Too high grocery prices and long wait

Comparing with other grocery delivery services, products from Viola are more expensive, plus delivery on the same day is not possible, minimum the next day.

Love this service above the rest

I have used a lot of different grocery delivery service, I feel Voila is the best one. The produce is fresh to your door. I am always wary with others picking my produce for me as the may not look around for the unbruised or best date. But I feel I got really good products this time!

Amazing service

Doing grocery takes too much of my time picking up stuff, I got it all online and delivered to home. Everything was really fresh and it ia so convenient.

Attention to detail

nd let me tell you @voila.ca exceeded àll expectations! Thanks to @thisisbutterly for the chance to review.

My first ever order from Voila and what a wonderful experience. Easy to order, plenty of updates about my order and schedules delivery. Plus the driver called me to make sure I was home because they are not allowed to leave groceries unattended. He was super friendly and ensured I checked the items to make sure there were no quality issues. Highly recommend 😇

Quick and easy service

I haven’t used the Voila service before and found it very quick and easy to do. Everything I was looking for was available, and I did the cut side pickup option which was easy. The stall was clearly marked and I did not wait long for my order to arrive.

Voila service delivers but....

Hi, i was selcted by ZButterly to try out Voila and get $25 over a $75+ order including free shipping. The ordering process was good , I know it would be easier on subsequent orders as it saves your favourites etc. The coupon code Butterly gave me didn't give me free shipping at all, it was $4.99 plus tax. The products were selected well, bagged well, i like the paper bags they used, the delivery was in the time window I selected, i received the courtesy call that they were on their way, the delivery was polite friendly and professional. I would use Voila again but only if if circumstances like illness or whatever meant I couldn't go out and shop. For me having to pay the deliver fee when I was told it would be free was a unpleasant surprise. Also I mostly bought only items that were on sale as that matches the flyer prices, otherwise i felt the Voila prices were inflated. Due to this I know won't make Voila one of my regular grocery shopping choices which is too bad. (I am not close to one of the Voila pickup stores). But I am super glad that Butterly chose me to try Voila though!

Easy Peasy

It was super easy to get set up and place an order for delivery. The dropoff process was easy and the driver was very friendly and explained the entire process. The produce was all super fresh and delicate items arrived with no squished items! Frozen items were all still perfectly frozen on arrival!

Voila experience

Comparing to T&T and Superstore online shopping services, Voila provides better packaging and fresher food items. Unfortunately, some of the on sale items on flyer could not be found on the site when I was placing my order. Also, I wasn’t able to add my scene card number to my voila account. Other than that, it’s a good experience and I would use it again.

convenient and service was top notch

Being that service to Alberta is newer, I got the sense that they are still working out kinks.

Relative to the in store experience, I didn't have access to same range of products shopping online. And there seemed to be issues with inventory, as I found some staple items to be unavailable dependant on which days I preferred for delivery on certain days.

I'm not sure if this was a result of a smaller warehouse and inventory on hand to reduce waste, and potentially strict guidelines to ensure freshness.

But onto the upside. Voila really excels when it comes to customer service and freshness.

10 minutes prior to delivery, I received a phone call to confirm I was home.

The delivery person was super friendly, and waited for me to look over all the groceries to ensure nothing was missing and the produce quality was to my standards.

The produce came either shrink wrapped or bagged in a kempt and presentable way, possibly to ensure freshness.

Overall, the delivery fee for one off delivery can be quite spendy. If you were to utilize this kind of service more than twice a month, purchasing a delivery pass would make the most sense. Overall, this service is about convenience and not necessarily about saving money, so overall Voila delivered on exceptional customer service abs delivering fresh produce.

Amazing!

I was selected by @thisisbutterly to try the @voila.ca grocery delivery service in Alberta.

I’ve never used a grocery delivery, only a pick up.
This was partnered with Safeway, which I hadn’t used before.
I have to say that the website is easier than any other I’ve used before. It’s very straightforward to use. The only issue is there’s a bit of a glitch on the website if you scroll down but need to scroll back up (see video), but it’s easily corrected.
I ordered Monday evening and was able to pick a time slot for today Wednesday, as early as 6AM if I’d like! Very convenient for anyone needing their groceries before a work day!
I was called 15 minutes before delivery to ensure I was home. I picked between 11A and noon, and the delivery van pulled up at 10:59. Talk about great service!
The gentleman was very kind and quickly explained the process to me since I was new. He had me check to make sure I was happy with my produce before he left and said nothing had to be substituted, I received everything exactly as I ordered.
All the expiry dates are at least a month away which is great and my produce looked perfect.
I wish I was selected for this a few weeks ago when my hubby was on a road job! With two young kids and it being a cold winter, this is such an amazing service to have handy. I’ll definitely be using it again and am so happy I got the chance to try this out!