This service is amazing

Wow. I LOVED my experience with this service. The online order form was incredibly easy to use, and everything that I wanted was in stock. There were plenty of options for delivery windows, so I had no trouble picking one that suited my schedule. The fruits and vegetables that I ordered were all very fresh - I think they did a better job than I usually do when I go to the store! I loved that I was able to try out a few Farm Boy products, which are not yet available in a store in my area. The delivery person was SUPER friendly and arrived right on time. The delivery fee is higher than the typical "Click and Collect" fee at other stores, but once in a while I can see it being worth the convenience. Overall, I am so happy with this and will likely use Voila again in the future.

Easy to order, great service

Placing my order online was very easy. You just pick a time slot for delivery and start filling up your cart. There was a lot of selection, however, there weren’t a lot of fresh fruit and vegetable options. I don’t know if that had to do with my location or not. The checkout process was easy and smooth and I got an email confirmation right away. The day of my delivery I received a call from the driver letting me know that he was on his way. The driver was very courteous and polite. He was wearing a mask the entire time and left the items on my porch. He stepped back when I opened the door and greeted me. I really appreciate the safety precautions that were taken while delivering my items. The entire order was complete. The items that were meant to be frozen were still frozen and everything was in great condition including the eggs. At first I felt the $7.99 delivery fee was high, especially since I already live near a grocery store, but the service was amazing and it can really come in handy when you aren’t able for any reason to go get your own groceries. I would definitely recommend Voila and I hope they are able to add more fresh products online! Also, just a side note, I was able to get some Lysol wipes which I haven’t been able to find at my local stores for over 4 months!

Voucher code enticed me to order from Voila

They promise a one hour delivery window and fulfilled that promise.
My order was for 11am to noon, I made a request to have the driver message me when close by and he did so giving me a 15 minutes.
The truck has different areas where they store frozen, refrigerated and shelf items. The driver wore a mask and gloves, he was friendly and pleasant. A few items were out of stock and I had to rethink my order in order to get to the use of the voucher. My order did not contain any fresh produce, but did contain freezer items which were frozen upon arrival.

The best grocery delivery service in the GTA

I was extremely pleased with my Voila by Sobey's order. The delivery person was very friendly and arrived on time. The food was packed very well, and everything was fresh. I have tried many of the food delivery services available in the GTA and Voila by Sobey's is my favorite.

Voila delivery service by Sobeys

This was my first time buying groceries on line, so it took a while to look through all the different departments. The groceries were delivered on time and the delivery person was very efficient. It’s a great service when you can’t go to shop in person.

Great service!

I placed my first grocery order with Voila by Sobeys. The website was easy to use and the pictures of the products were accurate. I received my order this morning and the delivery driver was amazing. He called 10 minutes before arrival and explained the whole process for me. When he arrived he explained which bags contained my cold/frozen groceries etc. He asked me to check the order and report back that everything was OK. I took all bags inside and he waited outside a few minutes while I did this. All the products were exactly as they were stated on the website and fresh.
A few positives
- 1 hour delivery window is great so you don’t have to wait around all afternoon for your order to arrive.
- All products were fresh and nothing expiring any time soon
- Products were at the correct temperature and are monitored at drop off
- Driver was very professional and had a mask and gloves on at all points.
- A robot picks the product, which helps with less contact during these uncertain Covid times

A few negatives
- some products are quite a bit more expensive than my local grocery store.
- I found that I had to play around with my time slot. I went to order on Friday and wanted a Monday time slot, after I added all to my cart and selected Monday all the fruit I wanted said it wasn’t available. I ended up submitting my order on Sunday for Monday and all was available.
- I had Lysol wipes in my cart and when I submitted my order it said they weren’t available. 5 minutes after I submitted my order I went back to the website and it said they were available but when I tried to add to my order it said it wasn’t.

I would rate my experience a 9 out of 10. As a busy mom of a two-year-old, I will definitely be using this service again and will refer my friend and family. I received a discount in exchange for my review with Chickadvisor

Complete Satisfaction

I received a discount as part of a Product Review Club to use at #VoilaSobeys.
I would use this product again and again.
I was pleasantly surprised and pleased with my delivery. The site was easy to use and navigate.
I actually saved quite a bit on my groceries using #VoilaSobey.The discount came in very handy.
This will save me a lot of time and hassle of going to the grocery store.
I had a great experience from the service provided: The delivery person was very polite, pleasant and respectful. He called ahead of time and explained the perks and policy. He also arrive promptly within the drop- off schedule
I received all the products I ordered, fresh and in great shape at my door. It’s very convenient for me, I’m happy they deliver on Sundays..
I would recommend this service to all my friends and family members, especially my mom. Thank you #ChickAdvisor for the opportunity.

