Terrible customer service esp to a loyal/longtime client

Terrible experience with this sneaky company that boasts about "no hidden fees or surprises", but hides everything in their Terms and Conditions. No different than other networks, other than slower speeds, dead zones, and oh yeah, surprise roaming charges.

Their bait-and-switch referral program is convoluted and needs to be better communicated. I referred 3 people and only got credit for 1 because of the poor communication from this communication company - such a joke.

Only bearable since I work from home and use a more reliable provider for home wifi (which also has better customer service and knows how to retain loyal, longtime customers). So Freedom's low quality network and rate is what it is, but shouldn't be your main network source unless you are desperate and have A LOT of patience to save a buck. Otherwise, there are other reliable Canadian carriers better suited to meet quality customer care, and offers competitive rates because they value your on-going business.