Terrible Reception

I have been with a Dr in this office for about 6 years. I would like to leave and find a better setting mainly because the reception here is rude and very impersonal. My Dr is actually good, but not worth having to deal with the ignorance that seems to be acceptable in the reception area.

I do not like the fact that they actually do not answer phones. They screen phone calls and only return them when see fit. They are not very mannerly on the phone or attentive in person either. I get better service at a walk-in clinic, but really wanted an actual family Dr. so I have stayed.

The turning point for me came a few weeks ago when I tried to follow up on a payment. They ask for you to renew with a form and then pay online so I did. I heard nothing from them and then I emailed asking if they received my information and response I received was: "It was, we can't possibly confirm every update we receive as there are thousands."

Really? So now I'm in the market for a new doctor. I've had enough. They obviously have more patients then they can handle anyway.

My doctor is part of this group. She's been my doctor for over 20 years, and I have found her to be patient and professional. She's grown too busy over the years, but she's a good, through doctor and I want to stay with her.

I admit that the support staff are a mixed bag. They used to have very helpful support staff when the practice was on Avenue Road. The staff right now are abrupt and not helpful nor does even one of the two at the desk greet incoming patients. I know it's a busy practice, but still, when you'll ill you appreciate a smile and a "How may I help you?" or a "You're here to see Doctor [Name]?" in an pleasant tone of voice.