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4.4/5
701 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    July 18, 2020
    New Brunswick, Canada

    New grocery delivery service

    Thank you #chickadvisor for the discount coupon to try #voila by Sobeys. It was easy to order with fast delivery and a friendly driver, Jason. The food was fresh and came at the proper temperature. Delivery is only $7.99 which is less than than some and no tipping! I will be ordering again.

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    3.3/5
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    Recommended? Fugheddaboutit!
    July 18, 2020
    Ontario, Canada

    Good effort for Sobeys grocery delivery

    A good option for home grocery delivery. Delivery fee is reasonable and offers a variety of spots, much earlier than competitions and smaller windows of delivery (1 hour window compared to 2 hours or more).
    Decent selection of items available, but seems offers less than what you would find in store and I would expect more variety since it is coming from a grocery warehouse than store.
    Would like to be able to sort and narrow down search results further. I would also like to have an option for them to substitute products if the items selected turn out later to be out-of-stock come delivery day.
    Good entry into the grocery delivery market, but needs improvement.

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    5.0/5
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    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    A new favourite!! I will definitely use this service again!

    What an awesome experience! I was lucky to get a voucher from Chick Advisor to put towards my first order from Voila at Sobeys! As someone who has been primarily ordering grocery delivery during the pandemic, I was super excited to try something brand new and it is easy to spend $100 on groceries these days.

    I really liked the ordering experience and the fact that not only do they have Sobeys products on the site, but they also have Farmboy and some Well.ca products. I love that they show the items that are on sale for the week as most of the other delivery companies do not do that as they are third party.

    It was an easy checkout and there were plenty of time slots to choose from. I LOVE that they deliver as early as 6 to 7 am. That is fantastic and a game changer for me.

    Delivery was super smooth and the person delivering the groceries was super sweet. He called me about half an hour before delivery, and as we live in a condo, I sent my husband down to grab the bags from him.

    Side note, I love the colours they chose for their logo and colour scheme. The delivery truck is super cute too!

    There is a $7.99 delivery fee but I found that to be completely reasonable as there are no other handling charges or fees and it's less than the $9.99 that the other big store players charge.

    Overall, it was really a fantastic experience and I look forward to ordering again soon!

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    5.0/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Great service

    First I want to say that I received a discount in order to review this service.

    There was so much about this service that I loved. First of all, there were a ton of items on sale - I liked seeing how much I saved on my order (even before the discount). Also knowing that the order was picked by robots and that the order is packed at the warehouse instead of at a store was a huge selling point for me - less hands touching the order, products aren't damaged or bruised from customers handling them, and the produce was crisp and very fresh. And the recyclable plastic bags was another bonus.

    As much as I'm not a fan of shipping or delivery fees I actually found the $7.99 delivery fee very reasonable for the amount of value you get in the service: a call 15 minutes before the order arrives, a professional and friendly driver that explains your order to you, only having to give a day's notice for orders, organizing the order with colour-coded bags to know which products need to go into the fridge, order coming in a temperature controlled truck... just to name a few.

    I would definitely use this service again when I have large grocery runs to do - the runs where it's difficult for me to bring my kids along for. The small delivery fee is definitely worth the hassle I will save.

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    3.8/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Great experience, but...........

    I was amazed at the ease of using the online ordering platform and the rapid delivery of the ordered goods. I placed my order on Tuesday night and the groceries were delivered on Thursday morning (compared to some of the other online grocery stores, who don't any availability for 1-2 weeks.) The groceries were fresh and packed well. On the downside, the produce that I ordered were small (eg, avocadoes, oranges, mangoes) and I was charged based on an "average" weight. I found alot of the food items to be over priced. $7.99 delivery fee, not worth it. Other companies offer free delivery . Great experience, but I don't think that I will be ordering from them again.

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    5.0/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Voila by Sobeys

    I had the chance to try Voila by Sobeys through chick advisor they gave me a code for $25 off of $100. The service was amazing and the quality and freshness of the products were beyond my expectations.

