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4.4/5
876 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Can you say Voila?!

    Voila is a super easy to use website for ordering groceries. It was easy to find everything I was looking for unless it was sold out. They had great sales to shop and it is all split into proper categories. The cost for shipping on an order is also super reasonable. All groceries came bagged in its category of frozen, cold, or pantry. The delivery person was super friendly and polite. It was a nice change.

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    2.8/5
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    Recommended? Fugheddaboutit!
    July 23, 2020
    Ontario, Canada

    Convenient but expensive

    This was my very first time ordering groceries to my home - I've never done home delivery before. The Voila website was easy to navigate and had a nice selection of products to choose from. I did some research and apparently the fulfillment centre employs robots to pick out your groceries, which then send them to human workers who bag them and ship them out. I really like that there is limited human contact with the groceries I'm ordering, which during the pandemic is reassuring.
    I'm hesitant however to shell out the $7.99 delivery fee - a cost which over time adds up to a huge extra expense for the convenience of avoiding visiting stores. On top of that, Sobeys prices are higher than other similar retailers. It'll save me a lot more money to make a trip to Metro or Loblaw for the same products. So, this service is not for me, but I can see the appeal.

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    4.8/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Fantastic New Delivery Service!

    I received a discount for this service in exchange for my honest opinion. Sign up was easy and the delivery time I wanted was available. It was very easy to add items to shopping cart.
    More selection in the future would be a great idea. I was somewhat disappointed that one or two items were out of stock when I was checking out.
    The delivery was on time and the delivery person was polite and very helpful. He called ahead to notify exactly at what time he was coming.
    Everything was excellent quality. The driver also advised that everything was as ordered and there were no substitutions.

    Many items were well before expiry dates which is wonderful. Everything was fresh and there were no issues at all with any of the products. I will definitely use this service again. It was convenient and efficient. Wonderful service!

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    5.0/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Game-Changing Service

    Voila is an outstanding grocery delivery service that was very easy to use. The site was straightforward and many products that I normally use were available and in stock. There was a fair amount of grocery items that were on special as well. The driver was professional, called before his arrival, explained the contact-less delivery and quality control being used. Groceries arrived on time, packed well and appropriately refrigerated/frozen. I ordered dairy products and fish items that were packaged superbly. Will definitely recommend to anyone and will be using again.

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    4.7/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Fabulous grocery delivery system

    I have never shopped on line for groceries so I was eager to try Voila after hearing the radio ads. From start to finish this service was great. It was easy to use the website and place my order online. There were some good prices and sale items. The delivery process was really easy, just picked an hour delivery window and the day before I was given an accurate (within minutes,) delivery time and a call from the delivery person to say they were just at the door. Social distancing and COVID protocols strictly observed as well. The delivery person was incredible polite, knowledgeable and explained how the products were packed and transported; refrigerator items in green handle bags and pantry items in others to help with unpacking. The temperature of the fridge items were explained and were at a better temp than if I went myself to buy the products and bring them home. I did not order a lot of produce but the ones I did were incredibly fresh and tasty. You do pay a fee for the convenience of delivery but when you factor in your time, convenience, cost to drive or public transit etc. it is a decent charge. Although I haven't tried other stores delivery services, I have heard of not so great experiences (and delivery windows that were 3 weeks away,) from neighbors so... GREAT job Voila! And thanks Chick Advisor for the opportunity and the discount to discover a new way to shop.

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    5.0/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Quick and easy grocery delivery

    I got a $25 off $100 coupon in exchange for this review.

    The delivery cost is $7.99 which I felt was very reasonable. There were plenty of slots available so that was also very convenient. There was a lot of selection online and I found it very easy to shop the site. I could shop the flyer, by aisle, or searching by name. The delivery came on time (my toddler got a kick out of the truck with the avocado on it). The bags with items that need to be refrigerated are marked on the handles which was a really nice feature. Overall I really liked the service and I would definitely use it again!

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    3.7/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Great service to try, especially when in a bind!

    I placed an order with Sobeys Voila service Friday night and spots were available first thing on Sunday morning (I wasn't expecting for availability on Saturday). The site is very easy to navigate through, as well as editing the order (even after placing it... you get almost half a day leeway before delivery). It was neat to search for specific products from FarmBoy too (sadly didn't have their muffuletta spread online). Delivery came 30 minutes once the 1 hour opened up. Really professional driver and left items at door for contactless.

    Unfortunately our strawberries were half mushed and we ended up with wilting romaine that expired same day. HOWEVER, after contacting the Voila team, reimbursement was given (they ask for a pic if you can for future quality handling).

    Would I use this service again? I would have to be in a tight situation to go this route. The delivery fee ($8) as acceptable as it is, I just found the prices were highly marked up, even beyond Sobeys prices. In addition selection of products were limited. I usually shop in person, but the online limited sale items was at least a great bonus :)

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    4.3/5
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    Recommended? You Betcha!
    July 22, 2020
    Ontario, Canada

    Voila by Sobeys

    Thank you ChickAdvisor for selecting me to participate in this opportunity.

    I was happy with delivery and it was on time. The driver was courteous and professional. We received the groceries and we were happy with the delivery. I really loved the convenience and ease of ordering groceries. I would definitely use them again because of the great delivery, service and timely deliver.

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    4.7/5
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    Recommended? You Betcha!
    July 22, 2020
    Ontario, Canada

    Viola By Sobeys & Offer from Product Review Club

    I received a $25.00 eVoucher to try groceries and delivery from Viola By Sobeys. There was a good selection of products online from Viola By Sobeys. There is a weekly sale among the products. The sales are fairly good. I bought and received 2 for 1 on Complements sour cream, half price on Prime raised without antibiotics chicken, etc. I was able to reduce the cost of delivery of $7.99 from the $25.00 eVoucher. Viola By Sobeys offer products from Compliments and Farm Boy. Farm Boy offers a number of selections of organic products from canned goods to Kombacha. Overall, it was good value for my money. The products were in good condition; although I was not able to find certain products I wanted. Carting/checking out my groceries was easy.

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    4.7/5
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    Recommended? You Betcha!
    July 22, 2020
    Canada

    Great shipping for fresh steaks! Shipping too costly though.

    We had a decent sized order, with a mix of items delivered fresh from Voila.

    The driver was courteous and polite, and also, provided pre delivery instructions via text messaging. Love this!!

    As for the products, same as you would get in a full service store, nothing special here. I did like the fact that the 4 rib-eyes that I ordered were each individually shrink wrapped. This is slightly better than getting them on the foam trays often sold in store.

    The promo code obviously is why I did this order, as I can’t stand the fact that I’m getting charged $7.99 for shipping/delivery. Considering I can pickup free online orders with some other places...

    All in all, a good transactions with no errors or problems with my order.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.