I have had my iPhone 6s Plus for over a year now and I purchased it at the Apple Store. I have had to get it replaced by apple twice already for different malfunctions of the phone. I have also had to wipe out my whole phone and factory reset it to fix it on multiple occasions...thank goodness for iCloud backup! Over all I do honestly love this phone it is a oversized iPhone with a wonderful large screen and great camera with lots of perks that I haven't even discovered all of them yet