Great experience, but...........

I was amazed at the ease of using the online ordering platform and the rapid delivery of the ordered goods. I placed my order on Tuesday night and the groceries were delivered on Thursday morning (compared to some of the other online grocery stores, who don't any availability for 1-2 weeks.) The groceries were fresh and packed well. On the downside, the produce that I ordered were small (eg, avocadoes, oranges, mangoes) and I was charged based on an "average" weight. I found alot of the food items to be over priced. $7.99 delivery fee, not worth it. Other companies offer free delivery . Great experience, but I don't think that I will be ordering from them again.

Voila by Sobeys

I had the chance to try Voila by Sobeys through chick advisor they gave me a code for $25 off of $100. The service was amazing and the quality and freshness of the products were beyond my expectations.

You start by picking your delivery time and then choose your groceries minimum $50 and a $7.99 delivery fee which is well worth it for the service they provide. They called me before they arrived to ensure I was home and able to take the groceries in right away.

The items are picked from the warehouse fresh so they havent sat at a store. I picked items from fresh food to frozen and everything came the way they were picked. I reccomend this service to anyone it is so worth it. I promise if you try it you'll love it too!

I'll definitely be using this service again!

Voila food delivered!

Sobey's is right around the corner from me, but couldn t resist with their new delivery service. I know I had used Metro and was very impressed. Sobey's is good, comparable to Metro. One thing I did notice was that they did not substitute products which is critical to me, cause of special diets - even for my cats! Sobey's bags may end up being a problem for them cause they use the regular plastic bags which had trouble holding the boxes of cat food and litter, never mind the laundry detergent. Surprised they didn't burst just walking the goods down the hall in the house! Produce was fresh and refrigerated and with temps in the high 30s lately that's key! However, I did stop in the local Sobey's itself and the prices on Voila and at the actual store were not the same - romaine was cheaper at Voila surprisingly as well as a few items, that I had not ordered seemed cheaper in the store. Another item was, with Metro, if you order over $50 delivery is free. At Voila it was $7.99, unfortunately.

Has potential, but needs work

I received a discount code from chick advisor to try voila by sobeys, I was pretty excited because the idea of your groceries just showing up is awesome!

Sadly voila did not impress me. From the get go I noticed almost every item I wanted was greyed out and “unavailable” which made it super inconvenient, if it weren’t for the review I committed to I would not have followed through with an order. I really struggled to hit the minimum order, thankfully they had a lot of great farm boy items to choose from and I managed to put together a decent cart, although a lot of my groceries I will still have to go buy elsewhere.

If everything was in stock and they had a larger selection of products I think this would work. Hopefully in the future that is rectified.

I will say however that the actually delivery portion was phenomenal! The delivery driver called me about 15 minutes prior to arriving to arrange everything, dealing with him was the best part of the experience. He every checked the groceries before leaving.

The quality of the products is great, it’s just the lack of selection which leaves me not wanting to use the service again.

Safe and Convenient Grocery Shopping

During these precarious times, safety is an ongoing concern and hearing that Sobey's offered not only online grocery shopping but delivery as well, in addition to being offered a discount to try out the service was music to my ears.
Finding items was easy by going through the categories that included sale items. I fist began shopping on the Voila website and downloaded the app which was very easy. I was concerned that the sale items that I selected wouldn't carry over due to the available delivery date but they did which was great! When placing your order you have a timeframe where you can make changes to your order, which was an awesome feature.
My delivery came earlier than expected but I was called prior to ensure that an earlier delivery was okay. The items order were packed in bags by my house, which delayed the delivery process. I'm not sure if the items were in refrigerated cabinets in the truck.

Fantastic, accurate and friendly

The ease of use for this service was amazing. The delivery was super fast, very efficient and really friendly. Everything was accurate, they called 15 mins ahead and again once they'd arrived, and the deliveryman was very informative and professional. I usually run into a Sobeys because there are rare things I can't get at the stores in my area and Sobeys isn't so to have them delivered to me with such ease is was wonderful. I think the prices were relatively comparable and I would totally recommend them to my friends and family. The orders are fulfilled directly from their warehouse and packaged by machines so it's less human contact with the food which seems safer. I'm often missing things or get a million tiny little bags from purple in the store having packaged the order so this was more efficient for sure. They're even going to be doing a plastic bag buy back eventually so they told me to keep the bags. It's nice to know they're being environmentally conscious. All in all it was a great experience and I would definitely do it again soon.

Great service and great quality!

