Excellent Service

Ordering online was easy! The selection of products is fantastic and I was especially excited to see Farm Boy brand items (which I love!). I had no problem getting the delivery slot that I wanted and the one-hour bracket is very reasonable and easy to plan around. The delivery person called to see if we could accept delivery a little early as he was in the neighbourhood. That worked for us! The driver was friendly and helpful. We were very pleased with the whole experience. Prices are comparable to Sobeys stores - a little higher than discount grocers but pretty much what we're used to seeing at the major retailers.

Pricing is not competitive and selection is poor

I've been using online services to order groceries for the last 2 years so this is not a new process to me. I typically use it to order heavier/bulk items (like quinoa, cereal, etc.) and pantry/dry goods (like chicken broth, nuts, etc.) since these are the items that are the worst to carry when you live in a condo with no car. Since I live in an extremely accessible area for grocery shopping - I have 3 within a 10 min walking distance, I prefer to get my fresh foods in person. It also gives me a chance to check out the sales.

I found it very hard to build a cart over $100 with Voila for Sobeys between their poor selection and average prices. The selection is extremely generic and I can typically buy something cheaper elsewhere. The $7.99 delivery fee is a bit steep as well. I believe Instacart only charges $3.99 AND they have a wider selection since they partner with many stores. I find it hard to shop for fresh food also because of the expiry dates & inability to see the quality myself. With Instacart, I have the ability to make notes like "please pick raw bananas".

I received a discount voucher in exchange for an honest review. I did not finalize my purchase since I found it really hard to built a cart with $100 worth of groceries (it's a lot for a single person and I prefer to diversify my purchases such as at farmer's markets to support local or other grocery stores with wider selections)

Get groceries delivered anywhere !

I would recommend delivery by Voila (Sobeys). It's easy, hassle-free and saves time. You can get the same stuff you purchase every week in your nearby grocery store. The only difference is you don't have to stand in queue and delivery can be made as per your convenient time. I am satisfied with their service. Moreover, I got a 25$ discount as part of product review offer...

Amazing service

Great service by Sobeys, products were fresh, great quality and nothing was missing. Delivery was precise, right on time and all perfectly packed. I used 25$ coupon from Chick Advisor on 100$ grocery. Also thinking about very low delivery fee compared to other similar service it was simply amazing. Will use it again since I love Sobeys and no need to do go and line up and have the comfort of great products directly at my door.

Not the best way to get my groceries

I have been online ordering/click-and-collecting my groceries for years from various stores. I was excited to try a new one. But I was not impressed.

Cons: There was no way to view their flyer on the ordering site to see what was on special. Some basic things were unavailable (such as bananas), the delivery fee ($7.99) seems high since I can click-and-collect for no charge and often get offers for free delivery form other stores. There was no option to leave a message for the person who was selecting my food. I was given a MASSIVE melon, but only wanted a small one, which I would have specified if there was somewhere to leave a message. Expiry dates were shorter than I would have preferred.

Pros: The delivery was on time and the delivery people called ahead and were friendly. All of the items I ordered were available without substitutions. My cold/frozen items were still cold/frozen.

Overall, I would not use this service again.

Thank you to the Product Review club for the discount on my first order in exchange for this honest opinion.

Great Idea!

Amid COVID-19, I know of many people who would love the convenience of this service. Rather than getting your groceries delivered from a store where people may have breathed on them or picked through them, VOILA by Sobeys packs groceries in a warehouse that is not open to the public. I think this is definitely a service that will really ease the anxieties anyone has regarding grocery shopping in a pandemic.

Online grocery shopping - not for me

I've been wanting to try the online grocery service for a while but unfortunately it's just not for me. Pros: easy ordering process (minus a few difficulties - changing delivery time etc.), very nice delivery person/timely. Cons: Most of what I buy is fresh produce and unfortunately there was a limited selection. There was no option for asparagus or sweet potatoes and several items were out of stock such as ground beef. I ended up having to do another grocery run after. I also did not like that I could not select how much produce I wanted - for example, ginger -> received a whole bag when I usually just buy one for a fraction of the cost. Same with carrots. Overall the service was very good if that's what you're looking for but I personally enjoy my grocery runs and being able to select for myself.

Excellent Service Placing and Receiving Order

I had a problem using my Discount Voucher but Customer Service helped me quickly and completed my Order with me.
Delivery was right on time and very efficient.
I would recommend this service to others.

THE VERY BEST

I am so impressed by this service! I've tried other services, this is superior to all of them.
The website is easy to maneuver, and ordering is a breeze.
I love that the order is confirmed in minutes, with a copy of the receipt. The next day I received a full conformation, I liked that all the prices were shown and those items that were on special showed the regular price crossed through and the sales price next to it
There is a 6-hour window after the order is made whereby I could make changes and additions.
The delivery was exactly when it was booked for, and a pre-call by the driver to say he is close is appreciated.
When he delivered, he confirmed that the order was complete with no shortages.
The prices are good and the selection and quality were excellent. I have already recommended this service to friends.

Great Service!

I received my first delivery today. The website was super easy to use and offered a lot of delivery options. I received an email about one substitution the day of delivery. The delivery person contacted me 10 minutes before they arrived, which was very nice. When she dropped off the delivery, she mentioned the substitution again and asked if it was an okay change. The delivery was a great experience and the delivery fee was very reasonable.