Great option to keep in mind!

I received a discount as part of a Product Review Club offer for Voila by Sobeys.

I was grateful for this opportunity to try Voila by Sobeys, I haven't used home grocery delivery before and thought I'd give it a try.

I'd like to talk about all the positives first. The delivery times were fairly wide-open, so aside from the same day I placed my order, I could basically have it the following morning. I chose the 8-9 a.m. time slot, you receive a text when the driver is approximately 10 minutes away. My delivery arrived just after 8 a.m. The delivery driver was absolutely great. Kind, courteous, explained the program, and was wearing a mask and gloves. But still maintained physical distance. I'm not sure if you can have them bring your groceries right into the house, I was fine with on the porch but it's worth asking if you have trouble carrying your bags. The bags have a green indicator on the handles for the items that need to be refrigerated or frozen, which I thought was pretty ingenious. They will offer a bag return option in the future (I'm guessing a small credit for each bag you return), but obviously at this time they can't start this initiative. Everything arrived at perfect temperature, for the refrigerated and frozen items, and the driver/delivery person explained temperature checks are performed on these items to ensure they meet standards before they leave the warehouse. I was welcomed to the "family" twice.

The quality of the items is what you would expect for a store like Sobeys, I don't have anything of particular importance to note about that.

I was able to find a few items on sale that were comparable to (or better than) my usual grocery store. That being said, most items were more than what I would pay at my usual store. The shopping experience itself was very straightforward, but be aware that you will not find every single product you're used to finding in-store, even if Sobeys is your usual store. I also noticed that a couple big sale items seemed to be in-store only and were not available for purchase through Voila.

The delivery fee is high for me, at $7.99. However, since I don't typically order groceries for delivery, this may be comparable to other stores offering this service. And like I mentioned, the customer service in terms of delivery was very good. I believe they do offer a curbside pickup option, for which I assume there is no charge but that was not my purpose in evaluating the service.

Overall, this is a great option if you're in a bind, or can afford regular Sobeys pricing plus a delivery fee. My usual store allows me to get much more for my money, so I'll likely stick with my usual routine for the most part. I will say, if I was sick or had no help in getting groceries or was in any situation that prevented me from getting out of the house, I would definitely consider Voila by Sobeys in the future. It really depends on what you're used to in terms of grocery costs and convenience.

*Customer Service to rule them all*

I liked the idea of having my groceries delivered to me. Helpful in these times and super convenient. @voila.ca has a wide range of grocery options to choose from.

A selection of @officialfarmboy & @welldotca products are available to order from @voila.ca, which I really liked.

I initially started my order via the website and then switched over to the @voila.ca app. The app works well. The site not so much. Super easy to use and a very straightforward checkout process.

Booking a delivery date and time was easy, very similar to other online platforms. A lot of options to choose from, again a very simple process.

I like the customer service aspect of the delivery. I received a call from the driver letting me know they were 15-20 mins away. Delivery driver was super awesome, friendly and advised me that they took a little extra time to get the bags out of the truck. He advised me they check the temp of the foods to ensure freshness. Pretty cool.

I was impressed with the ordering process, the staff and the quality of the meat 🥩 and vegetables 🍅 I ordered.

Overall the products were pricey and they do charge a $7.99 fee for delivery. Receiving a dicount from @chickadvisor was a huge incentive. What would make me use @voila again? The staff were impressive, the process was excellent and the quality of the food stood out.

Fresh produce

I was pleasantly surprised by the produce and meat selection. It was fresh and great quality. It was fast delivery and efficient. They shipped everything that I ordered.

There were no subsitutions -- awesome :)

I got my Voila.ca delivery today and I'm so pleased. I got everything I asked for with no substitutions. That tells me their inventory system must be on point. I haven't been able to find coconut water with coconut pieces in a while so I was thrilled they had it (and the shopper didn't get me the kind with no pulp by accident which made me strangely happy!) Got a beautiful beef roast, and when I saw there were triple fudge brownies, who was I to say no? 😂 Finally, the person who dropped off my delivery was prompt, quick, and really polite. Even though I generally like grocery shopping for myself, this went so well I will almost certainly try it again.

