Online groceries you can count on

I received a discount for my honest opinion about Sobeys Voila online grocery ordering.

I found the website super easy to navigate and a couple of items were out of stock, but it let me know right away so I could adjust my order AS I was ordering it. Very convenient.

Time slots were within 24hrs, which made my "last minute" order much easier to place since I was leaving town two days later.

The team member that came for the delivery was early and gave me the opportunity to have it early or wait until my chosen 1 hour time slot. Jalen was super courteous and friendly. I couldn't have asked for a nicer person to deliver my groceries!

Heck ya I would recommend this service to other people and already have!

Impressed with the delivery times

The experience on the site is super easy and I like the navigation of it all. You can search up items easily and even breaks the categories down very well. I was really impressed with the delivery windows and I think this is what sets it a part from other grocery delivery services. I ordered later last night and I was able to get my groceries delivered this morning at 8:30am! I am super impressed with that. The driver was very friendly too. I like how there were Farm Boy items as well. The produce seems very fresh and my freezer-kept item was perfectly frozen. I do think they need more availability of items online though as some things I wanted to order like spinach and zucchini were out of stock. Pricing of items are higher too but I do really like how convenient this was to have my groceries delivered to me!

Awesome choice for busy people

I never tried a grocery delivery service before thinking that the quality of fresh produce chosen wouldn't be better than what I could pick but I was pleasantly surprised to see otherwise. All my fruits and veggies were fresh with no blemishes. The sign up and ordering process were very easy. I chose my delivery time but after a few hours had to change my slot due to work and was easily able to do so within the time window. The delivery was seamless as well. The delivery man actually called me 10 mins before his arrival which I thought was great and gave me time to sort things out. When I greeted the delivery man he even offered to bring my groceries to my kitchen which I found really thoughtful. I liked the convenience of buying my groceries at work and then coming home to start dinner right away. I really liked this service and will probably use it again.

Surprising fast grocery home delivery service by Voila!

As part of the Product Review Club, I was selected by Voila by Sobeys to try their recently-launched grocery delivery service.

The Voila by Sobeys website is easy to navigate and register on. The grocery products were easy to search and the images of the products were clear and helpful. There is a clearly marked ‘on sale’ section. Some items were not available - out-of stock, I assume - but this was clearly communicated on the site.

Most items were comparable in pricing to other grocery delivery services. The delivery fee is $7.99 and there are no other, hidden fees.

I placed my grocery order on a Friday and received my order exactly when I wanted - in the time frame that I chose. I received a telephone call from the delivery service stating an arrival in fifteen minutes from the telephone call. All items were received as ordered and were carefully bagged and delivered in a safe, convenient and friendly manner by the delivery person.

I would recommend the service. I would like to see a reduction in the delivery fee to be competitive with other, similar services.

Place your order and Voilà, it'll be at your doorstep.

As a part of a campaign, I received a discount to try Voilà by Sobeys. Voilà is a grocery delivery service which delivers directly from the warehouse to your house. So no store inbetween or going to the store to pick up the order. The website is very easy to navigate, various departments are well organized and setting up an account is simple. Once you've filled your cart, you pick the date and time window ( a 1hour window) you would like, fill in payment details and place the order. Confirmation email with all details is sent to the email address on the account immediately. There is a fee of 7.99 to avail this service, which personally I think is too much and this would not be something that I would use regularly. i picked the time window of 4-5 pm. I received another email in the early afternoon confirming my order being picked and no out of stock items. I received a call around 3:30 to ensure I was expecting an order and letting me know that it would be delivered soon. I didn't expect the ladies would show up at 4pm but they did. They parked and called again to make sure they were off loading the groceries as per my preference. They were really lovely and polite,were professional and following the social distancing recommendations and wearing masks and gloves too. Once all bags were off loaded,one of them took the time to explain the whole process to make sure I was aware of everything before I ordered again. That was very sweet of her to do. The truck was well equipped and all my groceries were delivered in great condition and temperature controlled. I was surprised at how well the groceries were packed in bags and the condition of each product was great. I would totally recommend this to anyone and everyone. The service was great and the two ladies were wonderful. The only deterrent would be the fee for me,but other than that....I would use it again.

