We would like to send you notifications on the latest Product Review Club offers.

4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Excellent Service

    I'm all for trying new things out, so when I received $25 credit on a $100 min with a $7.99 delivery fee (some stores are upwards of $9.99) with Voila by Sobeys it peaked my interest.

    I have to say the service was better than I was expecting. It was easy to navigate through the website, find a next day delivery spot, most of the items I selected were available and I got a phone call from the driver explaining the contactless delivery process and his E.T.A - only 5 mins away (even at 745am on a Sat!)

    Sobeys is not my regular grocery store, so it was nice to try out some new products that I wouldn't normally get. It is a bit pricier than some other grocery stores, but most of the items I needed were on sale anyway.

    Definitely would use this service again! Thanks @chickadvisor for letting me try it out

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 20, 2020
    United States

    Pleasantly surprised by the Service!

    Tried out the new @sobeys grocery delivery service Voila! this weekend and am very impressed with the service. It was easy to find a next day delivery spot, all the items I selected were available and fresh and got a heads up phone call from the driver explaining the contactless delivery and his E.T.A (which was 10 minutes but he was there in 5) I even got my Lysol wipes and spray!
    I was given a discount code to try out the service by Chickadvisor - $25 off $100 min and the grocery delivery fee is 7.99 compared to a few other places that are 9.99 and 12.99 for delivery.
    Sobey's is a higher end grocery store, so that is something to also keep in mind, it will cost a bit more here than say at your local discount store. Be sure to check out the sale flyers too! Lots of items on sale.
    Thanks @chickadvisor for the opportunity to try this out! I would definitely recommend Voila to family and friends

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.5/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Fast and efficient service!

    First time utilizing a grocery delivery service and with the help of a promo discount offered through the Product Review Club I decided to try it out. Viola by Sobeys was easy to use and received my groceries accurately and at the time they said they would deliver straight to my door! Prices were are a little more for some of the products I usually purchase but I did purchase many sale items so that helped wit the overall cost. Also the refrigerated groceries were easy to identify as they were placed in a different grocery bag for easy identification.

    Flag as Spam
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    My grocery delivery experience with Sobeys

    ($50 minimum order + $7.99 delivery fee)
    It would be convenient if you don't have reliable transportation to the grocery store, have an injured body part, or want to save time. The customer service was great! Called me before and when arriving. Provided bags and Tom went beyond when it came to describing the service. Wonderful experience.

    A caveat would be not getting to pick your own fresh produce (fruits, vegetables, meat).

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Voila is a great time saver!

    I really found this website easy to navigate. The calendar had many delivery option times and my delivery person showed up even a tad early which was great! I like that things don’t come in boxes which I just have to recycle anyway. The produce was fresh and unblemished, and the dairy items arrived nice and cold. The only down side is that I didn’t find all their prices to be as competitive as in stores and the selection wasn’t as extensive as I would have preferred.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Some cons, but overall a good experience

    I received a discount as part of a Product Review Club offer and made a purchase on Voila, Sobey's food delivery service.

    There were many delivery options for any day of the week both during the day, all the way until late in the evening. Each delivery cost $7.99, no matter what day or time. I've used some other delivery services, and their fees are lower, and vary depending on the day and/or time of your delivery.

    It was fairly easy to place the order, and browse the sections. One of the confusing things, however, was that I place my order on Wednesday, choose my delivery time for Sunday, and it said that I had to finish my order by Wednesday at 4:30pm. I looked at the flyer specials, but they were all going to change on Thursday so I didn't think I'd be able to get any of the sale prices since I had to place my order by Wednesday. But then later, after I placed the order it said that I could make changes until Saturday. So that was a bit confusing.

    We were able to find the things we wanted. This trip we were mainly stocking up on meat and fish. There were very few options from the fresh butcher. I'm not sure if that's all of the time, but there was no chicken available. Fortunately, we were able to find what we wanted, however. Sobey's is a bit on the pricier side, but I do find their meats to be quality.

    The checkout was simple other then the fact that there was no place to put our Air Miles card information in.

    Our delivery man, Emilio was wonderful. He gave me a call to say he'd arrive in 10 minutes. When he arrived, he asked us about our experience, if it was our first time and assured us that he had checked the temperature of the meats that we had ordered.

    . REVIEW INSTRUCTIONS
    Write a paragraph or two explaining your opinion in detail.
    Comment on things like experience, ease-of-use, etc.
    How would you rate its value?
    Would you recommend this product to a friend or family member?
    Don't forget to disclose that you had received a discount as part of a Product Review Club offer.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    It's so easy and convenient

    I was given a $25 credit thru ChickAdvisor to give the new Voila By Sobeys online shopping/delivery service a try. To be honest I thought it would be a one and done experience simply to save $25 on my groceries, but I was very impressed with this service and will definitely use it again.

    First step was to create an account at the Voila By Sobeys website. Most of the account setup was easy, however I some issues adding in my delivery address. I tried a few formats, but eventually used the chat function to speak to customer service and they gave me the correct address format to use.
    I was pleasantly surprised to see that the prices were the same as store prices including sale items. Not only are there lots of products and brands available, you can also purchase Farm Boy branded products and other items from Well.ca
    Minimum delivery order size is $50, and the delivery fee is $7.99 (very reasonable). It was easy to add and remove items from my cart.

    My one concern was the delivery availability, having heard stories of people having to wait more than a week to get access to pick-up orders at other stores. This was not an issue, by placing my order Friday morning my first available delivery time was early the next morning (Sat) or any time thereafter, and you chose a 1 hour delivery slot. I chose 3 pm Sat.
    Once my order was submitted, I was also told I had until 7 pm that night to make any changes or additions to the order. I did log in a bit later just to confirm a couple of items.
    Shortly after 2:30 on Sat I received a call from my delivery person, confirming my delivery time and checking that it was still ok, and gave me his ETA.
    David arrived right on time, put the order together in his van, and then brought my groceries up to my front door, rang the bell and stood back. There were no substitutions to my order and all items were available. He was very friendly and told me that if I had any issues with any of the items, I could contact customer service for a refund.
    I received all the items I had ordered and everything was in great condition, nothing crushed or wilted.
    I will definitely use this process again to buy groceries, it's so easy and convenient.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Safest Way to Shop Right Now

    I would highly recommend using this service, especially during the current COVID-19 issues. Ordering online was super easy. They also have lots of Farm Boy products to choose from. Delivery fee is lower than other grocery stores. Order was accurate and the products were very fresh. Delivered in a refrigerated truck and the employee was masked and gloved. Will definitely use again.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Impressed by Sobeys Voila!

    I have never shopped at Sobeys, and it's been many years since I used a Grocery Delivery service. I was impressed by both! It was very easy to set up an account and shop online, the selection was pretty good (though a bit lacking in products that are dairy free), and the prices were comparable to where I normally shop. I was really impressed by the delivery times available. I was able to book a delivery slot for the next day! My order was delivered right on time, they were very professional, and even confirmed that a temperature check had been done on the cold items. The quality of the products was very good. I will definitely use this service again!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Great Service

    Grocery options have been important during this pandemic, so I was excited to try the new Voila by Sobeys. Their website is easy to use, pricing is the same as in store, and the delivery fee was only $7.99. They have great delivery window options, the driver arrived and adhered to social distancing measures and made sure to tell me he had checked the temperature of my cold/frozen goods and they were all ok! The produce was fresh as it comes direct from a distribution centre and there were no substitutions with my order! I would definitely use this service again!

    Flag as Spam
    Member tried this product as part of the Product Review Club®

    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.