Pho Pa - Toronto

I purchased a bracelet from this store for about $160, and I loved it but unfortunately it started to change colour after only a few months (not tarnish, actually permanent colour change from silver to pink). When I raised the issue with the staff, they were just horrible at dealing with the situation. Not only did they keep putting me off and promising to call me back and never following through, they were just blatantly mean to me when I did speak to them. They told me that it was only natural for the bracelet to need to be re-dipped every so often, when it had only been 2 or 3 months before it had changed colour! When they finally did send it in to get repaired by the jewelry designer, they said they were sending it out right away and that it should be a quick fix and it was only going to quebec. I asked them for a receipt or something to document that they had my bracelet, but they said that I didn't need one because they would remember me. Who does that?! I mean you're taking my personal property to send off somewhere and you're giving me nothing that will allow me to claim later? 2 weeks later I hadn't heard from them and I called the manufacturer and she had never received it at all! When I asked them where it was they didn't know anything about it and then they took 2 days to finally track the package down.

Overall, it was just they way they treated me and spoke to me that was so awful. They couldn't be more unprofessional if they were trying to! The manager (Alexia) has no clue what she's doing or how to treat customers. The only reason the situation even got resolved is because the manufacturer sent me a new bracelet ASAP after I called to tell her about the incident. They were unapologetic and overall just acted like I didn't matter and they wanted me to just go away. I will NEVER step foot in that store again.

Shoppers beware, these ppl DO NOT stand behind the quality of the products they sell and they have no interest in helping you to deal with any problems you have with their products. AND the manager doesn't even stand behind her own staff or answer for the mistakes they make! She basically told me that one of the staff was wrong not to call me back and that the girl wasn't the greatest employee, but then she wouldn't do anything to make up for the girl's actions!

If you like the crystal jewelry they have at Pho Pa, you're better off just getting it directly from the designer - www.claudiaaccessories.com.

I found the store to be a little overwhelming at first, but I found the staff to be so incredibly helpful finding the right things for my body type, my needs - but keeping it hip! I recommend this store to everyone I know and I continually go back. I found the prices a little on the high side, but once I found out that they clothing was made by local designers I forgot all about it.

I love this store. The clothes are beautiful and the service is amazing. Whenever I go, someone in the store always helps me either find exactly what I am looking for or shows me how to wear a 'piece'. It makes a world of difference to have that kind of expertise in a store.

Pho Pa is one of the most interesting stores I've visited recently. Everything I looked at was truly unique and you can tell that the designers know what they're doing! This is not your average GAP where they pick up a theme and merchandise the whole store around it. Pho Pa's selection is edgy enough to make a statement, yet absolutely classy enough to not be out of style in 3 months.

The only downside is that the prices are a little higher than I usually pay, but I imagine it's probably a good deal compared to other designers. When I've saved up a little, I will definitely be back!

If you want to find something totally original made by Canadian designers, pho pa has everything you could possibly want in a boutique. The style is edgy and hip and they carry a wide array of designer pieces at reasonable prices. The accessories are fantastic and it's also a great place to find the perfect belt or a one of a kind piece. Highly recommended.

I had a very pleasant shopping experience at Pho Pa when I was on the ChickAdvisor Shop Crawl part 3. This store is located on the Queen West Shopping Strip (698 Queen St West) and does not disappoint with its selection of unique finds. This boutique carries Canadian designers who are just establishing themselves so it keeps prices lower than you would expect for most pieces. I found the staff more than helpful if you had any questions. Definitely check this place out next time you are in the area! :o)