Avoid

Been w Dr Brunt a long time. She is competent. Likely the other doctors are too. However, the ongoing issue of dreadful front office staff persists even as one-by-one they leave and are replaced. This has gone on long enough that I'm guessing it's the doctors themselves orchestrating the guard dog reception. Seems their goal is to make it as difficult as possible for you to get through to them and do what they can to dissuade you from coming in because care is not a right it's a favour and if you call in you are probably calling to overload them unnecessarily as opposed to coming in with a legit issue. Maybe they figure you'll be so grateful when you finally get to see them that they won't have to 'put up' with your health 'complaints'? Regardless, because of this attitude I avoid calling in which amounts to compromised health. Bottom line is I'm so done with their "this must be a hot nightclub if there's a line-up" strategy that I think the better solution is to avoid this office altogether and go elsewhere.

Oh boy am I angry!

I was recommended by a co-worker (who shall remain nameless) to a particular doctor at this facility. I have been in the market for a family doctor for several months now after dumping my last one (she refused to do some bloodwork that I requested AND that was covered by my insurance-so bye bye).

My complaints about this place will be about the staff. Think of every expletive you possibly can and that sums up the people who work here. I will give you the short version:

I walked in, and interrupted the receptionist who was very busy on her blackberry-too busy to acknowledge me. When I started to say my name, she interrupted me and said, "Doctor" I said the doctor's last name, and then she said, "Last name" so I spelled mine. Then she stopped talking to me. I said, "What do I do now?" She replied, "Have a seat."

The waiting room had 2 elderly people in it...one was sitting under a sign that read 'Don't use your cell phone in this office' but was playing a game on his phone at the loudest volume possible (maybe he was seeing the audiologist?) I waited and listened to all 4 clerks/receptionists/staff argue about fax numbers and putting envelopes in the wrong order-this was about 10 minutes of banter and bickering. Lovely.

So I see someone that looks like a doctor pop into view (at the desk of course). She is trying to ask about her patient (eh hem, moi). None of the women seem to know what she means by "Is my patient here yet? She's a new patient." Finally one of the 'staff' grabs the chart out of the doctor's hands and starts mispronouncing my last name and making fun of it (saying my last name over and over again out loud and slow-trying to be funny). Then she looks at the chart and shouts out, "Who comes for a meet and greet anymore? HI and BYE-get out!" At this point I walked over and said, "You are talking about me and I am sitting right here." Blackberry girl looks up and says, "Oh yeah, she's here."

I had to ask how to get to the office because no one told me which door to use to get past the waiting area. When I sat down the doctor was in her office and she opened my chart and said, "So why are you here?"

And that, my friends is when I flipped out....I said, "Are you serious? Did you not hear the exchange out front? I WAS looking for a family doctor-and unfortunately due to your incompetent staff, you are NOT it. So don't bother writing anything else down. Who runs this place and is in charge of them anyway?"

She said, "Nobody." And I said, "That's really sad for you, because here you are a doormat. Good luck with that."

I showed myself out but before I left I said to the staff, "You all need to get a grip."

Slammed the door and left. Absolutely awful.

DO NOT GO HERE!