(Disclosure: I got a discount as part of the @chickadvisor Product Review Club)

Easy and good service

I ordered to Sobeys using Voilá. It was really easy and I could program my order. I ordered on Monday to receive on Sunday and the price was the same as I ordered. A women called me to confirm I was in my house and give me the instructions about my order and how would be the service. The order came in time and they leves the things in front of the door to keep the social distance. They explained me how was the temperature to preserve the food and the bags that need to go to the freeze. They also said to me about the bread bag. Everything was really good. They give me the bags because of the COVID period. The price is a little expansive compared to the others. They don’t accept coupon. I would buy again because the service was really good and it helps a person that need to buy heavy things and don’t have a car.

This service is amazing

Wow. I LOVED my experience with this service. The online order form was incredibly easy to use, and everything that I wanted was in stock. There were plenty of options for delivery windows, so I had no trouble picking one that suited my schedule. The fruits and vegetables that I ordered were all very fresh - I think they did a better job than I usually do when I go to the store! I loved that I was able to try out a few Farm Boy products, which are not yet available in a store in my area. The delivery person was SUPER friendly and arrived right on time. The delivery fee is higher than the typical "Click and Collect" fee at other stores, but once in a while I can see it being worth the convenience. Overall, I am so happy with this and will likely use Voila again in the future.

Easy to order, great service

Placing my order online was very easy. You just pick a time slot for delivery and start filling up your cart. There was a lot of selection, however, there weren’t a lot of fresh fruit and vegetable options. I don’t know if that had to do with my location or not. The checkout process was easy and smooth and I got an email confirmation right away. The day of my delivery I received a call from the driver letting me know that he was on his way. The driver was very courteous and polite. He was wearing a mask the entire time and left the items on my porch. He stepped back when I opened the door and greeted me. I really appreciate the safety precautions that were taken while delivering my items. The entire order was complete. The items that were meant to be frozen were still frozen and everything was in great condition including the eggs. At first I felt the $7.99 delivery fee was high, especially since I already live near a grocery store, but the service was amazing and it can really come in handy when you aren’t able for any reason to go get your own groceries. I would definitely recommend Voila and I hope they are able to add more fresh products online! Also, just a side note, I was able to get some Lysol wipes which I haven’t been able to find at my local stores for over 4 months!

The best grocery delivery service in the GTA

I was extremely pleased with my Voila by Sobey's order. The delivery person was very friendly and arrived on time. The food was packed very well, and everything was fresh. I have tried many of the food delivery services available in the GTA and Voila by Sobey's is my favorite.

Great service!

I placed my first grocery order with Voila by Sobeys. The website was easy to use and the pictures of the products were accurate. I received my order this morning and the delivery driver was amazing. He called 10 minutes before arrival and explained the whole process for me. When he arrived he explained which bags contained my cold/frozen groceries etc. He asked me to check the order and report back that everything was OK. I took all bags inside and he waited outside a few minutes while I did this. All the products were exactly as they were stated on the website and fresh.
A few positives
- 1 hour delivery window is great so you don’t have to wait around all afternoon for your order to arrive.
- All products were fresh and nothing expiring any time soon
- Products were at the correct temperature and are monitored at drop off
- Driver was very professional and had a mask and gloves on at all points.
- A robot picks the product, which helps with less contact during these uncertain Covid times

A few negatives
- some products are quite a bit more expensive than my local grocery store.
- I found that I had to play around with my time slot. I went to order on Friday and wanted a Monday time slot, after I added all to my cart and selected Monday all the fruit I wanted said it wasn’t available. I ended up submitting my order on Sunday for Monday and all was available.
- I had Lysol wipes in my cart and when I submitted my order it said they weren’t available. 5 minutes after I submitted my order I went back to the website and it said they were available but when I tried to add to my order it said it wasn’t.

I would rate my experience a 9 out of 10. As a busy mom of a two-year-old, I will definitely be using this service again and will refer my friend and family. I received a discount in exchange for my review with Chickadvisor

Complete Satisfaction

I received a discount as part of a Product Review Club to use at #VoilaSobeys.
I would use this product again and again.
I was pleasantly surprised and pleased with my delivery. The site was easy to use and navigate.
I actually saved quite a bit on my groceries using #VoilaSobey.The discount came in very handy.
This will save me a lot of time and hassle of going to the grocery store.
I had a great experience from the service provided: The delivery person was very polite, pleasant and respectful. He called ahead of time and explained the perks and policy. He also arrive promptly within the drop- off schedule
I received all the products I ordered, fresh and in great shape at my door. It’s very convenient for me, I’m happy they deliver on Sundays..
I would recommend this service to all my friends and family members, especially my mom. Thank you #ChickAdvisor for the opportunity.