Faulty Charging Port

The product itself is very nice, and worked very well, and I had no complaints about it. But shortly after I received it, the charging port stopped working - I'd plug it in, and it would not charge. I contacted Kobo about this, and they said, too bad, try upgrading to a new Kobo. Um, that is very bad customer service. I'd had it for under a year, so it was still under warrenty, but they kept giving me the run-around (not getting back to me, not returning emails, not returning phone calls, endlessly passing the buck and telling me to call this department or that department, asking for a scan of my receipt that I'd already sent them, etc)....

...and they gave me the run around for so long that it became over a year since I'd owned it, and the second that happened, they said, well, it's not our problem anymore because it's out-of-warrenty.

Furthermore, I looked it up on Google, and saw that a huge number of people seem to have this exact problem, which leads me to think that it is a known defect. And if that's true, they should be replacing the defective items, not giving people the run-around until our Kobo's are out-of-warrenty.

I now have a totally dead Kobo. There's nothing wrong with it, but, of course, I can't charge it, so I can't use it. I did take it to Best Buy to see how much it would cost to fix it, and the price was so high that it wasn't worth it.

If it charged, it would be great. Nice, bright screen, super-light, worked wonderfully, and I really loved being able to read all my books on it. Sadly, in the future, I don't think I would buy another Kobo product, as I'd be afraid of having the same issue with the charging port. Instead, I will buy a tablet, and just put the Kobo app on it, so I can still read my Kobo books.