DO receive an automated email regarding resetting my password. I click on the link and get the message "This link has expired please re-enter your account number and your postal code to begin a new request". SO I REDO THAT and get another email 2 minutes later, click on the link and it says "This link has expired please re-enter your account number and your postal code to begin a new request" again, same problem!!! I have been a FIDO customer for 6 years and so is my partner. It is a requirement that I’m able to see my bills before I pay them. Why am I SUDDENLY not able to access my account AND why can’t your customer service agents send me a simple text or email...? Is this an issue with the customer service agent? Or is this FIDO? My partner's contract is coming to an end at the end of next month. He will be looking elsewhere if this continues! THEY DO NOT CARE.

CALL #2) I then talk to a SECOND customer service agent who is unable to even send me my present bill info through email. She says she can only tell me VERBALLY through the phone…I ask her to verbally explain the bill and she is only able to account for PART of what I’m being charged. She says she’ll forward me to your IT support so I can get a written STATEMENT of what my bill entails. She forwards me to I.T. I was on hold for 20 MINUTES until I hung up, realizing that they close after 5 pm on weekends...she had transferred me at 4:57pm knowing I wouldn’t get through.

CALL #3) I talk to a THIRD customer service agent the next day, explain that I am getting no results from customer service and I ask him to put me directly thru to I.T. He says “well lets see if I can help you. Hold please” I explained the situation above with the other 2 reps in detail and said “please don’t put me through the same loop of not actually helping me. He responds “YA I'M PROBABLY NOT GOING TO BE ABLE TO DO ANYTHING TO HELP YOU, JUST LET ME FIND OUT, HOLD PLEASE..."…I'm put on hold (for 15mins) until fido customer service is closed. HUNG UP ON.

CALL#4) After much time explaining the above the new FIDO "CUSTOMER SERVICE" agent puts me on hold for 5 mins then I hear the phone ring and A ROGERS I.T. guy answers!!?????!!!!!!

I was transferred to a Roger’s I.T. support guy and he told me they do not fix FIDO WEBSITE ISSUES and that it was an issue for the Fido customer service desk. I explained 3 FIDO CUSTOMER SERVICE AGENTS were not able to help me get access to my Fido.ca account. Please escalate this issue so that it is actually taken care of. As a customer I have a right to login to my account so I can make necessary changes and read my bill statements! THE ROGERS I.T. GUY HELPS ME BY SENDING ME VIA EMAIL A COPY OF MY FIDO BILL.