I enjoyed this experience

I received a coupon to try out this service and I enjoyed it over all. I think the products offered are of great quality but are higher priced than my usual groceries, I would probably use this service again in the future if I need a delivery service, but will stick with my normal grocery shopping for now.

great service would use again

since Covid-19 started in March i have not been to any grocery stores and have been like many others in trying out all these new grocery services being offered by many different companies (PC Express, Instacart, CornerShop, etc). i had not heard of voila by sobeys and am not a regular shopper at sobeys since there arent any in my vicinity so thought this would be a great opportunity to try. i was overall very impressed by the quality of all the products selected. there were no substitutions as everything i ordered was available (big surprise) and the dropoff and followup during the process were great. they called to let me know they were close and waited for me to check my groceries before they left. also they come with a big sobeys truck rather than other companies where the deliveries are done by random people in their own vehicles. the delivery was $7.99 and no service fees. this is reasonable enough considering they are saving me time and gas. other companies charge more for this. best part was all the produce was fresh and well selected, i have recieved some pretty bad produce from other companies. will def try again.

Excellent service

I was so happy I was given a discount code to provide honest review on Voila by Sobeys. Sobeys provides many choices and high quality products that cannot be found anywhere else; I was especially glad to find high quality butters that I could never find, which fortunately were on sale at that time!
The delivery was right on time, I scheduled 5-6pm, and the delivery man came at exactly 5pm. He was very nice and explained that he did temperature check on the food. The products were also neatly categorized in different bags. They were not thrifty on the bags, which can be returned to Sobeys to recycle. He also was careful with the eggs, and gave me the bag separately. It was the best grocery delivery service I've ever experienced so far.
Although the service was high quality, the price of the products was quite standard, it was no more expensive than other supermarkets. I would definitely recommend Voila to everyone.

OK - good for those who value convenience over cost

This was my first time ordering groceries online. I have a few friends/family who have done it before, some regularly. Overall the process was easy and it would be especially great for those in mandated quarantine, needing heavy items without having a vehicle, or those returning from travel or cottaging who need groceries but maybe don’t have time to go to the store.

A few negative things to note:
- the delivery fee is quite high ($7.99), I believe others charge closer to the $5 mark
- they’re going to charge for bags and are quite liberal with their bag use. I was told they aren’t charging for bags currently but will in the future. The delivery driver said that users should get a credit back for any bags returned, but you can’t return bags if your groceries are being picked up by your building concierge. I also felt like their bag usage was all over the place. Some bags were full while many others had only one small item in them.
- pricing is high and not consistent with regular store offers. It’s best to treat the online/delivery store as a completely separate entity as the pricing is completely different (usually higher) than going in store and offers will differ between them.
- selection is limited. Unlike other services that offer the same items in store and online, I found this service had some items with a ton of selection (ie kombucha) and others with very little choice.

I’m unlikely to use this service again, mainly because of my concerns with the pricing. That’s not to say it isn’t a good service that could be very valuable to some, it’s just not valuable to me from a budget and selection perspective. I would recommend this service to anyone who values convenience over budget/selection.

Pleasantly Surprised

I was selected by #VoilabySobeys to be one of their advocates on their newly launched grocery delivery service. I thought this was great as I have been experiencing difficulties with my normal online grocery service.

The website is easy to register and view all different products - they have products from not only Sobey’s but Farm Boy and another store I didn’t recognize (sorry) and a clearly marked ‘sales’ section. There seemed to be quite a bit of produce out of stock but it told you upfront, which was although disappointing, at least you didn’t order something that wouldn’t arrive - other online grocery stores, you don’t know this until they deliver and you have products missing.

Some products were comparable in pricing, some I thought were high but some were lower. You have to know your pricing. Their delivery fee is $7.99 and no hidden fees.

I placed my order on a Friday and received my delivery the next day and received it within the timeframe I chose....wow. Plus I received everything I ordered!

I’m lactose intolerant and unfortunately the cheese section wasn’t great but that’s not a huge issue. I got what I needed in my timeline and everything was fresh and the biggest green onions I have ever seen - very pleasantly surprised!