Would recommend Voila!

My first experience with Voilá by Sobeys was simpler than I thought it would be! The second I started scrolling through and adding items to my cart I knew that anyone tech savvy can do the same. I had written down a grocery list already so I tried to get as much as I needed. I was a little disappointed to find that a lot of the fresh produce were not available for online purchase which means I’ll have to do a trip to the grocery store regardless. That being said, I could have also price matched on a lot of products that I bought online.

The delivery was quick and efficient! The delivery guy called me and asked if I was home, explained to me the different bags (perishables and normal) and then went off. Very kind and friendly service. I would definitely do this again! Thank you to the Product Review Club for sending me my discount and allowing me to make this fresh purchase!

Convenient Grocery Delivery Service

This was my first time using Voila by Sobeys and my second time trying a grocery delivery service. The other one I have used in the past is Cornershop. The Voila website is much more user friendly than any other grocery store website I have used. They make it very easy to find items and easy to checkout as well. I liked that there were many available time slots open to choose from for the delivery time. During the delivery time the shopper did not contact my at the store (like they do with cornershop), but at the same time there were no substitutions he needed to ask me about so I guess it wasn't necessary. When the shopper arrived all the groceries were packed nicely in the bags and he even arrived a few minutes early. One of the things I was disappointed with was the produce. I ordered two different types of apples (two big bags) and they both somehow taste like they have no flavour (bland apples), The two zucchinis they brought me were the smallest ones I have ever seen. The watermelon they chose was very good though and the other produce seems to be good as well. One more mention is that the only fee as of now is the $7.99 delivery charge. I am not sure if they will be increasing the fees in the future but for now that is very affordable. All other grocery delivery companies I know of charge a lot more. So it is definitely worth the money and I would use it again especially if the fees stay reasonable.

A few bugs but definitely worth a try

I received a voucher to try Volia by Sobeys. I was super excited as I live in the country and qualified for delivery (I can only get pizza from a ma and pa store)
I received my code and started my grocery list. I found that it might take some playing around with dates in order to get everything you want (some stuff shows unavailable when you go to order it) I loved how it was very transparent about if the item was in stock or not.
When I went to check out, my voucher code did not work. Voila was contacted and they were super helpful and had called me back within 2 hours of the query. Excellent customer service.
The order came, everything was at the appropriate temperature (he did a thermal scan on my ice cream and meat) and it was bagged properly. The driver had also called to tell me he was on his way and was super friendly!
Here is what I did not like. I had updated my order with additional items but when my order was processed on delivery day they were not recorded. As well, for some reason the quantity of some items were altered, ie. I got 1 dozen eggs instead of 2. Again this was shown on my delivery confirmation so the delivered order was correct. Could this be a system glitch? Overall I was happy with the service, despite the problems I encountered.

Quick Service

I was given this opportunity by chick advisor to try Voilà by sobey’s and i was given a $25 off my $100 purchase. The delivery was next day and very quick service. What i didn’t like was i am not able to price match and use coupons also i had to pay a delivery fee of $7.99 no matter how much you spend. So this service is okay nothing special, could be improved.

Great alternative to the other grocery delivery options

I was really excited to try Voila by Sobeys when I was gifted a $25 coupon if I spent $100. I have tried a few other grocery delivery services and found this one to be quite good. It tells you immediately what is in stock and what is out of stock. You get the option of shopping their Farm Boy sister company as well. The options for delivery were vast. I did not like a few things. The amount of packaging everything came in was too much and not recyclable! Another thing I didn’t like was if something came in a two pack or four pack, at one item wasn’t the greatest quality! Finally I didn’t like that some items with expiry dates came with very quick expiry dates, two days from the day of delivery. Not ideal when you’re meal planning. I would do the service again but I would be more selective in what I purchase. It’s a good alternative but not the best either. It was a good experience.

Great grocery delivery!

I received a $25 off $100 voucher in exchange for my review of Sobey's new grocery delivery service, Voila.

PROS: website easy to navigate, delivery time reserved for two hours while you shop, dates for sale items listed, Farm Boy and Well.ca products, one-hour delivery window, friendly customer service, and received ALL of the items I ordered.

CONS: high mark-up on many products, many items out of stock or unavailable, unable to collect Air Miles, $7.99 delivery fee, and sale items didn’t correspond with Sobeys flyer.

Overall, it was a positive online shopping and delivery experience with Voila! The process was fast and convenient.

Easy to use

I received $25 off on an order of $100 in exchange of a review. It was easy to sign up and easy to order the items online. The only downside was the shipping wasn't free. It was $7.99. The delivery guy was very nice. He called me prior to my delivery and he also did a temperature check on all frozen food.

Click, pick, pay & Voilà groceries at your door!

I really loved the ease of Voilà by Sobeys website. It was super easy to use. My fave part was they had a section for multicultural foods under “Chola!” & they also had a section of Farm Boy products which are great products. I couldn’t find some products that I’d normally get in store at Sobeys such a Daiya Cheese, they had similar products though. In addition a lot of products were not available at all such as fresh eggplant or some were sold out, I guess this varies day to day because I started my order one day and finished the next & notice there was different things available. I didn’t find there were too many products especially fresh produce available however, the fresh produce I did order I was very happy and impressed by. The delivery was smooth, I rec’d a call approx 30 mins before confirming they were on their way. The delivery people were so nice, asked me if I wanted to meet them downstairs (because of COVID) or if I wanted them to leave them by my door. They came up and even explained to me how they replace anything that’s not available but that didn’t apply to anything in my order. They were super helpful, had nice Voilà shirts on, kept a safe distance and had on face masks/ shields. All items were packed nicely and I was very impressed by Voilà’s packaging for produce, it’s this plastic/ ziplock kind of bag that shields the produce. All my produce picked was perfect, way better than what I usually pick myself in store. Overall I was happy with my first order. The only thing I was very disappointed with was not being able to collect Airmiles. I always use Sobeys because their products are great but also because I’m a big Airmiles collector so, I was very surprised that this wasn’t attached to Voilà. I did call customer service & they told me that they are looking to add Airmiles so, that is great news because I will definitely use them again once they add that. I would definitely recommend Voilà and looking forward to my next order.

Good experience

POSITIVES:
1) Ordering process was very smooth, simple & user-friendly.
2) I liked that the driver called to inform me that he would be arriving in 5-10 minutes.
3) Cold foods were kept at appropriate temperatures.
4) Appreciated that like-items were bagged accordingly.

NEGATIVES:
1) Found prices to be high.
2) Wasn't impressed with produce picked for my order (berries particularly).
3) Cannot place order & have it delivered within a 24-hour time window.

OVERALL:
Experience wasn't terrible, but it probably won't be something I use again.

Voilà is the perfect name!

I’ve been hearing the radio ads for #VoilàBySobeys so I was delighted to learn I could test them out.
The website was awesome, my desired timeslot was available and easy to find. The items were sorted by aisles and searchable as well. The regular prices were a little high but the sales were great. I usually prefer to shop for groceries in person since I’m quite picky with my produce and meats, but everything I received was perfect.
I really appreciated the courtesy phone call before delivery, especially since my house can be hard to find. The delivery person was very friendly and showed me which bags needed to be refrigerated.
I have already recommended Voilà to my friends in the area and I’ll use them again!
Note: I received and used a $25 coupon in exchange for my honest review.