Good service

I like to buy things on sale, and although there were some items on sale for purchase through the online platform, it wasn't as much as I would hope for to switch from in-store shopping to online shopping for groceries.

Quality & Convenience!

I was selected to receive $25 off a $100 purchase from Voila.ca delivery service through Chick Advisor. Many of the items I needed were on sale so that worked out perfectly. Lots of time slots to choose from for delivery...even next day! There is no confusion with random substitutions either which I found with other delivery services. You’re notified right away if an item is not available. I chose next day delivery between 10am and 11am. I received a text letting me know that the delivery was actually running ahead of time and if it would be ok to arrive early. Upon arrival, the driver checked temperatures of fridge/freezer items and also made sure all fragile items were ok. All bags were placed on my porch and then the doorbell was rung. All I had to do was grab my groceries and bring them inside. Everything arrived in perfect condition. I highly recommend this service!

Good quality, friendly service, but very pricey

I received a $25 off coupon for $100 order from ChickAdvisor in exchange for my jonest review of Sobey's new Voilà grocery delivery service.

The time windows were very quick. If I wanted to I was able to choose something for next day delivery. They seemed to have a lot of availability, which was great. I did not have any issue choosing something for a Sunday which is what worked best for me since weekdays are tight with my job.

Their website was a little difficult to navigate. Even when I typed in certain items they would not come up. I had to go through the menus to find them the long way. So I'm not sure if there is something going on with their search functionality that they still have yet to work out. Mostly, though, things were easy to find. There seemed to be quite a bit of variety on the website but nowhere near what is available in store. There were some items I wanted to include in my order that they simply did not have. Thankfully all staples and most versions of those staples were available. I also liked that they have a Sales section you can shop from if you are looking for deals, sort of like you would find in the flyers.

There are two big downfalls for this service that I actually feel are deal-breakers for me personally because I live alone and this service just does not cater to someone like me for these reasons. One, you cannot choose individual produce. With similar delivery services I have always been able to choose 1 banana or 1 tomato like you can if you were in the store. With Voilà, unfortubately, they make you buy produce in bunches of their choosing which is highly inconvenient. They gave me a huge bunch of bananas which made me spend more money than I wanted and also a lot went bad before I could finish them all. I think you should be able to buy as many or as few products as you wish. It doesn't make a lot of sense to force someone to buy an excessive amount of produce that will go to waste, making them spend more money and wasting produce that will not get eaten before it goes bad. There are other services that allow me to buy individual items so I think they need to fix this.

The second thing is that their products are extremely expensive. I think this is more about paying for convenience because I do not mind so much paying the $7.99 delivery fee or a tip for the driver. But the actual food in their stores is so overpriced that I could not afford to buy from this service on a regular basis, especially as a single person, by any means. As an example, a pack of 5 corn was $6.49 and that is just not in my price range. Their Compliments brand items were more reasonable though.

I was informed by the driver they will start charging for bags as well but that you could bring them back to the store to be reimbursed once COVID is over. I feel this might defeat the purpose of grocery delivery for a lot of people because I personally use it because I do not have a car. I would not take bags back for reimbursement since I am too far from most stores and would not get on the bus to get a few cents back for bags. It might be worth it for those who drive.

The driver texted to inform me she was about 20 minutes away, which was great. I appreciated the heads up. She also asked me, since I am in an apartment, if I would like her to come up with the groceries or if I wanted to come down to get them. She was extremely friendly and professional and was wearing a mask. The service was top notch! She explained about the bags, as stated above. She also explained that the double markings on the bag handles were indicative of cold produce that needed to be put in the fridge or freezer right away which I thought was a great touch! All the food was kept at good temperatures: the produce and dairy was all cold and everything frozen was frozen.

Overall, there are things that need to be improved about this service such as the website functionality and perhaps the variety of items compared to that of in-store. For sure I think people should be able to choose the number of produce items they want instead of being forced to buy a "bunch" of Sobey's choosing - that would be my number one issue. But the service people are very friendly. I did need to get a refund for one item and the process was very quick for that as well. I think affordability is the main issue here for most people; it is just out of the price range for a lot of people.