    You start by picking your delivery time and then choose your groceries minimum $50 and a $7.99 delivery fee which is well worth it for the service they provide. They called me before they arrived to ensure I was home and able to take the groceries in right away.

    The items are picked from the warehouse fresh so they havent sat at a store. I picked items from fresh food to frozen and everything came the way they were picked. I reccomend this service to anyone it is so worth it. I promise if you try it you'll love it too!

    I'll definitely be using this service again!

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    3.5/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Voila food delivered!

    Sobey's is right around the corner from me, but couldn t resist with their new delivery service. I know I had used Metro and was very impressed. Sobey's is good, comparable to Metro. One thing I did notice was that they did not substitute products which is critical to me, cause of special diets - even for my cats! Sobey's bags may end up being a problem for them cause they use the regular plastic bags which had trouble holding the boxes of cat food and litter, never mind the laundry detergent. Surprised they didn't burst just walking the goods down the hall in the house! Produce was fresh and refrigerated and with temps in the high 30s lately that's key! However, I did stop in the local Sobey's itself and the prices on Voila and at the actual store were not the same - romaine was cheaper at Voila surprisingly as well as a few items, that I had not ordered seemed cheaper in the store. Another item was, with Metro, if you order over $50 delivery is free. At Voila it was $7.99, unfortunately.

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    2.3/5
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    Recommended? Fugheddaboutit!
    July 17, 2020
    Ontario, Canada

    Has potential, but needs work

    I received a discount code from chick advisor to try voila by sobeys, I was pretty excited because the idea of your groceries just showing up is awesome!

    Sadly voila did not impress me. From the get go I noticed almost every item I wanted was greyed out and “unavailable” which made it super inconvenient, if it weren’t for the review I committed to I would not have followed through with an order. I really struggled to hit the minimum order, thankfully they had a lot of great farm boy items to choose from and I managed to put together a decent cart, although a lot of my groceries I will still have to go buy elsewhere.

    If everything was in stock and they had a larger selection of products I think this would work. Hopefully in the future that is rectified.

    I will say however that the actually delivery portion was phenomenal! The delivery driver called me about 15 minutes prior to arriving to arrange everything, dealing with him was the best part of the experience. He every checked the groceries before leaving.

    The quality of the products is great, it’s just the lack of selection which leaves me not wanting to use the service again.

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    4.0/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Safe and Convenient Grocery Shopping

    During these precarious times, safety is an ongoing concern and hearing that Sobey's offered not only online grocery shopping but delivery as well, in addition to being offered a discount to try out the service was music to my ears.
    Finding items was easy by going through the categories that included sale items. I fist began shopping on the Voila website and downloaded the app which was very easy. I was concerned that the sale items that I selected wouldn't carry over due to the available delivery date but they did which was great! When placing your order you have a timeframe where you can make changes to your order, which was an awesome feature.
    My delivery came earlier than expected but I was called prior to ensure that an earlier delivery was okay. The items order were packed in bags by my house, which delayed the delivery process. I'm not sure if the items were in refrigerated cabinets in the truck.

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    4.7/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Fantastic, accurate and friendly

    The ease of use for this service was amazing. The delivery was super fast, very efficient and really friendly. Everything was accurate, they called 15 mins ahead and again once they'd arrived, and the deliveryman was very informative and professional. I usually run into a Sobeys because there are rare things I can't get at the stores in my area and Sobeys isn't so to have them delivered to me with such ease is was wonderful. I think the prices were relatively comparable and I would totally recommend them to my friends and family. The orders are fulfilled directly from their warehouse and packaged by machines so it's less human contact with the food which seems safer. I'm often missing things or get a million tiny little bags from purple in the store having packaged the order so this was more efficient for sure. They're even going to be doing a plastic bag buy back eventually so they told me to keep the bags. It's nice to know they're being environmentally conscious. All in all it was a great experience and I would definitely do it again soon.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.