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4.4/5
1113 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
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    Recommended? You Betcha!
    January 08, 2022
    Nova Scotia, Canada

    A great grocery alternative

    This was my first time using Voilà, however I already had a Sobeys account so all I had to do was login. I was able to add and collect Air Miles as normal.

    Sales prices that are listed worked, although multi-prices do not appear to work. Using the checkout process and placing my order was pretty easy. I did have a promo code that I was unable to use. Like other online grocery pickups, you are timed so it it good to have a list or have your online cart filled before you select a pickup time slot.I also miss the option of not being able to use coupons.

    Nothing I ordered was out of stock, so I had no substitution issues.I was very pleased the produce selected for me was all very fresh and the sizing was to my preference. I had no issues with anything in my order.

    When the time came to pick up my order, the snow had been coming down pretty hard, and even though it felt good not to have to get out of my car, I felt guilty for the Sobeys worker who had to be out in the snow loading my groceries. They were very helpful and friendly.

    Voilà is not offered at my normal Sobeys location, but it functions well and a great alternative to having to shop in store when you don't want to, or especially during these times. I also like it for using heavier stuff. I would definitely use this service again.

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    2.3/5
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    Recommended? Fugheddaboutit!
    January 07, 2022
    Canada

    Inconsistent

    They don’t keep you up to date on the order and/or substitutions. I asked for Italian dressing and rather than substituting for something alike I was given ranch. The pricing was incorrect on the website so after a 30 minute mostly on hold phone call I was told they can’t honour the price that was on the website, but she could edit and correct the website. Thankfully I’ve only done two orders, both were inconsistent but I did them because I had two $15 off coupons. I won’t use them anymore until they learn how to do this better. They need to become more consistent and learn better customer service before I use them again.

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    3.5/5
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    Recommended? You Betcha!
    January 06, 2022
    British Columbia, Canada

    Good but don’t really need it

    It was a nice process but I’d rather go inside and choose my own groceries, but it wasn’t too bad at all. I would recommend to some friends that like this method better.

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    January 06, 2022

    It saves time and buying it online is really simple and fast and will save you a load of time I would recommend using this to anyone who uses Safeway. The one thing is though that you can’t personally chose your products so you ah r to hope the date is what you want!

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    1.8/5
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    Recommended? Fugheddaboutit!
    Anonymous
    January 06, 2022

    I was unable to use the code. I placed an order, which was ok. However I feel there are better platforms. They are not at every Safeway so it actually would have been easier for me to go to the actual store near my house(which is what I ended up doing) than place there order however the code made it worth it.
    The day of the order I got a message saying my credit card has a problem (in all honestly I had input the number incorrectly) so they cancelled my order, did not give me a chance to change it. Just cancelled the order. It was The 30th of December and everything I ordered was for NYE so I just went to the store instead.

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    2.7/5
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    Recommended? Fugheddaboutit!
    January 04, 2022
    Alberta, Canada

    Meh

    Ordering online was painful. Website didn’t flow smoothly, as I tried moving back and forth between products, the page would reset, meaning I had to look for my items over again. Price wise, the groceries cost at least 20% more here, compared to my normal grocery store.
    It was -37 when I picked up. The voila parking spots are out in the main parking lot, meaning my groceries were pushed out in open top bags, making some of my produce borderline frosty. There was no opportunity to swap to my cloth bags. I paid the .10$ a bag fee.
    The lovely person who picked my order and brought it out was respectful, friendly, and kind. I appreciated their positive attitude and smile, as it was a frigid day.
    With the out of the way parking, making winter grocery pick ups difficult, and the extra costs associated with the store, I’m not sure I’d use the service again.

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    5.0/5
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    Recommended? You Betcha!
    December 24, 2021

    Incredibly easy process!

    I’ve always been hesitant to use a curbside pickup option. Either the time slots are booked days out or items are poorly selected. When I received the opportunity to review Voila I was hesitant, but I’m so glad I did! Not only were there convenient time slots available that day, the service we received was also very personable and substituted items were carefully chosen and in one instance a second option was presented at time of pickup. It was only a matter of minutes from time of arrival to the groceries being delivered to our vehicle. I will definitely try Voila again! #voilabysobeys

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    4.0/5
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    Recommended? You Betcha!
    December 21, 2021

    Happy that Sobeys is offering curbside

    I am happy to see Sobeys has finally joined the curbside game as I really enjoy shopping there. Overall it was a good experience but a few things could use some work. Firstly, when I arrived I had to call the store 3 times before someone answered. I’ve never had this happen with another curbside service, maybe they were busy but they really should have someone designated to this. I was the only car parked for grocery pickup and it still took about 10 minutes for my groceries to come outside. Finally, they put my groceries in paper bags and charged .15 cents per bag. This is fine but they used about 10 bags for groceries I would have fit in 4. I do like how user friendly the app is and there are many pickup slots available. It would be nice if they had free pickup time slots or if it was free over a certain amount. They have a good selection on the app and was able to get everything I needed. Also they didn’t need to substitute anything which I was really happy about. Overall I’m really happy with the convenience of this service and will definitely use it again.

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    5.0/5
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    Recommended? You Betcha!
    December 21, 2021

    Love

    This was a great service
    I will define continue using this as now with covid wave cases increasing , I feel safer doing most things on line and curb pick ups!

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    5.0/5
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    Recommended? You Betcha!
    December 21, 2021

    Prompt, Efficient Service

    This was a great way to do a whole shop while getting other tasks done while you wait. It was easy, affordable and convenient in these changing times where there is hardly any time for even the daily day to day tasks. Especially during an ever changing Pandemic. This made me feel safe and confident to be able to bring home nothing but groceries to my family.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.