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4.4/5
696 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? Fugheddaboutit!
    August 13, 2020
    Ontario, Canada

    Never ever again!

    Products are overpriced. Organic choices are limited. I'd never make a purchase if I wouldn't have a voucher. Recommend for billionaires who don't care about prices at all.

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    5.0/5
    Value / Valeur

    Quality / Qualité

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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Truly white glove service!

    Amazing customer care - from calling their help team to delivery. I really appreciate their thorough check of my items before they delivery so I can be confident it’s fresh and temperature controlled. The SKUs are being added daily so there is good assortment of product at this early stage. My only request is to add brand as a search filter.

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    4.0/5
    Value / Valeur

    Quality / Qualité

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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Great service

    I thought for value, voila was better than comparable services. Flat rate shipping and direct from warehouse made it more appealing. I had some issues with product availability and pricing wasn't as good as where I normally shop but I would order again.
    Delivery was awesome. They showed up on time and called ahead to say they were almost here.

    Updated On: August 13, 2020

    I did have an issue with one item but one email to customer service and I was refunded without issue.

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    4.2/5
    Value / Valeur

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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Excellent customer service - quality products!

    I placed a grocery order with Voila by Sobeys just before the August Civic holiday. The website was easy to use, there were lots of sale items available for products that I use, the selection was great and the prices were comparable to shopping in person.

    I placed my order then went back to edit it before the shopping window closed and it was very easy to do. I received an email confirming my order and delivery time...so far, so good.

    Delivery day - I received a pleasant phone call from the delivery driver advising they were 10 minutes away. I told them I would meet them outside my condo building. They were right on time.

    The driver and his assistant were very friendly. They gave me a little tour of their delivery truck (all while social distancing!) explaining the chiller, freezer, and regular grocery areas on the truck and that they check all refrigerated and frozen foods with a thermometer gauge to ensure everything is still good, before handing over to the customer. All my groceries were accounted for and in good condition.

    I attempted to tip the delivery driver and they advised they do not accept tips but a positive review on the Voila website would be very welcome.

    Overall, it was a great experience. I would definitely use this service again.

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    2.3/5
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    Recommended? You Betcha!
    August 13, 2020
    Canada

    Didn't come on time

    Groceries were delivered late and not in great condition (some vegetables beyond bruised or about to go bad, etc). Some of the meat was also off and we had to throw it out

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    5.0/5
    Value / Valeur

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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Love this delivery

    I was so happy to try out this delivery especially during a pandemic, I like that you can get farmboy options as well, they have lots of snacks on the low

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    3.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    August 13, 2020
    Ontario, Canada

    Voila by Sobeys

    Although the service is good I found the delivery fee to be high for me especially when there are so many other online options available to me. sobeys pricing tends to be higher too so this is an expensive Overall program.

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    4.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Effortless Grocery shopping

    I received a discount from Chick Advisor for Viola by Sobeys.
    Shopping on Voila was effortless & seamless. I like having a time slot & the call prior to delivery. Produce selected was just as if I picked them myself & items were packaged with care.
    This experience was impactful & saved me a lot of time. I will be purchasing regularly from Viola & I’ve already recommended Viola to my family & friends. I highly recommend trying Viola you’ll love it.

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    4.8/5
    Value / Valeur

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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Best home delivery

    This home delivery is amazing...even though it costs $7.99. The Sobeys website was great in that you could see what was out of stock, they had great variety and there was no ask for substitutions. The driver was super nice, answered my 5milon questions and he told me that all their trucks were refrigerated. Cold stuff stays cold...i like that. I will totally use this service again. My only complaint...my bananas were really green.

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    4.8/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Seamless Service!!!

    This is a new service offered by Sobey's and I'm seriously impressed. We placed our order late Sunday evening and were able to select a time slot on Tuesday. We choose one in the afternoon, but the entire day was available, starting at 6am!

    They had most things we were looking for, although a few items weren't available. They did note on their site that due to Covid-19, this may happen. I've experienced this in every supermarket lately, so I didn't hold it against them.

    On the day of our delivery, our delivery driver called me 30 minutes ahead of time to make sure our time slot was still okay. He showed up right on time with his partner & brought the groceries right into my condo lobby. He explained that bags with green handles indicate they should go into the fridge or freezer, so I knew to unload them first and not leave them! Great tip. He told me that they perform a temperature check before leaving the warehouse, and all of our chilled items were still cold or frozen!

    They loaded the bags onto the cart for me, since my condo isn't allowing deliveries up to our doors at the moment. Normally, they would bring it right to my unit.

    The produce was good quality & everything was correct according to my order. I was really impressed with the friendly service and will definitely be using this again when I'm rushed for time or need a large grocery haul!

    Updated On: August 13, 2020

    This is a new service offered by Sobey's and I'm seriously impressed. We placed our order late Sunday evening and were able to select a time slot on Tuesday. We choose one in the afternoon, but the entire day was available, starting at 6am!

    They had most things we were looking for, although a few items weren't available. They did note on their site that due to Covid-19, this may happen. I've experienced this in every supermarket lately, so I didn't hold it against them.

    On the day of our delivery, our delivery driver called me 30 minutes ahead of time to make sure our time slot was still okay. He showed up right on time with his partner & brought the groceries right into my condo lobby. He explained that bags with green handles indicate they should go into the fridge or freezer, so I knew to unload them first and not leave them! Great tip. He told me that they perform a temperature check before leaving the warehouse, and all of our chilled items were still cold or frozen!

    They loaded the bags onto the cart for me, since my condo isn't allowing deliveries up to our doors at the moment. Normally, they would bring it right to my unit.

    The produce was good quality & everything was correct according to my order. I was really impressed with the friendly service and will definitely be using this again when I'm rushed for time or need a large grocery haul!

    I received $25 off my $100 order in exchange for providing a review.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.