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/5
2 reviews
White Oaks Animal Hospital, London, Ontario Reviews - London

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    1.8/5
    Bedside manner

    Quality of Service

    Establishment

    Recommended? Fugheddaboutit!
    February 25, 2017

    You call to get medical service for your Dog or Cat and i noticed the receptionist is very cryptic on the phone.
    I just wanted a simple price on an not expensive procedure done for my dog,,then all of a sudden the catch comes in,,has your dog been here before,,umm no,,oh so you get stung for a basic exam first then the procedure is done plus you pay for that and thats expected,,but why are there still vets around that do this procedure for $35.00 dollars taxes included for my dog,,and other vets are rip offs,,this will certainly be something i bring up to my MP very soon.

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    0.5/5
    Bedside manner

    Quality of Service

    Establishment

    Recommended? Fugheddaboutit!
    October 02, 2014

    I am skeptical of an animal hospital where there are no pets or clients in the place. There was only one staff member there and no one else. Usually, you see Thank you cards or pictures of animals or praise for the services. The environment was very sterile. The vet did not engage with my pet. I gave him a stool sample from my pet which he requested. He was very insistent that I get my pet tested for 3 things which would have costed over $500. I was shocked and he wouldn't budge unless I got the testing done for my pet. Luckily, I trusted my gut otherwise I would have been overcharged. He was not at all understanding or very nurturing. He couldn't answer any of my questions. I found out later that my cat had cancer. This vet was not very empathetic or sympathetic. It was a very sad day. Worse of all this is a very sad experience that nobody should need to go through. I don't recommend this place at all. Extremely poor service.

    Updated On: October 02, 2014

    the website :http://www.whiteoaksanimalhospital.net/

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