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4.4/5
854 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    1.0/5
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    Recommended? Fugheddaboutit!
    December 16, 2021

    Annoying

    This promotion was nothing like I expected it to be. Even $25 off, Safeway is expensive. I would prefer Walmart or Superstore. PC points are the best.

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    5.0/5
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    Recommended? You Betcha!
    December 16, 2021

    So easy!

    The whole experience was so easy. From ordering to pick up, so simple. I will be using the pick up service again.
    Beats pushing a cart in the snow and freezing cold.

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    5.0/5
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    Recommended? You Betcha!
    December 16, 2021

    Easy to use site and so convenient

    I have used other grocery store online ordering and the downfall is the app. The voila service is so easy to use. I love that there is a sale section. It makes it easy to plan your shopping trip and stay within a budget. The staff is friendly and for a new service they are very efficient. They even offer same day pickup at comparable prices.

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    4.0/5
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    Recommended? You Betcha!
    December 15, 2021

    Ended up a great experience

    I was so excited to go pick up my order and when I followed the instructions once I got there a guy came out told me he doesn’t have any order information for me. I told him I put in all my information and credit card info in and it said my order was placed and he said he would go check on it. He came back apologizing saying he sees an order but it didn’t go through for some reason and was an error and said there was nothing he could do for me today but he will help me place an order for tomorrow. I said I would think about it as it was a far drive for me. I thought about it and I ended up placing my order for the next day and this time my order worked and it was a really nice and an easy experience. I was really happy with the fresh fruit that was chosen for me! In the end I was happy with my purchase and the convenience of it!

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    4.0/5
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    Recommended? You Betcha!
    December 15, 2021

    A great option for busy families

    I have been waiting for Voila to start at my local Safeway and I was so excited to be invited to review the service. I’ve had an extremely busy December and very last minute needed some groceries and thanks to Voila I was able to schedule a pick up the night before, pick what I needed online, and around my own schedule and not need to enter the store. When I arrived to pick up my order I texted and had a response almost immediately and someone came out in five minutes, and apologized for the wait which kind of made me chuckle given that it had only been a few minutes. I had ordered meat and they took it out of a bag to show me and ask if it met my expectations before packaging it away, I found that to be some next level service in comparison to many other online shopping options where you don’t always get a say in the products that end up in your cart. One thing I did notice however is that the price that I was charged for this meat was actually higher than the price that it was in the store and then a new sticker had been put on the front of the package, that was a bit of a put off for me and if I am on a tight budget that is some thing that I may pay attention to in the future as a few dollars can make or break some families every week. Overall this is a great service for families that don’t want to have to go into the grocery store, who are looking to curb impulse shopping, or just prefer to have someone do their shopping for them and bring it out. Overall I would absolutely recommend the service again and I’m likely to use it at my own Safeway‘s in the future.

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    5.0/5
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    Recommended? You Betcha!
    December 12, 2021

    Easy to use

    The great thing about this is you can use your airmiles and enjoy Safeway's sale prices. Only some time slots are free delivery but those times can work for me anyways.

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    5.0/5
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    Recommended? You Betcha!
    December 11, 2021

    Great service

    I have used other grocery pick up services before and have had little to no issues with them but when I tried Voila it changed my mind. The fact that when they substitute something you aren't charged yet until they are happy with the substitutions has changed my mind of where I get my groceries. Very happy with the service I received.

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    4.0/5
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    Recommended? You Betcha!
    December 11, 2021

    Fantastic Customer Service

    I was offered a $25 off $100 discount code for trying out Voilà.

    Using the website was easy and quick. I was also able to pick a day and time that suited me best.

    When I picked up my groceries I was informed that they had made some substitutions, which I was fine with. It wasn’t until I got home that I realized that some items had not been substituted but rather omitted from my order.

    This brought my total amount to under $100 and my $25 discount code was taken off my bill.

    I called the 1-800 number and spoke to Andrea, who is wonderful. She was pleasant to talk to and rectified my problem very quickly; I was refunded the $25.

    Overall I was very happy with the service I received from Voilà and I would use it again.

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    5.0/5
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    Recommended? You Betcha!
    December 10, 2021

    Simple

    This service was easy and simple to select items online and browse through their wide variety of selections. They have sale items too which is great as well!

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    5.0/5
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    Recommended? You Betcha!
    December 10, 2021

    Loved the experience

    I absolutely loved the curbside pickup experience, very quick and hassle free. This was my first time at sobeys and all thanks to chickadvisor for making it happen in a wonderful way by offering me Discount voucher.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.