Loved it

I was a bit skeptical on grocery delivery services (especially when it comes to produce) but I tried it out and didn't regret it.
Voila made it easy and convenient for me to pick out my groceries and choose a time to have them delivered. They showed up within the specified window and everything was there and in good condition. The delivery person called me twice to keep me updated.
I would order from them again. I even managed to find several things on sale.

Wow amazing

This was a great experience. It was nice I could order from Sobeys and Farm Boy. There was a great selection of gluten free items. The only disappointment was there was no fresh Halal meat only processed. You could get most flyer sales from Sobeys and Farm Boy. There was also flash sale items on the website
The driver arrived on time even called ahead and said I will be there in 15 minutes. He was very friendly and explained everything. Including that the bags with the green handles means they are for fridge or freezer (this is a great idea). He checked the eggs to make sure none where broken. He explained that Sobeys will take there bags and any grocery bag and recycle them
It was a fantastic experience and will be ordering again

Right on time!

My groceries delivered. Voilà, just like that!
Pre-ordered my groceries from @Voila.ca and they were delievered this morning right on time!
Using the site is pretty easy to navigate through. They also have options to order from Farm Boy, Chalo! FreshCo, Compliments, and Well.ca. There's always a variety of sales and produce is picked fresh just for you!
This service is perfect for a busy mommy like me, who has so many errands to complete everyday! It's one thing done off the list with no effort at all. I love the fact that they have an international section so I can find some of my Caribbean brands that I usually purchase.
You get to select a time slot to expect your order to be delivered. Once you're all ready to check your cart out, just add your preferred payment method. There's a standard $7.99 delivery fee which is absolutely reasonable for the convenience!
Thanks to @ChickAdvisor for hooking me up with a discount code!
#VoilabySobeys

Great delivery service!

Since the beginning of COVID-19, I got more into grocery delivery. Why I didn't do this sooner is beyond me. I can order groceries and stay home in my PJs! Sobeys just introduced Voila and I received a discount code to try it out thanks to ChickAdvisor.

Sobeys website was easy to use, and I found everything I needed quickly. I will say that Sobeys in general is more expensive than some grocery stores, and the $7.99 delivery fee just adds to the prices. However - you get what you pay for. My produce was top notch and the delivery driver was super polite and followed all PPE protocol. If I'm in a pinch for groceries, I would order again - otherwise, I might order through somewhere else to save money.

Great service but a bit pricey

I tried out Voila by Sobey's for the first time as I received an incentive to try from Chick Advisor. Placing my order was easy and there were many timeslots to choose from for delivery. The ordering process went smoothly and my delivery person phoned to see if I'd like it earlier than scheduled which did work for my schedule. The delivery person was very polite and even took the time to tell me about the process of getting my groceries to me. I was very impressed to learn that they temperature check all the food before delivering to ensure safety! Everything I ordered arrived with no substitutions. My only complaint is the cost of the food. Sobey's tends to be on the pricier side, so it isn't as cost effective as some other similar services, but the fact that they have so many open delivery slots would compel me to use this service again if I needed something ASAP.

The best! Especially during this pandemic!

Note: I had received a discount as part of a Product Review Club offer.

Using the website was easy, it was my first time on it. My intention for my haul was to fill my pantry with canned and dry goods. It was easy to order and to make sure the quantity of each product was what I wanted. I must add that some fresh items weren’t available for me to order but that’s ok with me since that wasn’t what I was looking for. The selection was great, there was even international brands (i.e. Ahmad tea, my favourite!) available for purchase so I was a happy camper. I selected a time slot, put items in my cart, paid with credit card and BAM, you’re ready to go.

I had selected delivery for the next morning. My delivery man called me ten minutes before the 7am timeslot I requested saying he was near and wanted to let me know to be ready for the order. I really appreciated this and was pleasantly surprised. I chose this timeslot so I can get my order before going into work so this worked out perfectly. Who can complain about open communication? Not I! By the way, the delivery guys were wearing PPE and had great attitudes, I love that!

Everything was wrapped and food safety was definitely considered. I had ordered a box of hair dye and it was in one of those clear plastic bags which I appreciated. There was no contamination between the food and beauty products I ordered. I had ordered a couple bags of frozen veggies and boxes of waffles and they were still cold like they were fresh from the freezer. I appreciated this because who wants lukewarm frozen grocery products?

I reuse plastic bags so this doesn’t bother me. Especially during this pandemic era, I rather items be in a plastic bag so to make sure there isn’t contamination.

Overall, I enjoyed and liked this service. The $7.99 delivery fee is acceptable and worth it. This is great for the single person, for the parent who needs support or even the older population who can’t go outside during this time to public places. I think we should all try out this service and support the expansion of grocery services in our local areas. Thank you Voila by Sobeys for such a seamless experience between putting in my order in less than 24 hours and receiving it to my door first thing in the morning. The customer service was perfection and I wish this service nothing but the best.

Good first online grocery home delivery experience

I had the opportunity to try Sobeys' Voilà online grocery home delivery service. In the middle of COVID-19, I had been meaning to order groceries online, and I finally did it with Voilà. The whole experience was both pleasant and easy.

I signed-up on their website, and scrolled through the online grocery store. Eager to benefit from deals and specials, I was happy to find a section called “Sales” which included reduced items you would normally see on a weekly flyer, from cauliflower to peanut butter. After adding all items I needed to my cart, I had to select a delivery time. I was offered 1-hour time slots, from 6am until 11pm. All were available for next-day delivery, and so I selected 10am-11am. There is a flat fee of $7.99 for deliveries (read $8) which I thought was excessive. The website did not lag at all, nor had I any kind of technical issues.

On the next day, I received a call at 9:50am. The delivery driver told me that he would be there in 10 minutes. Two delivery persons brought all my bags to my door. Everything was there. All items were fresh. They even packed “dangerous items” that could leak in additional plastic bags, which was very thoughtful, but terrible for the environment. I was very happy I didn’t have to carry the 6-packs of drinks all the way from the store to my home.

I will reuse this service for sure. Hopefully delivery fees will be lowered, and there will be an alternative to too many plastic bags.

Please note that I received a discount as part of a Product Review Club offer.

Excellent Service

Ordering online was easy! The selection of products is fantastic and I was especially excited to see Farm Boy brand items (which I love!). I had no problem getting the delivery slot that I wanted and the one-hour bracket is very reasonable and easy to plan around. The delivery person called to see if we could accept delivery a little early as he was in the neighbourhood. That worked for us! The driver was friendly and helpful. We were very pleased with the whole experience. Prices are comparable to Sobeys stores - a little higher than discount grocers but pretty much what we're used to seeing at the major retailers.

Amazing service

Great service by Sobeys, products were fresh, great quality and nothing was missing. Delivery was precise, right on time and all perfectly packed. I used 25$ coupon from Chick Advisor on 100$ grocery. Also thinking about very low delivery fee compared to other similar service it was simply amazing. Will use it again since I love Sobeys and no need to do go and line up and have the comfort of great products directly at my door.

Excellent Service Placing and Receiving Order

I had a problem using my Discount Voucher but Customer Service helped me quickly and completed my Order with me.
Delivery was right on time and very efficient.
I would recommend this service to others.