I really enjoyed using Voila to purchase food from Sobeys!!! The quality of the food was amazing - was able to purchase a lot of farm fresh and organized foods! There were tons of delivery windows available - and you’re able to change your delivery up until 730pm the night before! The delivery driver was on time and called me 10 minutes before he arrived. Best part was he brought it all the way up to my apartment door! Everything was organized and he handed me my frozen food first - he made sure to tell me that this was the frozen food and should be put away right away. Great service, great quality, and great food!

Fast, easy, convenient

Voila was an easy ordering platform to use. All my items were delivered within the delivery window I selected.
Refrigerator and freezer items were easily identifiable with different bag handle colours.
Delivery guy explained the colour system to me.
Friendly and courteous.

I received a discount as part of a Product Review Club offer.

It's so quick and easy!

This was my first time doing a grocery order and I might be addicted!
The site was super easy to navigate, and it has items from well.ca!
The delivery was smooth, they followed the instructions I left when I placed the order, they also text you if they are able to deliver earlier (if convenient to you, if not they'll come at their regular scheduled time) and they had proper PPE and kept a distance!

Super happy to have been chosen to try this service out! Thanks chickadvisor, Sobeys and Sam (the deliveryman)!

*Discount code was provided in exchange for my review
#voilabysobeys

Not comparable to other delivery services.

REVIEW:
I got to try @sobeys Voila program thanks to @chickadvisor. I received a $25 off WYS $100 code. My total came to $84.63 as there is a $7.99 flat delivery fee.

Ordering: The website was okay. The search bar doesn’t work that greatest.. I searched pickles and it brought up all canned items, had to scroll far down the page to find the first pickle jar. I noticed a lot of their flyer sale items were not online or not reflected on Voila such as Pringle’s. Not a very large selection of products.

Time slots: Lots if available time slots to use. Windows were 1 hour long.

Cashing out: I was taken off guard when I finished my order and it never asked me for my @airmiles_canada number. I called the customer service line and talked to a lovely lady who said they did not give Airmiles through this program. HUGE loss as I would have got over 100 points which is $10 .
Very disappointed here, especially because I tried to order products based on my points offers.

Delivery: The gentleman called me when he was about 20 minutes away. He parked around the corner and brought my groceries in bins to my house. He put everything on the front step for contactless delivery. I was outside so talked to him a bit, was very nice and very careful with the food - appreciated this!

Food: My order was correct. I got all my items and they were as advertised. I appreciated how meat was wrapped in another bag and same with wet produce. Everything was cold and even better then trying to bring it from the grocery store myself. Only complaint was my cantaloupe was very noticeably rotten. Huge spot on the side and smells horrible even before opening the bag. It went right into the garbage - so a waste of $4.

Overall: ⭐️⭐️⭐️/5
I found Sobeys pricing VERY expensive. Their ordering platform was not up to pair with other services. Not getting any type of points back is a HUGE hit. Cannot use coupons. Process was quite easy, however other services offer more products, points, price matching and coupons.

REVIEW:
I got to try @sobeys Voila program thanks to @chickadvisor. I received a $25 off WYS $100 code. My total came to $84.63 as there is a $7.99 flat delivery fee.

Ordering: The website was okay. The search bar doesn’t work that greatest.. I searched pickles and it brought up all canned items, had to scroll far down the page to find the first pickle jar. I noticed a lot of their flyer sale items were not online or not reflected on Voila such as Pringle’s. Not a very large selection of products.

Time slots: Lots if available time slots to use. Windows were 1 hour long.

Cashing out: I was taken off guard when I finished my order and it never asked me for my @airmiles_canada number. I called the customer service line and talked to a lovely lady who said they did not give Airmiles through this program. HUGE loss as I would have got over 100 points which is $10 .
Very disappointed here, especially because I tried to order products based on my points offers.

Delivery: The gentleman called me when he was about 20 minutes away. He parked around the corner and brought my groceries in bins to my house. He put everything on the front step for contactless delivery. I was outside so talked to him a bit, was very nice and very careful with the food - appreciated this!

Food: My order was correct. I got all my items and they were as advertised. I appreciated how meat was wrapped in another bag and same with wet produce. Everything was cold and even better then trying to bring it from the grocery store myself. Only complaint was my cantaloupe was very noticeably rotten. Huge spot on the side and smells horrible even before opening the bag. It went right into the garbage - so a waste of $4.

Overall: ⭐️⭐️⭐️/5
I found Sobeys pricing VERY expensive. Their ordering platform was not up to pair with other services. Not getting any type of points back is a HUGE hit. Cannot use coupons. Process was quite easy, however other services offer more products, points, price matching and coupons.