Fast and easy, great service if just a bit pricey

I was selected by Chickadvisor to order from Sobeys, with a discount code. I live very close to two discount grocery stores, and therefore rarely use a delivery service, but in trying to limit my outings, I thought this was a great time to try it out! The prices were higher than my regular discount stores, so I don't think I would order from them again, but with the discount it was certainly worth it.
I'm someone who enjoys grocery shopping, so I missed browsing the same way, but I was able to pick my products through the provided categories and filters, and the descriptions were good in providing amounts and nutritional information. I think having all flavours/styles and sizes together would be helpful. Different sizes of the same product are listed together on the site - for example, 12 or 24 hot dogs, each ice cream flavour etc. As well, do note the sales are not the same as the Sobey's flyers!
As for the positives, it was great that I could get foods from Sobey's or FarmBoy and even specialty ethnic foods all in one order. I received the delivery on time and without contact. I received one item that was not as expected, it appeared to have mold on it, but it was easily resolved! I called customer service, they asked for photos and refunded that part of my order the next day. Easy as can be! Lastly, the prices of delivery was the same regardless of date or time!
I would recommend this service to those who can't go out, or need to limit their exposure during this pandemic, and to those who already shop at Sobey's and have a pretty set grocery list - it will be fast and easy, with great service!

Quality Grocery Delivery

I received a discount through the Product Review Club to try Voila by Sobeys.

Overall, the process was good. Easy to order online with lots of time slots for delivery. The food comes in a climate controlled truck direct from the warehouse. We received a call 10 minutes before our food was arriving to confirm where we would like the food left. The employee wore full PPE and delivered the food to our doorstep. All items that I ordered were in my delivery, no items skipped.

While I did find the service good overall, the delivery fee of $7.99 felt steep to me for a major retailer. It would probably stop me from using the service again on a regular basis, and more as an as needed basis.

Overall the experience was positive and I would recommend it to people above other food delivery services in the category.

Too expensive, not enough products

Voila by Sobeys might be worth it if they had more diverse items available, but I keep kosher and I was unable to get any kosher meat or cheese using this service. Therefore it too hard to reach the $50 minimum for free delivery, and the service is not worth using at all.

Very Impressed!

I just had my first experience with Sobey's new Voilà grocery delivery service and could not have been more impressed.

The whole process including ease of ordering, quick delivery window availability, communication, freshness and accuracy of my order was seamless and enjoyable from start to finish.

My delivery person, Ravneet, was so courteous, efficient and obviously very proud of his job and the company. He communicated his arrival time by phone, followed all the COVID protocols and carefully ensured my order was complete, all while being so pleasant, professional and friendly. Anyone could take a lesson in what true customer service is from Ravneet and Voilà By Sobeys!

I would not hesitate to recommend this wonderful service and look forward to using it again. * I received a discount on my order as part of a product review club offer. #ChickAdvisor #VoilaBySobeys

Convenient

Had the chance to try the Voila by Sobeys grocery delivery service and found it fairly easy to navigate the site and view cart. One down side is that I did find it more time-consuming to have to go through the site to find the items I needed versus going in-store and being able to see items much more quickly. The items were also quite pricey compared to other grocery stores but I guess that's due to higher quality/organic options. Overall, was a good experience.

Great delivery service

Great service. The produce I recieved was great quality. Nothing bruised or moldy (I recieved modly from other delivery services before). Its reasonably priced and on time. To very important things. The delivery guy was nice and let me know all the food was test for proper food temperature.

The only thing I didnt like was some of the produce I tried to order was removed from my order with no reason given (tomatoes, lettuce, and zucchini). So it is something to keep in mind.

Overall I would use this service again and I would recommend it to friends and family.

Good Quality at a Price

The whole process of ordering items online was simple and effective and they also have same day and next day delivery options which is quick and convenient. The delivery guy called me 5 mins before my time slot window to let me know he was almost here and that the process would be contactless and left everything at the door. The process as a while was very effective.

The cost of delivery was avg compared to others available but the overall costs of products are higher than other stores so overall value was lower. I don't mind using them once in a while to get some items you don't find in other stores. I also noticed they didn't have any ready food items or fresh bakery items like others stores so the variety in some instances isn't as large.

Overall would I use them again yes but will it be often I don't think so

I would order from Voila by Sobeys again and again

I recently had a privilege to order my groceries from Voila by Sobeys Online. Honestly, I could not recommend them enough. My groceries came very quickly than expected. Everything was packed very well. Thank You Sobeys.

Very Pricey

First of all, the Voila website, although fairly easy to use, I was disappointed that many items that I saw on Sobey's online flyer, were not available online. Secondly, the online sale items seem to be different from their in store items, and generally, the items online are more expensive, which was another negative. The process of ordering was fine, no issues. The delivery also went smoothly, with the driver calling about 10 minutes before arriving to confirm your availability to receive the grocery order. Overall, this is a convenient option, however I would question the value considering it is frustrating that the online experience is not on par with in store, the prices are higher, and there is a delivery fee.

Groceries Made Easy

I was very excited to be chosen for this opportunity, and receive $25 off my $100 order! I went online right away to get shopping.

We have a family of 4 at home, we are always needing more groceries in the fridge and pantry and during this pandemic shopping have been even more challenging than usual.

Voila on-line is user friendly. I loved that I could go right to the Sale section and find discounted items all in one place and sorted by category. I loaded all my items into my cart and could check my cart, make adjustments and see my running total cost.

I found a very good selection, but there were some gaps in availability of some areas, like the meat section. Being a newer service and Covid right now I anticipate that this will change in the future.

I checked out, picked my delivery date and there were options available, which I have had trouble finding delivery the past few months at other services.

I was also able to edit my order after the fact and it was very easy to do so, huge plus when you find you missed something you needed.

I received a call from the Voila driver about 15 minutes before my delivery window of 9 - 10am, checking this was still a good time. That was nice. The order arrived right on time, doorbell was rang. I answered and the driver was wearing a mask and gloves. All my groceries were on the door step bagged. The driver explained to me how they staff is screened for Covid symptoms, how the products were bagged by type of product; pantry vs fridge or freezer. How the temperature of the products were monitored and kept in a safe range. Very informative.

All my products arrived, in great condition, cold and frozen where needed. My produce looks super fresh and beautiful. All expiry dates are great.

I am very very happy with this service and I am certain I will be using the service again. I am over 100% pleased and my day made easier having used the service. Thanks Voila and ChickAdvisor!!!