Grocery delivery done right!

Although I find Sobeys to be on the higher end price wise, I've been trying grocery delivery services for awhile now, & I will say #VoilabySobeys! has really thought it out!
The online shop was easy; what I loved was if they didn't have an item, it was an instant alert, so you could choose your own substitution immediately.
The delivery window is one hour, they were on time, friendly & courteous!
Full disclosure: All opinions are my own, & I did receive a discount as part of a Product Review Club offer.

Great online shopping

The voila website was easy to navigate and to set up my profile. Groceries that weren't avaliable were shown as not available, making it easy to choose an alternate . It was easy to order, set up a delivery time and check out.
15 min before delivery,I received a call confirming their arrival. Two ladies arrived in the refrigerated truck and all my groceries were delivered to the front door (contactless) I was asked to check to ensure all the products were there and not damaged in transport.. All items were in perfect condition (including Tortilla chips which always seem to be crushed when I get mine home) The delivery person acknowledged my order was accurate and that I was happy with the order contents (all frozen stuff was frozen and refrigerated stuff was chilled!!!) She also explained that if I return all the bags at my next order, they can be recycled and a credit applied per bag...great plus.
I'm really happy with the great service!

Sobey’s Makes a Lasting Impression

The website for Voila by Sobey’s was easy to navigate and to find the items I was looking for. There were some great sales I took advantage of and they have the Compliments store brand that offers competitive pricing. I spent about 110$ on my order and everything I ordered was delivered. No substitutions, nothing missing. The delivery driver called 10 mins prior to his arrival and again when he was in front of my building. They want to make sure you are home to receive your groceries, which is nice. The driver asked if I had used the service before and took the time to explain how to contact customer service if there were any issues, or he could help me on the spot if I had any issues. He also explained they do a temperature check of the cold and frozen items to ensure they follow health Canada guidelines for food storage. The groceries were well bagged and categorized by refrigerated/frozen and pantry items. The driver explained green handled bags have my cold products. The customer service is excellent and I feel like using the service directly attached to the store itself has the advantage of being more personal. It seems that delivery drivers are a key part of the team in building the relationship with the customer. I think it’s a very good effort on Sobey’s part as they are now entering this ever growing market of grocery delivery services.

Voila Sobeys review

I received a discount as part of a product review club.
I was happy to see Sobeys also offering grocery delivery- like their other counterparts. I was afraid it would be much more costly than their regular store prices, but it was not. In fact, i even got some great deals!

Ordering was an ease, found it very user friendly and was able to find everything I was looking for.

The best part? They dis not substitute anything from my order!

The delivery was a pleasant experience. Driver was on time and friendly.

Would recommend and use this service again.

Convenient way to get groceries

I just received my Voila by Sobeys groceries. The service was convenient - especially being a mom during a pandemic. The driver called me 10 minutes before she arrived to make sure I was home and if there were any special delivery instructions, which was nice. I had a bit of an issue on the website using the voucher codes I had been given but eventually they worked after contacting customer support a few times. Everyone was very friendly. The website was easy to use and there were lots of slots for delivery. Prices are comparable to in store. Some of the items I wanted were sold out. The products were fresh and the driver asked if I wanted to check them for quality. They were bagged nicely. I would use this service again in the future and recommend it to others.

Loved it

I was a bit skeptical on grocery delivery services (especially when it comes to produce) but I tried it out and didn't regret it.
Voila made it easy and convenient for me to pick out my groceries and choose a time to have them delivered. They showed up within the specified window and everything was there and in good condition. The delivery person called me twice to keep me updated.
I would order from them again. I even managed to find several things on sale.

Wow amazing

This was a great experience. It was nice I could order from Sobeys and Farm Boy. There was a great selection of gluten free items. The only disappointment was there was no fresh Halal meat only processed. You could get most flyer sales from Sobeys and Farm Boy. There was also flash sale items on the website
The driver arrived on time even called ahead and said I will be there in 15 minutes. He was very friendly and explained everything. Including that the bags with the green handles means they are for fridge or freezer (this is a great idea). He checked the eggs to make sure none where broken. He explained that Sobeys will take there bags and any grocery bag and recycle them
It was a fantastic experience and will be ordering again

Right on time!

My groceries delivered. Voilà, just like that!
Pre-ordered my groceries from @Voila.ca and they were delievered this morning right on time!
Using the site is pretty easy to navigate through. They also have options to order from Farm Boy, Chalo! FreshCo, Compliments, and Well.ca. There's always a variety of sales and produce is picked fresh just for you!
This service is perfect for a busy mommy like me, who has so many errands to complete everyday! It's one thing done off the list with no effort at all. I love the fact that they have an international section so I can find some of my Caribbean brands that I usually purchase.
You get to select a time slot to expect your order to be delivered. Once you're all ready to check your cart out, just add your preferred payment method. There's a standard $7.99 delivery fee which is absolutely reasonable for the convenience!
Thanks to @ChickAdvisor for hooking me up with a discount code!
#VoilabySobeys

Great delivery service!

Since the beginning of COVID-19, I got more into grocery delivery. Why I didn't do this sooner is beyond me. I can order groceries and stay home in my PJs! Sobeys just introduced Voila and I received a discount code to try it out thanks to ChickAdvisor.

Sobeys website was easy to use, and I found everything I needed quickly. I will say that Sobeys in general is more expensive than some grocery stores, and the $7.99 delivery fee just adds to the prices. However - you get what you pay for. My produce was top notch and the delivery driver was super polite and followed all PPE protocol. If I'm in a pinch for groceries, I would order again - otherwise, I might order through somewhere else to save money.

Great service but a bit pricey

I tried out Voila by Sobey's for the first time as I received an incentive to try from Chick Advisor. Placing my order was easy and there were many timeslots to choose from for delivery. The ordering process went smoothly and my delivery person phoned to see if I'd like it earlier than scheduled which did work for my schedule. The delivery person was very polite and even took the time to tell me about the process of getting my groceries to me. I was very impressed to learn that they temperature check all the food before delivering to ensure safety! Everything I ordered arrived with no substitutions. My only complaint is the cost of the food. Sobey's tends to be on the pricier side, so it isn't as cost effective as some other similar services, but the fact that they have so many open delivery slots would compel me to use this service again if I needed something ASAP.