Seamless Service!!!

This is a new service offered by Sobey's and I'm seriously impressed. We placed our order late Sunday evening and were able to select a time slot on Tuesday. We choose one in the afternoon, but the entire day was available, starting at 6am!

They had most things we were looking for, although a few items weren't available. They did note on their site that due to Covid-19, this may happen. I've experienced this in every supermarket lately, so I didn't hold it against them.

On the day of our delivery, our delivery driver called me 30 minutes ahead of time to make sure our time slot was still okay. He showed up right on time with his partner & brought the groceries right into my condo lobby. He explained that bags with green handles indicate they should go into the fridge or freezer, so I knew to unload them first and not leave them! Great tip. He told me that they perform a temperature check before leaving the warehouse, and all of our chilled items were still cold or frozen!

They loaded the bags onto the cart for me, since my condo isn't allowing deliveries up to our doors at the moment. Normally, they would bring it right to my unit.

The produce was good quality & everything was correct according to my order. I was really impressed with the friendly service and will definitely be using this again when I'm rushed for time or need a large grocery haul!

Fantastic service

I was offered a $25 voucher from Chick Advisor to try Sobey's new home delivery service Voila. I loved it so much I used the service again a week or so later. The shopping is a breeze with pictures of each item. Just click and it's added to your list. What's even better is the fact that there are lots of items on sale! Delivery can be as soon as next day with options to edit your list right up until the night before. Lots of one hour time slots to choose from for convenience. They usually arrived within 10 minutes of my time frame and called me when they were 5 minutes away from my house. The delivery people on both occasions were super friendly and even temperature checked my goods before bringing them to my door. They asked me to check if my bread was fresh enough to my standards which it was. The groceries were brought right to my front door step with contactless delivery. All the produce was perfect, frozen goods still frozen and bakery items fresh. I have recommended this service to friends and family. I would definitely continue using.

Great service!

I received a discount as part of a Product Review Club offer, however my opinion is my own.

The website is great and user friendly. I love that there's a separate tab for SALE items as I often like to find deals. What's also great is that delivery can be scheduled for the next day and that's been very difficult to find with other online grocery options (even for curbside pickup). As it was my first order, the delivery men stopped by my front door and made sure to explain to me that refrigerated items are placed in plastic bags that have green handles. That was a nice touch! I love that all items come from a warehouse and not independent stores. My produce was fresh and of great quality, even strawberries. I always have a tough time finding fresh, nice looking strawberries and was nervous to order online but was pleasantly surprised. I'd like to see more variety with certain items (e.g. tomatoes) and perhaps deals with shipping (i.e. reduced shipping rate if one orders a certain amount), otherwise impressed!

Great service very friendly and really fast

I loved the service I would use it again very friendly and helpful staff and loved that they call you to tell you your order is ready . They left it where I asked them to the products very fresh the bags are so cute . Fast customer service

Voila by Sobeys. I would definitely buy this again

I received a coupon code from @chickadvisor to try @voilabysobeys. I placed my order through #voilabysobeys Website it was the easiest thing to do!! I went through my shopping list, placed my items in the virtual buggy amazing. Some items were even on sale!!
Next step, pick my delivery time slot!! And that’s it!! I ordered a mix of items! Cases of water and pop, cereal boxes and fruits and vegetables! I received an email letting me know that my order had been prepared. I even received a phone call from the driver, letting me know that they were 10 minutes away!! The driver placed all the bags on the front porch and then rang the bell the driver also let me know, which bags needed to be refrigerated, the ones with the GREEN handles!!
All in all a great experience! Definitely doing that again

Grocery delivery done right!

Although I find Sobeys to be on the higher end price wise, I've been trying grocery delivery services for awhile now, & I will say #VoilabySobeys! has really thought it out!
The online shop was easy; what I loved was if they didn't have an item, it was an instant alert, so you could choose your own substitution immediately.
The delivery window is one hour, they were on time, friendly & courteous!
Full disclosure: All opinions are my own, & I did receive a discount as part of a Product Review Club offer.

Great online shopping

The voila website was easy to navigate and to set up my profile. Groceries that weren't avaliable were shown as not available, making it easy to choose an alternate . It was easy to order, set up a delivery time and check out.
15 min before delivery,I received a call confirming their arrival. Two ladies arrived in the refrigerated truck and all my groceries were delivered to the front door (contactless) I was asked to check to ensure all the products were there and not damaged in transport.. All items were in perfect condition (including Tortilla chips which always seem to be crushed when I get mine home) The delivery person acknowledged my order was accurate and that I was happy with the order contents (all frozen stuff was frozen and refrigerated stuff was chilled!!!) She also explained that if I return all the bags at my next order, they can be recycled and a credit applied per bag...great plus.
I'm really happy with the great service!

Sobey’s Makes a Lasting Impression

The website for Voila by Sobey’s was easy to navigate and to find the items I was looking for. There were some great sales I took advantage of and they have the Compliments store brand that offers competitive pricing. I spent about 110$ on my order and everything I ordered was delivered. No substitutions, nothing missing. The delivery driver called 10 mins prior to his arrival and again when he was in front of my building. They want to make sure you are home to receive your groceries, which is nice. The driver asked if I had used the service before and took the time to explain how to contact customer service if there were any issues, or he could help me on the spot if I had any issues. He also explained they do a temperature check of the cold and frozen items to ensure they follow health Canada guidelines for food storage. The groceries were well bagged and categorized by refrigerated/frozen and pantry items. The driver explained green handled bags have my cold products. The customer service is excellent and I feel like using the service directly attached to the store itself has the advantage of being more personal. It seems that delivery drivers are a key part of the team in building the relationship with the customer. I think it’s a very good effort on Sobey’s part as they are now entering this ever growing market of grocery delivery services.

Voila Sobeys review

I received a discount as part of a product review club.
I was happy to see Sobeys also offering grocery delivery- like their other counterparts. I was afraid it would be much more costly than their regular store prices, but it was not. In fact, i even got some great deals!

Ordering was an ease, found it very user friendly and was able to find everything I was looking for.

The best part? They dis not substitute anything from my order!

The delivery was a pleasant experience. Driver was on time and friendly.

Would recommend and use this service again.

Convenient way to get groceries

I just received my Voila by Sobeys groceries. The service was convenient - especially being a mom during a pandemic. The driver called me 10 minutes before she arrived to make sure I was home and if there were any special delivery instructions, which was nice. I had a bit of an issue on the website using the voucher codes I had been given but eventually they worked after contacting customer support a few times. Everyone was very friendly. The website was easy to use and there were lots of slots for delivery. Prices are comparable to in store. Some of the items I wanted were sold out. The products were fresh and the driver asked if I wanted to check them for quality. They were bagged nicely. I would use this service again in the future and recommend it to others.