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4.4/5
698 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2020
    4.5/5
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    Recommended? You Betcha!
    July 27, 2020
    United States

    Very Convenient

    The use of grocery delivery services have increased during the pandemic, but I had never tried it until now. When I received a discount of $25 for purchases of $100+ from Chickadvisor in exchange of trying out the new delivery service, Viola by Sobeys, I jumped at the chance to try it out on a busy weekend.

    The overall process of buying the groceries was very simple. Once I made an account online, I could see all the items I could buy with a simple click. Items were all categorized and can be filtered and searched, which made shopping very organized and easy. I could easily add or delete an item from my cart if I changed my mind, and I could also easily see the total spend at the top right corner without having to do any math. Booking a delivery slot was also easy, although the availability was a little scarce. There was a little hiccup when trying to enter my address for the delivery, as it kept incorrectly changing my unit number. This was a little frustrating, but there was a box that allowed you to include special delivery instructions, so I was able to note the correct address.

    The actual delivery process was very smooth. I received a call about 15min prior to the actual delivery, where Sobeys checked in with me to let me know they are coming. They also confirmed the special delivery instructions and clarified that it was a contactless delivery during this time. Once they arrived, I saw that all the items were nicely packed in bags and on my porch. I was told all the groceries were temperature checked and any substitutions were explained - which there was none for me.

    Overall, this whole experience was very positive despite the scarce delivery slots and the address issue. It really saved time from having to physically go into the store, find various items, line up and come back home. I would definitely consider it again when I have a packed weekend planned.

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    4.3/5
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    Recommended? Fugheddaboutit!
    July 27, 2020
    Ontario, Canada

    Super convenient

    It's my first time doing a complete grocery list through an online order and it was really convenient to use. Thank you to chickadvisor for the discount code allowing me to try voila. One of the hardest part was that there was still a $7 delivery fee and a minimun spend. I find that I like to get the best prices and this didn't allow for price matching. For covid or anyone on a busy schedule, I would say it's worth a try, but if you like getting deals, it probably not for you.

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    5.0/5
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    Recommended? You Betcha!
    July 27, 2020
    Ontario, Canada

    Voila by Sobeys

    I throughly enjoyed my experience with the mobile and desktop website. It was easy to use and prices were fair, the $7.99 delivery fee was reasonable and the variety and selection of items available was great. The delivery people gave me a phone call before arriving. I placed my order on Saturday afternoon and received my order Sunday morning. The best part of this experience was that Voila by Sobeys once you place your order they give you a window time so you can alter/change your order if needed which was perfect because I had to add one more item. Overall highly recommend!

    Updated On: July 27, 2020

    Also thank you ChickAdvisor and Voila By Sobeys for the $25 voucher coupon and the fantastic experience overall!

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    Member tried this product as part of the Product Review Club®
    2.5/5
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    Recommended? You Betcha!
    July 27, 2020
    Alberta, Canada

    Convenient grocery shopping

    I sampled this program through ChickAdvisor. Since the beginning of COVID-19, I have been trying to avoid grocery stores at all cost. Sobey's Voila service is a great way to get your groceries without having to go to the store. It was easy to use and I was able to get delivery just a couple days later (almost impossible with other grocery delivery services). I was a bit disappointed with vegetarian protein selection (veggie sausages, tofu, etc.), I would have liked more variety. Also, some of the produce went bad after only a couple days.

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    4.5/5
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    Recommended? You Betcha!
    July 26, 2020
    Ontario, Canada

    Very promising new grocery delivery service

    I was chosen by Chickadvisor to review #VoilabySobeys delivery service. This was my first time using the service. I found it very easy to navigate their website and order my groceries.
    The #VoilabySobeys web site is pretty easy to use. Everything is broken down into sections by departments. There is a lot of variety and many different brands and choices.
    Click, click, click and you're done. There were so many delivery windows to choose from and the $8 delivery fee is not too much to get what you need in a hurry. My groceries were delivered in less than 24 hours and I can't say enough about how impressed I and pleased I am.
    The delivery person was very professional and polite. He called me 15 minutes before his arrival, right as my window opened and asked me if I was a first time user and explained that as they are a contactless delivery service he would either knock or ring the doorbell. He was at my door in less than 15 minutes.
    Everything arrived as ordered fresh and in perfect condition with the exception of two items that they didn't have in stock. I received a nice email apologizing and with a $5 coupon to use on a future purchase. Not necessary but nice to receive. I will definitely be using this service again in the future and would encourage anyone to try it out at least once. Thank you @Chickadvisor for giving me this opportunity to try it out and for the discount code.

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    5.0/5
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    Recommended? You Betcha!
    July 26, 2020
    Ontario, Canada

    Excellent Delivery Service

    I received a $25 dollar voucher from #chickadvisor to use towards $100 dollars of grocery delivery service by #VoilabySobeys.

