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VIA Rail Reviews

4.5/5
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1 review
Ranked #58 out of 2932 in Misc

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    4.5/5
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    Recommended? You Betcha!
    May 14, 2012

    I travel a lot and have a physical disability. I've used various forms of transportation but my favorite is VIA Rail. I don't mind paying a tad more than the bus (evens out with points system and discounts) because I get what I want and need. Staff are friendly and helpful, and flexible regarding my changing assistance needs. There was a time when my opinion wasn't so positive about Toronto Union re: disability needs, but I've seen quite a transformation in the last 4-5yrs and am very satisfied about the level of care and respect. Cars offer enough leg room and space for mobility aids and luggage, and I like the free wi-fi service even in economy. It's great even in bad winter weather. Communication in stations and on trains is efficient and clear- lots of signs, clear voices, and staff are helpful. When you call to book for disability-related needs, it's easy to get to the right person, and you never get to the train station realizing your needs were never booked properly(common with other modes). The schedule is also very good for me in a well-serviced area. Overall, I'm quite pleased.

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