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4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Love this delivery

    I was so happy to try out this delivery especially during a pandemic, I like that you can get farmboy options as well, they have lots of snacks on the low

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    3.0/5
    Value / Valeur

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    Recommended? Fugheddaboutit!
    August 13, 2020
    Ontario, Canada

    Voila by Sobeys

    Although the service is good I found the delivery fee to be high for me especially when there are so many other online options available to me. sobeys pricing tends to be higher too so this is an expensive Overall program.

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    4.7/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Effortless Grocery shopping

    I received a discount from Chick Advisor for Viola by Sobeys.
    Shopping on Voila was effortless & seamless. I like having a time slot & the call prior to delivery. Produce selected was just as if I picked them myself & items were packaged with care.
    This experience was impactful & saved me a lot of time. I will be purchasing regularly from Viola & I’ve already recommended Viola to my family & friends. I highly recommend trying Viola you’ll love it.

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    4.8/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Best home delivery

    This home delivery is amazing...even though it costs $7.99. The Sobeys website was great in that you could see what was out of stock, they had great variety and there was no ask for substitutions. The driver was super nice, answered my 5milon questions and he told me that all their trucks were refrigerated. Cold stuff stays cold...i like that. I will totally use this service again. My only complaint...my bananas were really green.

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    4.8/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Seamless Service!!!

    This is a new service offered by Sobey's and I'm seriously impressed. We placed our order late Sunday evening and were able to select a time slot on Tuesday. We choose one in the afternoon, but the entire day was available, starting at 6am!

    They had most things we were looking for, although a few items weren't available. They did note on their site that due to Covid-19, this may happen. I've experienced this in every supermarket lately, so I didn't hold it against them.

    On the day of our delivery, our delivery driver called me 30 minutes ahead of time to make sure our time slot was still okay. He showed up right on time with his partner & brought the groceries right into my condo lobby. He explained that bags with green handles indicate they should go into the fridge or freezer, so I knew to unload them first and not leave them! Great tip. He told me that they perform a temperature check before leaving the warehouse, and all of our chilled items were still cold or frozen!

    They loaded the bags onto the cart for me, since my condo isn't allowing deliveries up to our doors at the moment. Normally, they would bring it right to my unit.

    The produce was good quality & everything was correct according to my order. I was really impressed with the friendly service and will definitely be using this again when I'm rushed for time or need a large grocery haul!

    Updated On: August 13, 2020

    This is a new service offered by Sobey's and I'm seriously impressed. We placed our order late Sunday evening and were able to select a time slot on Tuesday. We choose one in the afternoon, but the entire day was available, starting at 6am!

    They had most things we were looking for, although a few items weren't available. They did note on their site that due to Covid-19, this may happen. I've experienced this in every supermarket lately, so I didn't hold it against them.

    On the day of our delivery, our delivery driver called me 30 minutes ahead of time to make sure our time slot was still okay. He showed up right on time with his partner & brought the groceries right into my condo lobby. He explained that bags with green handles indicate they should go into the fridge or freezer, so I knew to unload them first and not leave them! Great tip. He told me that they perform a temperature check before leaving the warehouse, and all of our chilled items were still cold or frozen!

    They loaded the bags onto the cart for me, since my condo isn't allowing deliveries up to our doors at the moment. Normally, they would bring it right to my unit.

    The produce was good quality & everything was correct according to my order. I was really impressed with the friendly service and will definitely be using this again when I'm rushed for time or need a large grocery haul!

    I received $25 off my $100 order in exchange for providing a review.

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    3.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Convenient service

    I normally don't do my groceries at Sobeys because it's expensive than other stores. Because I used the Voila delivery service there was some cost benefit to it. For $100 I saved $25. The service itself was convenient and on time. During this unprecedented time it was safe to get the groceries to our door.

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    1.0/5
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    Recommended? Fugheddaboutit!
    August 13, 2020
    Ontario, Canada

    Could not use it

    I could not use the service provided because when I wrote my address, several items were not available for delivery. For that reason, I did not use the service.

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    5.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Fantastic service

    I was offered a $25 voucher from Chick Advisor to try Sobey's new home delivery service Voila. I loved it so much I used the service again a week or so later. The shopping is a breeze with pictures of each item. Just click and it's added to your list. What's even better is the fact that there are lots of items on sale! Delivery can be as soon as next day with options to edit your list right up until the night before. Lots of one hour time slots to choose from for convenience. They usually arrived within 10 minutes of my time frame and called me when they were 5 minutes away from my house. The delivery people on both occasions were super friendly and even temperature checked my goods before bringing them to my door. They asked me to check if my bread was fresh enough to my standards which it was. The groceries were brought right to my front door step with contactless delivery. All the produce was perfect, frozen goods still frozen and bakery items fresh. I have recommended this service to friends and family. I would definitely continue using.

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    5.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Great service!

    I received a discount as part of a Product Review Club offer, however my opinion is my own.

    The website is great and user friendly. I love that there's a separate tab for SALE items as I often like to find deals. What's also great is that delivery can be scheduled for the next day and that's been very difficult to find with other online grocery options (even for curbside pickup). As it was my first order, the delivery men stopped by my front door and made sure to explain to me that refrigerated items are placed in plastic bags that have green handles. That was a nice touch! I love that all items come from a warehouse and not independent stores. My produce was fresh and of great quality, even strawberries. I always have a tough time finding fresh, nice looking strawberries and was nervous to order online but was pleasantly surprised. I'd like to see more variety with certain items (e.g. tomatoes) and perhaps deals with shipping (i.e. reduced shipping rate if one orders a certain amount), otherwise impressed!

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    5.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Great service very friendly and really fast

    I loved the service I would use it again very friendly and helpful staff and loved that they call you to tell you your order is ready . They left it where I asked them to the products very fresh the bags are so cute . Fast customer service

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.