Quality items delivered with friendly service

I received my first order from Voila by Sobeys. Overall, I was quite impressed. There were several items on sale that were significantly cheaper than locations that I could walk to. I have used grovery delivery services before and find the quality of the produce to be quite variable. With today's delivery by Voila, all of the produce was fresh and of high quality. I appreciated that the delivery man called me to give me a 10 minute heads up that he was on his way and promptly called upon arrival to my condo. I would recommend this service to a friend as it was exactly what I was hoping and more. I received a promo through ChickAdvisor where I received $25 off my total bill.

Pros and cons

I received a $25 off $100 voucher in exchange for my review of Sobey's new grocery delivery service, Voila. I am an avid online grocery shopper and have tried both PC and Walmart's versions of this services, which all have their pros and cons, and I would say the same about Sobeys.

Pros: Site was easy to navigate, small selection of Farm Boy and Well products available, no surprise substitutions

Cons: Lots of items out of stock and/or not available online, markup on items, very expensive delivery fee ($7.99)

Ultimately because of the cons, I was not able to fill my cart with enough to meet the $90 threshold for this promotion, and did not place my order, so I cannot speak to the delivery process. I would be more inclined to try again with a smaller threshold and perhaps a smaller delivery fee.

Too many items out of stock!

I love shopping at Sobey‘s so when I heard about this service, I was very excited. I got even more excited when I heard that Sobeys had teamed up with farmboy and well.ca. Signing up was easy enough and my desired delivery day and time were available. I started adding items to my shopping cart but suddenly I started seeing that a lot of the items that I needed were out of stock. Items like fresh sweet peppers, zucchini, celery, fresh corn etc. I feel like those items should be easy to come by. Also, some items I wanted aren’t even carried by them online which is strange since I have bought them in store. The service requires a $50 minimum which is fine but since I was doing a promotion through ChickAdvisor, I had to spend a minimum of $100. Since so many items were out of stock, I was not able to get enough groceries to make that amount. I found this promotion not worth the time or savings because I still would’ve had to pay $7.99 for the delivery. I’m very disappointed.

Good option for having your groceries!

I received a discount as part of a Product Review Club offer.
The service itself is very good, no complaints about it. The only thing that I have to add is that Sobeys is a little bit pricey, other than that, the delivery service price is fair enough.

Great service!

I received a discount to this service in exchange for my honest review.

This service was very easy to use. The site was easy to navigate. I found everything I was looking for. It was easy to select a time of delivery. I have used a similar service before and had trouble picking a time but Sobey's had lots of options.

The delivery was smooth. Tom our delivery person was great! He was polite, nice and was great with communication. He called ahead to let me know he was on his way and called when he have arrived. He came on time and I had no issues. He even explained their service to us when we met as we were first time customers of the service.

Everything was there and nothing was damaged. Nothing was defrosted (it was a hot day!).

I highly recommend this service!

Great!

*I received a coupon via the Product Review Club*

I really enjoyed this service because it was incredibly easy to use. The product selection they do have is really great. Some items are a bit more costly but you can always pick it up elsewhere. Shipping is $7.99 so because of that I probably wouldn’t use this service again, if it was $3-4 I’d definitely be more inclined. I’d probably use this service if I really needed something and was unable to get to a store.

It did arrive during its specified time window which was awesome and the driver notified me as well which I very much appreciated

So easy!

Delivery was when it was scheduled to be delivered and my Voila teammate was quick and efficient. He called me five minutes before arriving and we decided to meet him outside as we live in an apartment complex. The produce I ordered was fresh and ripe and the cold items were still very cold. All in all it was very easy and proper.

That being said, the selection on the Sobey's website was not great. They did not have very many options in terms of meat and fresh produce. With the price of delivery added it seemed pretty expensive for how much I got, until the food actually got here. I guess it always seems like less when looking at it as a list. Also, the bags were so fully packed that two of them almost broke on the way up to the apartment.

Love Voila!

I got a $25 voucher to try Voila by Sobey’s. I’ve never had groceries delivered before and this was a really great first time experience. Their website is super easy to use, their delivery fee is reasonable, there are a lot of delivery windows available and their delivery staff are very friendly, they call you right before they deliver your order. Everything I requested was delivered in great condition, I was concerned about the frozen stuff I ordered but everything was still frozen as if I had just went to the grocery store myself. I highly recommend trying this grocery delivery service!

Great service!

I am not used to order groceries by delivery, but Voilà by Sobeys really impressed me! The service was very fast, I ordered yesterday at afternoon and received it this morning, 30 minutes ahead of time. The frozen fruits were still frozen, and the cool drinks were ready to drink. The person responsible for bringing it to my home was really nice and kind. A truly great service!

Easy to use, friendly service!

I was very excited that I got selected for this campaign and received my discount code in order to try this service, as I have been a faithful Instacart customer since the pandemic started. First few comments when I compare the 2, the delivery fee for Voila is very high, based on where I live. It was $7.99. I spend $9.99/month to get unlimited deliveries with Instacart. You also have to spend a minimum of $50 for Voila, but only $35 for Instacart. That being said, the ease of ordering food was the same, and very straightforward. When it came to the delivery of my items, I did notice a difference in what this service has to offer. The driver called me on the way to ask if it was my first delivery and to explain how the contactless delivery would work. She also arrived in a refrigerated truck, which mattered because I had refrigerated and frozen items. After placing the order on my front porch, she knocked, and stepped back and then explained that all of my items had been found, none missing, and no substitutions. She also assured me she had just temperature checked my frozen items, which were still frozen, so they were safe for consumption. I really appreciate this thoroughness. I will definitely use this service again, but only when I have another fairly large order (to warrant the large delivery fee).