Never answer phone calls, late in returning calls

Every time I call I get their voice mail, I leave my message, 3 days later I haven't heard back from them so I have to call again, 2 days after I finally get a call back, I cannot believe this very simple process can take up to a week, because they don't work on weekends.
When they call back has to be at their convenience, if I ask them to hold or call back because I am busy, you can hear the frustration and disappointment in their voice, and of course they take 2 days to call back again.
They make it feel like health service is a luxury, that I should be grateful to have access to it

Horrible staff, stay away

The Balmoral Health Group has office managers that treat you as a doormat. We had the opportunity to deal with a particularly vicious exemplar called Debra working for Dr. Catherine Lafleche. She refused to give us 5 minutes of doctors time to discuss test results. However, was willing to discuss openly your private health issues (as someone with an actual medical degree) in front of everyone sitting in the waiting room, they shame people interested in getting a family doctor, yet refusing any information to pursue that. As we later found out they gossip and share your private information among their colleagues in the group. I cannot wait for the system to change, so that patients will be treated as customers like at the dentist office, instead of dirt. SHAME on Balmoral Health Group.