Professional delivery drivers, on time and helpful!

I was really impressed with the logistics of it all, from robots picking my items to bags for the fridge/freezer being tagged by coloured handles. The site was easy to use and payment was a breeze.

It was nice to have the driver call to ensure that you are home so that nothing spoils outside. Very professional and great customer service!

Safety

I received a voucher of 25$ discount from Chick Advisor to place my first order. I was surprised with the good sales Voila had! Driver called before going to my place, a few minutes ahead of my time slot booked. I wasn`t at home, and he waited until I arrive to hand the products to me, as I ordered some frozen goods. I said he could leave the groceries at my door, but he insisted in wait for me. I get that they want to avoid complaints, but I was authorizing the drop off. Vegetables were great! No complaints! I`ll definitely order again.

No much different from others

I have received from chickadvisors a $25 off on a $100 shopping test. Besides the inability to change the automatic postal code inserted all was seem less. A bit annoyed by the delivery charge of $7.99. Product variety was limited vs store. But all was clean and reliable.

Voila by Sobeys - Delivery with a Smile!

Normally I shop at stores in person, with free pick up or free delivery. ChickAdvisor offered a promotion which covered much more than the cost of delivery, so I went for it. After seeing the Voila delivery trucks on the road often recently, I have grown very curious.

In my perspective, Sobeys is a premium grocery store - you might expect to pay a little more for basic items. While this is true, I did find various items on sale and although the purchase date and delivery date were different, I did indeed pay the sale price. There were also no substituted items.

Before the delivery was about to arrive (about 20 minutes) the driver called to advise me and check that it would be ok to leave items on the porch. Due to COVID-19 protocols and restrictions, I was happy to have the service.

When the delivery truck arrived, they accidently delivered to my neighbour's porch. When they realized the error, they were quick to remedy the error and took a moment to tell me that my order was temperature checked and perfect. All frozen items were indeed still completely frozen. In fact, I couldn't even scoop the icecream that the kids had anticipated so badly.. haha

The 2 gentleman who dropped the order were cheery and seemingly happy with their work. They asked if I had any questions (I did not) and off they went.

Overall, the experience was pleasant. I would use the service again if the delivery fee is waived and recommend to others.

A great option instead of in person shopping

If you love shopping at Sobeys then this is a great alternative for not having to go in the stores. It’s an effective service and I would recommend it! I don’t typically shop at their grocery store so I doubt I would do this again because I love getting the best deals for my groceries and would prefer that over delivery

Really good experience

I tried Voila as part of a review and I was especially excited after all the positive reviews. I want to start by saying that the process was really easy and the driver was extremely professional. They call before they arrive and do a temp check on your items and make sure the items are good before giving them too you. You can also check expiry dates, and only one item was a problem in my order.

The pricing at these stores are generally higher so for me it took time to look through and see what I deemed an acceptable price for the items on my shopping list. I did found promos and got some great prices on certain items, sad it limits you and I could not get more from that section.

The delivery fee is completely acceptable and I wish this service had been available sooner! Maybe they can order a monthly subscription or some type of referral system. I really liked that that you can basically shop different stores like FreshCo, Well.ca and Farmboy all in one place.

not bad

I received a voucher for Voila by Sobey's. The website is easy to use and placing an order was super easy.
The main issue I experienced was that there was not much fresh produce to select from, most items were "sold out". The little produce I did receive was great! It was fresh and good sized. The other thing is they have a "bag program". You need to provide them with the same amount of plastic bags that they used for your order or there is a charge per bag.
I am definitely going to give it another chance and hope they have a better selection.

Great service

I usually don't order my groceries online so this was an interesting thing to review. My order was easy to place, when it was delivered it was accurate and the delivery people were friendly and prompt. This is a great service for people who have young kids or for whatever other reasons can't (don't want to) get to the store and shop in person.

My only hesitation with using it, is that I use a lot of coupons and with online ordering you are not able to do it. I also shop at Costco in bulk for some items, which is convenient and easy for me.

I tried the Voila by Sobeys in return for my review of the service.

Would Recommend

I received a discount code from ChickAdvisor to try Voila by Sobeys grocery delivery. As with anything, there are pros and cons. Luckily, there are only a few cons to this service, all of which are not of great significance. One of the negatives would be the pricing - this has nothing to do with this specific service provided by Sobeys but rather with the chain itself. Sobeys is not the place I typically shop for groceries, as the price points are a little high. I can get the exact same products for much cheaper elsewhere. Another one is that the curbside delivery is not available in Ontario. Ideally, they would have all options available in all of the areas they service. However, I am sure in time they will have this option for Ontario. Lastly, I was very disappointed in my hamburger buns! Two days after receiving my order, my son ate one of the hamburger buns and it was moldy! To be fair though, you could not see the mold on the outside of the bun - it was on the inside, so this would not be a fault of the company per se. All of these cons - though valid - are quite minuscule in the grand scheme of things. Especially for a brand new service provided by this company.

Now for the pros. The website is extremely easy to use and navigate, quite user friendly. Signing up for an account was very quick and easy, which I can appreciate. The produce was all fresh and the cold things were cold - I was advised they temperature check the food which is fantastic - no melting of frozen products or wilting veggies! The delivery guy was provided with large bins and a dolly which made the delivery much easier (I have had grocery deliveries in the past and the guy had to strong arm all my groceries upstairs as I live in a building and ended up just dropping them all at my door). Lastly, and the BIGGEST pro of this service, was the gentleman I interacted with that delivered my groceries. He called me 15 minutes prior to delivery to advise he was on his way. He was EXTREMELY polite, with a positive attitude (you could hear the smile in his voice over the phone). When he arrived, he was very gentle with my groceries when placing them in front of my door. He asked me if it was my first delivery and then walked me through what they do with every order. He made sure I was happy with my delivery and even offered to wait for me to check over everything.

Overall, this is definitely one of the best grocery delivery services out there. I can truly appreciate the extra steps they take to make the experience enjoyable for the customer. If Sobeys is your go to place for groceries, I would say you're going to love this service, hands down. If not, I still say try it out as it was an extremely pleasant experience overall!

Good job Sobeys!

I will definitely be using the service again in future!

I typically do not order my groceries online very often, but Voila is a great service. There were a lot of sales and specials available and I saved quite a bit of money on some items that I normally purchase in-store. The order arrived within the requested time frame, the delivery person was very friendly and courteous (they called ahead to ensure that I was home), and all of the items I ordered arrived (no backordered or out of stock items/substitutions). The frozen items were still frozen when received and the quality of produce was great! I will be using Voila again in future and will definitely recommend it!