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4.4/5
770 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Canada

    Groceries delivered to your door! Definitely worth it!

    This week was my first time trying a grocery delivery service! It was everything that I thought it would be! My groceries were kept fresh, and cold - even in the humid weather! The small charge for delivery is really worth it!!!!! Thank you Chick Advisor for the voucher - brilliant!!

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Very efficient!

    This is the first time I ever used a grocery delivery service. Honestly, I was a little hesitant about it because I had never done it before. Then I received a discount coupon from Voila and Chick Advisor and I thought “let’s give this a try” 😊
    The website was very easy to navigate and there were a lot of sales. I had a bunch of delivery times to choose from which was great! My delivery driver called me to let me know that he was on the way and was very cute out and pleasant when he arrived. He was wearing gloves and a mask and explained that everything was packed with care.
    I will definitely be using Voila for my groceries again!!

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    4.8/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Sobeys delivers now

    I received a $25 off if I spent $100 or more on grocery delivery. I love to order groceries online, especially during these times. It was simple to do. I ordered the day prior and received the groceries at 7 am the next morning. I received a courtesy call right before the delivery too. Everything I ordered came, which was a bonus.

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Happy customer

    What a great service. Good job Sobeys. I am really happy with my order. All the product are fresh, cold and delivered. No substitute product whatsoever. My “personal assistant” read the driver was extremely nice and carring especially during the pandemic. The delivery window was available two days after and I live in a smaller town. Good job VOILA, got the $25 discount from #chickadvisor

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Easy, convenient, and Voilà!

    I am so pleased to have been offered this opportunity to order from #VoilàBySobeys.
    The process from start to finish was flawless.
    Their website functionality was impeccable, no lagging. The date & time for the delivery was so convenient. I was able to choose a very early morning delivery time.
    Upon placing my order the day before, it allowed me ample time to edit my order as needed, up until the determined deadline. I was able to use my bank Visa Debit Card, instead of having to use my credit card. I really love that because I would normally pay for groceries in-store with my debit card, so to be able to use that option online was fantastic!
    There is a $7.99 delivery charge, but that’s quite reasonable considering the time it saves me, and gas $, plus it alleviates Covid concerns of going out to shop.
    The delivery person was very professional & presentable. He asked if it was my first time ordering, and proceeded to walk me through a few things about the service. For example, he explained how they bag the cold food in the bag with the green stripe on the handle.
    The customer service is incredible!
    There were no issues in getting everything I ordered. There wasn’t a huge variance in prices, for example the weight & cost of the fresh meats. Products were fresh and nothing was damaged.
    So many great things about this service. I’ve done this with other grocery stores, but Sobey’s has been the best experience thus far. I stopped doing it through other grocery chains, as I often ran into issues - anything from website issues to product unavailability. Glad I had this opportunity to give Sobey’s a try, thanks to ChickAdvisor.
    I highly recommend Voilà!

    Disclaimer: I received a $25 voucher to apply to my order, in exchange for my honest review.

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    4.3/5
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    Recommended? You Betcha!
    July 29, 2020
    Ontario, Canada

    Great service during this uncertain time

    I was able to try this service through a product review club. The timing for this was really great for me as I am trying to avoid crowded places such as supermarkets during this period of time. I appreciated how contactless the delivery was and the limitations imposed on the handling of my groceries. I was a bit skeptical about not picking out the products myself from shelves that they may be damaged, etc. but was pleasantly surprised when everything that arrived was in great shape. I would definitely use this service again in the future.

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    4.8/5
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    Recommended? You Betcha!
    July 29, 2020
    Ontario, Canada

    Its actually VOILA!!

    VOILA, this new service launched a few weeks ago by SOBEYS is online grocery shopping website / app. It directly delivers your ordered stuff to your doorstep from their warehouses powered by artificially intelligent robots who pick n pack grocery orders so maximum safety efforts are maintained.
    It was an excellent experience to shop from them. The app or website both are equally easy to use. loved their great customer service. Also would like to mention their temp. regulated trucks as my milk and ice cream were in perfect shape.


    It is such a perfect grocery solution for busy professionals or busier parents.

    I stocked up my favourites and would re-order next week for sure.

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    4.5/5
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    Recommended? You Betcha!
    July 29, 2020
    New Brunswick, Canada

    Fabulous and Convenient Service!

    I went online yesterday and was given delivery options for today and tomorrow. I found all the items I wanted plus some bonus items that are produced by FarmBoy which made me even more excited. A few items were unavailable which was disappointing but literally no different than when I shop at the regular grocery store so I adapted and chose other items. This morning 11 minutes into my delivery window I get a call from a young man saying he would be here in 15 minutes. He arrived asked if this was my first time ordering and I said yes and he said welcome! He than said he checked my order to ensure there was no substitutions or omissions and he checked the temperature to make sure my cold items were at the proper temperature. The groceries were packed very sensibly much like I would pack them when I pack my own at the grocery store. All and all I would say it was a great experience and very convenient during these trying times. Definitely would use again!

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    5.0/5
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    Recommended? You Betcha!
    July 29, 2020
    Ontario, Canada

    Awesome Experience!

    Using the Voilà by Sobeys grocery delivery service was one of the EASIEST online shopping experiences I have has this year! I enjoyed that many of the specialty items I was looking for were available for delivery (such as my favourite olives and tea). Additionally, the ease of the website and the intuitive navigation, made it simple to shop- even for a beginner like me (who has never ordered groceries online before).

    I loved that the available drop off timeslots were immediate and the communication from the driver was amazing too. He called in advance to say he was on his way and then greeted me distantly when he arrived for a contactless dropoff. He was warm and friendly and didn’t accept my tip- but suggested I donate to charity.

    I was overall SO impressed with the Voilà service and will be telling all of my friends and family about it. I will absolutely be using this service again in the very near future!

    Thank you Chick Advisor for this awesome opportunity!! #voilabysobeys #gotitfree #groceries #food #yum

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    5.0/5
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    Recommended? You Betcha!
    July 29, 2020
    Ontario, Canada

    Great Grocery Delivery Service!

    I had a discount to use towards trying Sobeys new Viola grocery delivery service. The entire service I received could not have been better!
    I ordered my products and was able to pick a one hour window for delivery the next day.
    The driver called me when he was about 40 minutes away letting me know he was on his way.
    He got here at the beginning of the delivery hour, called to let me know he was here and then spent a few minutes getting my order out to bring to the house.
    I recieved everything I ordered. The driver was exceptional and took the time to explain how it all works, and answered some questions I had as I am interested in this service for my elderly mother as well. Kudos to Marvin for such great customer service.
    He explained how temperature checks are done 3 times, including once when he gets here. Everything was fresh, cold items packed together and frozen items all still frozen. I would definitely use this service again!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.