I expected more for the price

This is the 2nd kippy I have ordered as the 1st one did not arrive.
First Impressions:
The box and the tracker look really high quality.
The device:
It came with a velcro strap which is the only way to attach to the collar. I was hoping for a secure silicone attachment that the tracker slipped in an out of like I've seen on other devices. I didn't feel confident that the strap would be secure as I have a very hairy dog and the strap needs to be taken off regular for charging. The charging dock is not the best design, there has been a few occasions where I have though the unit was in the dock but it has slipped out. The subscription for the GPS is quite expensive but as far as I can tell, it is fairly accurate when it works correctly. I wanted this tracker over others because this one offers physical activity tracking and I pay a lot of money for my dog to be walked when I'm at work so of course I want to know where he is and what he's up to!
I didn't have a problem with the size of the tracker as my dog is a giant breed so it went unnoticed. I tried to set up a geofence as I have done in the past with different trackers but the app never alerted me when the dog had left the house/garden to go with the daily dog walker. I only managed to track him live once because they phoned me to tell me he was out.
The tracker seems to go into standby mode and I don't know how to get round this but it doesn't register on the app at all when you click to 'go live' I have been getting random VITA messages about my dogs activity and notifications mainly telling me that the kippy can't be connected. The tracker has been sat on the side for the past few days but the range of the tracking history has wandered over a 200m distance on the map.
From the box arriving I was very excited because I thought I had a quality product that would do everything I wanted but I have been left disappointed and feel that this tracker needs a lot of improvement and just simply is not worth the money at the moment