    During COVID it’s been difficult for my parents to get grocery’s so I decided to order for them and have them delivered. I went online on a Tuesday and created my account. There was quite a large selection of delivery dates and times available. Delivery times were within a one hour window, I picked the day and delivery time and proceeded to select the groceries. I requested a Sunday afternoon delivery and was able to change my order up until 7:30pm on the Saturday before which was great and offered flexibility in case there was a change in mind. The items were listed to the invoice and remained the same price even if the item price changed by the delivery date. I was not charged until the actual delivery was made. On Sunday one hour before the scheduled delivery time I received a call from the Voila delivery individual who advised they would be arriving at the delivery time. He inquired if I wanted the groceries dropped of the lobby or the door. I advised it was for my parents and he was happy to deliver to my parents front door and only requested they be home to open the front door for contactless delivery. When he arrived he knocked and my parents opened the door and stepped back and he proceeded to place the groceries inside the front door. He explained the the bags marked with a green stripe were for the fridge/freezer. He was very pleasant and friendly and thanked us for using this new service. His name was Barry and I can’t say enough positive words of his excellent service. At $7.99 delivery fee it was worth the price and I can not wait to use this service for myself and continue to order for my parents. My only feedback is that not all vegetable items and fruits were available but I think it’s because the service is still new and will only improve over time!

    Thanks @chickadvisor and #VoilabySobeys

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    4.5/5
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    Recommended? You Betcha!
    July 26, 2020
    Ontario, Canada

    Excellent Service! Pricey Delivery!

    I was offered a discount on my purchase for my honest review from the ChickAdvisor Product Club. I was impressed with the product selection online and the sales. I have been trying to move my grocery shopping online, so I don't have to go out as much during the week. It's very easy to shop online for the products that you're looking for, you can search using the search bar, or browse the product categories looking for it.

    The only thing that I had any problems with was the cost of delivery, at $7.99. This was after I had put $100 of items into my cart for purchase. You're able to select a delivery window, and about 10 minutes before the delivery person gets there, he will give you a call to know he's going to show up, so that you're ready.

    The delivery person that delivered my groceries was very polite and helpful. The delivery was also contactless and the delivery person was wearing all necessary PPE.

    The items that I ordered were very fresh (cheese and bread) and had long expiry dates on them for the dairy items. I will def use this service again, even with the expensive delivery!

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    4.7/5
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    Recommended? You Betcha!
    July 26, 2020
    New Brunswick, Canada

    Incredible First Experience

    I normally prefer to shop in person vs. online and/or grocery delivery as I am really picky about selecting my produce and the added anxiety of potentially having someone else who don't have the same standards picking it for me. I am a normal shopper of Sobeys and get all my groceries there on a regular basis as they have hands down the best quality produce out of all other grocers. Hence, when I received an offer from Chickadvisor on their new Voila grocery delivery service, I decided to try it out, hoping that the same high standards would apply in this new service.

    Not only did Voila meet my expectations, the extra level of service blew me away. The online shopping experience was incredibly simple and user friendly. I especially liked how it would tell you before checking out whether an item was out of stock, as I do not like substitutes and only like to get what I choose. The whole shopping online experience was very inviting and another added perk is that Farm Boy products are also included in the catalogue! Double plus :)

    In selecting a delivery window, I selected between 12-1pm and the driver gave me a call at 11:50am on the day of delivery letting me know he was closeby and the delivery was made at 11:58am, two minutes early but otherwise, impeccable timing.

    All my groceries were well packed and cold products stayed within the safe and right temperature zone. The best part was the driver and associate who made the delivery. He was courteous and incredibly polite, I wish I could have caught his name as he made the whole experience that much more pleasant.

    All in all, I really enjoyed Voila and will definitely order again. Understanding that the service is still new, I hope that as it gets more mature, they can add more selection to their warehouse stock, that is my only suggestion!

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    5.0/5
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    Recommended? You Betcha!
    July 26, 2020
    Ontario, Canada

    Excellent service! Definitely recommend

    Voilà by Sobeys surely impressed. I received the items cold which is a great indication that the keep the products well right up until they are delivered. Very impressive! I got a phone call when they were on their way and another once everything was left on the porch. The 1 hour windows are an excellent way of knowing exactly when your groceries will arrive. I made a mistake ordering bananas because the other service I use has me enter them individually. I didn't notice the mistake and ended up with 8 bunches of bananas. So just double check numbers. And maybe since this service in New, I did not get a window of choice right away but this is something I am sure will be ironed out since everything else went exceptionally well! Will be using this service again!

    Updated On: July 26, 2020

    **I received a discount through #chickadvisor

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    5.0/5
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    Recommended? You Betcha!
    July 26, 2020
    Ontario, Canada

    Loved shopping

    Happy Saturday!
    This is my first Grocery Shopping from @voilabysobeys ! This shopping was done as a part of collaboration for review purpose and I must say I am very lucky to get this opportunity just before the weekend ! I received all my items on Friday and I ordered all that I wanted to have during the weekend and Of course the rest of the week !
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    Now let’s talk about my experience!
    First of all I ordered on Thursday & everything arrived at my door the next afternoon ! I had the opportunity to choose the time slot for delivery which is so convenient and they arrived exactly at the given time ! I loved that the delivery man called me 20 min before his arrival to make sure if I was available at home. The delivery person was very friendly and handed me everything at my door with care which was cool.

    In the website I found some unique items and all the products arrived carefully packed! They have indicator in the bags for those items that I need to refrigerate immediately which made my grocery organization so much easier !

    If you are not much worried about budget friendly shopping but looking for fresh , nicely packed unique items you definitely need to check this store !

    I have filmed a video of my whole experience in this shopping which will be up soon in my vlog channel!

    I am so happy to find this shop & I recommend everyone to check the store !

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.