Only worked for a few minutes after a ball got stuck!

My one year old got this for his first birthday and it only worked a few minutes out of the package. A ball got jammed in the ball chamber and I wasn’t able to remove it no matter what I tried. I ended up throwing it away sadly and it was only played with for under 10 minutes. Although it seemed to be good quality at first and my kids are kind of hard on toys, there should have been some kind of way to removed a jammed ball which I’m sure is not an uncommon thing.