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4.4/5
876 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    1.8/5
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    Recommended? Fugheddaboutit!
    July 31, 2020
    Ontario, Canada

    Too many hassles in ordering

    I live near a Sobeys store and I end up shopping from there at least once a week. I was excited to see an option to try out online delivery using a discount coupon. However, I was rather disappointed with the entire process. First, the options for items is very limited online versus offline. I couldn't find a lot of products I was looking for (note that I am able to find these at the store). Second, the delivery charges were quite high. Third, I was not able to use the code. I decided to not go ahead with the order.
    While I shall continue to shop from Sobeys physically, I am not sure I'd try the online delivery again.

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    4.5/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Groceries delivered to my door!

    This was my first time using Voilà Grocery delivery by Sobey’s #VoilabySobeys however I’ve shopped in store before.
    I found that they have an app as well as their website to shop from. Although I’ve gotten used to shopping online with a competitor I found their app and website very user friendly.
    Unlike a competitor they will tell you right away if an item is not available for the time slot you’ve chosen. This gives you the chance to choose your own alternative rather than have something you don’t want substituted. And I also had a chance to edit my order prior to delivery as a couple of items did become available in the meantime. I was very pleased with the quality of my meat and produce. The prices weren’t inflated because it’s a delivery service and the delivery charge seems reasonable. The delivery people were polite and on time and brought my groceries right to my apartment door. Also pleased they were wearing masks properly. I got a discount on this first time service through #chickadvisor but $7.99 is an acceptable delivery charge considering I don’t have to leave my home. The only thing they didn’t do is put the groceries in the fridge! Very happy with this service. Will recommend and use again!

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    4.0/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Voilà is the perfect name!

    I’ve been hearing the radio ads for #VoilàBySobeys so I was delighted to learn I could test them out.
    The website was awesome, my desired timeslot was available and easy to find. The items were sorted by aisles and searchable as well. The regular prices were a little high but the sales were great. I usually prefer to shop for groceries in person since I’m quite picky with my produce and meats, but everything I received was perfect.
    I really appreciated the courtesy phone call before delivery, especially since my house can be hard to find. The delivery person was very friendly and showed me which bags needed to be refrigerated.
    I have already recommended Voilà to my friends in the area and I’ll use them again!
    Note: I received and used a $25 coupon in exchange for my honest review.

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    4.0/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    express service

    The website was easy to navigate. I like how you are still given the time to modify your order for changes. There are a lot of time slots available to book the delivery. They were on time and all the products are complete and well packed. The produce were all fresh - I was worried that it will be bruised. The frozen goods are all kept frozen, so great job Voila! Overall, the Voila service is great, I didn't mind the $7.99 delivery fee. However, Sobeys is a little more expensive than most grocery stores.

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    4.2/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Feeling Lazy Today?

    Git your hands full and couldn't get out for groceries? Never fret, #VoilaBySobeys is here!
    Their website is easy to navigate and they have a wide variery of choices to choose from. The check out was also smooth and fast.
    Also, I was amazed of how fast their service is. I ordered my groceries to be delivered at 7am, and 7am they came. Love it!
    The only downside of online grocery shopping, in general is that they don't honour coupons and sale items are not much, so you get to pay most of the items full priced. Either way, I had a great experience.
    Thank you ChickAdvisor & Voila.ca for the e-voucher. ❤❤

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    4.3/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    One of the better Delivery Services

    I tried the Voila by Sobeys delivery service today. Before I begin this review, I would like to say since Covid started, I have bought all my groceries through online services, ranging from Amazon to shopper services like Instacart, and respective grocery stores deliveries as well. Voila is the 7th major delivery service I tried in the past 4 months.

    It was a decent service comparably, the app was easy to navigate, items separated by aisles and easily searchable. Discount items were likewise easily browsable and would appear at the top if available. The idea that it lists how much you saved from buying their sale items at the end of the receipt gives you a good feeling too.

    One thing I noticed though is that it does not have a substitution option. At moment of check out (or choosing time slot), it told me directly if something was out of stock (despite listed available while browsing), and asked me to change my basket instead. I liked this, since buying with substitution options sometimes give me the sense of not knowing what I'm getting until it is delivered, and not always what I wanted either.

    The delivery price was one of the cheapest I've come across as well, a flat rate amount, cheaper than Walmart, no extra fees and charges. The delivery person contact you by phone before they arrive, and is easily contactable if anything goes wrong during the delivery, which is good too since my house was not the easiest to find.

    Of all those good things, there is major downside: that being Voila prices are on the pricier end of grocery shopping. Sale items were fine, but anything ay normal price would likely cost more than the same item at places like Walmart or No Frills. But perhaps due to this, I find they have more stock available, and things which get substituted or refunded from those stores are still available here.

    As a note: I received a coupon by Voila! in exchange for an honest review. This coupon facilitated me to try Voila, but in no way influences the content of my review.

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Amazing Service!

    I received from chickadvisor $25 towards my voila order. This was my first time using voila and I loved it. Since covid i have turned to getting my groceries delivered. This is the best service I have used so far. Whatever I ordered cam as expected, nothing out of stock. It came right when scheduled, and I even got a call 10 min before they delivered. All the groceries were nice and fresh. They have different bags for the items that need to go in the fridge which made it really easy to put away. I would give this service a 10/10. Would definitely recommend it and I will be using it again!

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    4.3/5
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    Recommended? You Betcha!
    July 30, 2020
    Canada

    Great Grocery Delivery Experience

    Loved using the new grocery delivery! After receiving an incentive to try it out, I gave it a shot. Produce was all super fresh, lots of items on sale and everything bagged neatly in recyclable bags that Sobeys will pick up at my next delivery! The delivery person called to let me know she was on the way, and then called again to let me know my bags were at my front door (no contact necessary), and reminded me I had stuff for the freezer 🤣 The only disappointing aspect is the website information. Our family is affected by food allergies, and reading labels is very important. Not all items have an Ingredient list, and the images shown are not of the ingredients list on the actual package. There were some items I purchased because the ingredients appeared safe, however once delivered, the package clearly showed that some items were unsafe for our family. A massive improvement would be to include an actual image of the package labelling.
    Overall, great experience, and I will definitely be trying it again!

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Canada

    Groceries delivered to your door! Definitely worth it!

    This week was my first time trying a grocery delivery service! It was everything that I thought it would be! My groceries were kept fresh, and cold - even in the humid weather! The small charge for delivery is really worth it!!!!! Thank you Chick Advisor for the voucher - brilliant!!

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    5.0/5
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    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Very efficient!

    This is the first time I ever used a grocery delivery service. Honestly, I was a little hesitant about it because I had never done it before. Then I received a discount coupon from Voila and Chick Advisor and I thought “let’s give this a try” 😊
    The website was very easy to navigate and there were a lot of sales. I had a bunch of delivery times to choose from which was great! My delivery driver called me to let me know that he was on the way and was very cute out and pleasant when he arrived. He was wearing gloves and a mask and explained that everything was packed with care.
    I will definitely be using Voila for my groceries again!!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.