Fast delivery

It was my first time using Voila and buying at Sobeys. The website is easy to use and the delivery was very fast, I placed the order around 8pm and got the groceries the day after before 9am. The delivery guys were friendly, they asked me to check the temperature of the frozen products, and if no egg was broken. I had no missing items in my order.
If I were to list some cons, it would be the variety of products (for example we buy a brand of milk that I could not find on the website) and the price. Normally I do my groceries on supermarkets that are cheaper than Sobeys.
So overall was a good experience but I would use it more for the convenience and occasionaly, not for my day to day grocery shopping. I'm giving my honest opinion and I got a discount as part of a Product Review Club offer.

On the Fence

The products were well packaged and groceries were kept cold. They also have a wide range of delivery times and love that there is early morning and late evening time slots. There was some issues needing improvement. There were many products that I tried to find that were not available on the website. There is some communication issues that need to be worked out so that clients are aware the delivery is on it way. I don't know if I would use this regularly as there a delivery fee.
Thanks for the discount coupon chickadvisor.

I would use this grocery service again!

I very much enjoyed testing Volia by Sobeys. It was very easy to register and navigate through the website. Making my choices was easy too with sections for each part of the grocery store.
I like the fact my grocery order was picked from a warehouse and I'm notified while in the ordering stage if something isn't available. With traditional grocery services, you'll find items dropped from your order when delivered which is frustrating.
The delivery truck arrived on time and I even received a call 15 minutes prior to delivery from the driver to introduce and ask if this was my first experience. The driver was very courteous and friendly, delivering the groceries to my front step, in grocery bags. The driver wore gloves and a mask.
Your groceries arrived in branded Voila by Sobeys grocery bags too!
Definitely a service I'd recommend and use again!

Voila sobeys

Was indeed a great feeling to be chosen to be part of this campaign. Definitely love shopping at sobeys for great quality products and affordable. Definitely would recommend shopping at sobeys

I would use this services

I got my delivery the next day which is better than other Grocery store retailers. All the products and items were fresh. But searching for items that I know Sobey's has because I buy it there all the time. For example Fever Tree ginger beer if they didn't have it, it would say out of stock. Delivery was seamless, but it was$7.99 a bit steep. The delivery person called to infirm they were 5-10 minutes away. The order was accurate. With COVID IT wasn't as tiring, no standing in line, social distancing, I would use them In the future.

Real time saver

I stocked up on my favourite pasta sauce (heavy and comes in jars) that is no longer carried at my local store, picked out a few dairy and frozen items, as well as tried some new snacks. I received a call around 10 minutes before the start of my delivery window advising that the driver was 5 minute away. All items came in plastic bags, which I didn't mind reusing. Expiry dates on yogurt, snacks, and frozen items were about as good as I normally get from the store. Product selection was good overall and I even got a few items on sale. Not a bad deal for $7.99 delivery if you don't have access to a car or are short on time. Love that there were no substitutions.

Hassle Free Home Delivery

I ordered midnight on Sunday and the orders arrived Tuesday Morning as I selected. I am super pleased with the delivery process and the nice gentleman who delivered it. He was super kind and courteous. The ordering from the website was very easy and convenient, user friendly. At checkout they let you know what is not available so you can make changes as well as leave a window for editing your order till next morning. Thank you Chick advisor for the $25 coupon to try Voila!

Voila shopping!!

I received a credit on behalf of ChickAdvisor to purchase from Voila by Sobeys! Thos was my second time ever purchasing groceries online and having it being shipped to my house! It’s pretty efficient and you dont even have to leave the house to shop! The groceries came quick and good quality! I probably wouldn’t shop online for my groceries because I like to pick it myself! Also I was not a fan of the $7.99 delivery fee but what can you do! Overall it was a good experience!

Great service, but too rich for my budget

I was glad to have been selected to give Voila by Sobeys a try. I have never had home delivery of groceries before so it was a completely new experience for me.
They have a huge assortment of products to choose from, but I found the website to be somewhat cumbersome. Just when I thought I had viewed all of the products, I drilled down under a category and found more. My biggest complaint would be the inability to view ALL sale products at once. Unless I missed it, there was no option to view multiple pages in a category. If I did miss it, this is a problem as well. The site should be easy to navigate if Sobeys expects repeat customers. I also had an issue providing my full home address. The site just wouldn't accept the information. I placed the order with whatever information it took and hoped for the best. I received a phone call from customer service to fill in the blanks as they could not deliver the order as entered.
The delivery process was great. Booking a time slot is easy. I received a phone call when the delivery vehicle was getting near and asked where to leave the items and whether I preferred another call when delivered or a ring of the doorbell. Products arrived on time and in good condition.
I'm not too please with two other things:
1. There is a $7.99 delivery fee. Most companies waive this fee after a threshold amount. It appears Sobeys does not.
2. Sobeys charges $0.05 per grocery bag. You can keep the bags and give them back for a credit on the next delivery. Why not use boxes? More environmentally friendly. Plus, the bags were very inefficiently packed using much more than needed. (Please note, this charge is currently suspended due to COVID-19, but I'm sure will resume soon enough.)
Bottom line, I would recommend to a friend, but warn them the items, as expected, as very pricey.

It’s not free delivery but it’s amazing!

Tried the Voila delivery service, and it’s hands down the best one! Fresh foods were fresh, the ice cream was not melted, the chicken was good quality. Only problem is the $8 delivery fee, which does add up over time.