Poor stitching quality and poor customer service

I recently purchased wool knitted hats (package of 2). My son wore the first hat and it ripped at the seam on top. This is poor quality. I have tried to contact customer service , left a message but I haven’t received a call back yet. I would spend my hard-earned money on another brand. I am definitely not buying any Bench products again.

Returns

My parcel arrived with no returns label or returns details so email customer service sent me a returns label via email with no details on how to return the parcel. Took parcel to The Royal Mail they took the parcel and I am still waiting for my account to be refunded as Bench only use UPS and not the Royal Mail, the returned item is now lost in the post!!I am now after a very long process of emails now £65 out of pocket !!Bench need to improve their packaging and customer services! I recommend you check your parcel and the returns details carefully and good luck with customer services if you have any problems!