Faulty Charging Port

The product itself is very nice, and worked very well, and I had no complaints about it. But shortly after I received it, the charging port stopped working - I'd plug it in, and it would not charge. I contacted Kobo about this, and they said, too bad, try upgrading to a new Kobo. Um, that is very bad customer service. I'd had it for under a year, so it was still under warrenty, but they kept giving me the run-around (not getting back to me, not returning emails, not returning phone calls, endlessly passing the buck and telling me to call this department or that department, asking for a scan of my receipt that I'd already sent them, etc)....

...and they gave me the run around for so long that it became over a year since I'd owned it, and the second that happened, they said, well, it's not our problem anymore because it's out-of-warrenty.

Furthermore, I looked it up on Google, and saw that a huge number of people seem to have this exact problem, which leads me to think that it is a known defect. And if that's true, they should be replacing the defective items, not giving people the run-around until our Kobo's are out-of-warrenty.

I now have a totally dead Kobo. There's nothing wrong with it, but, of course, I can't charge it, so I can't use it. I did take it to Best Buy to see how much it would cost to fix it, and the price was so high that it wasn't worth it.

If it charged, it would be great. Nice, bright screen, super-light, worked wonderfully, and I really loved being able to read all my books on it. Sadly, in the future, I don't think I would buy another Kobo product, as I'd be afraid of having the same issue with the charging port. Instead, I will buy a tablet, and just put the Kobo app on it, so I can still read my Kobo books.

My husband bought this for me as a gift and I have had it for a year now. Its great for my needs...reading, fb, emails, etc...don't know what I would do without it now!

I upgraded from a Kobo Mini to the Arc 7. What a difference! It is so convenient to download books from the library or Kobo retailers. Without a separate brand of tablet, I was unsure of what to expect from the Kobo Arc 7, but I am thoroughly impressed with it's capabilities. I don't have the need of a powerful tablet. I merely use it to check emails/facebook/play the odd simple game. And of course to read! The video quality is superb for the price. The battery has good staying power, and it doesn't take long to fully recharge. The price was right, as I caught it on sale for $89.99+taxes (etc.), and worth every penny. I would buy this again and again if it ended up being necessary, but I think that the quality is enough that it will last for at least a few years, and prove itself a fine purchase. The ereader pages are quite easy on the eyes in my opinion as well. I love it! The only drawback for me is the price of the covers for Kobos, being about 1/2 of the price of the ereader itself! I found a compatible cover on ebay for less than $10 though, and am satisfied with it's function so far as well. All around, quite pleased!