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4.4/5
854 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Best Grocery Service I've used!

    From the time I opened Voila's website to the time I received my products at the door I had a great experience. Their website made it fast and easy to pick the products I wanted to buy with a side menu and sub menus categorized as well as a search bar. They also have a vast collection of products to choose from. It is very easy to add and subtract items to the grocery cart and it tallies the price as you go along. I also like that the sale items for the week are posted. I like that there are convenient 1 hour window times for delivery. The driver came to my apartment door in my high rise. I didn't have to go to the lobby. Big convenience for me! He even called and said he was 15 min. away giving me a heads up. When he arrived we went over my order and made sure it was all there. The produce I ordered was super fresh! + +_x000D_
    The cons about this service is I cannot collect Airmiles or coupons ordering through Voila. Also I would expect the prices of the products would be somewhat cheaper (comparing to Nofrills and Food Basics etc) since they are being picked from the warehouse and not the store itself._x000D_
    ..other than that:_x000D_
    Over all EXECELLENT service and I definitely WILL order again from Voila and I'll be telling my friends and relatives how fast and friendly and user friendly Voila website and delivery is! _x000D_
    Thank you Voila for a great experience!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Amazing Customer Service

    The Voila grocery service by Sobeys is by far the most superior grocery delivery service available! The app makes it a breeze to find/order products. The food is fresh, coming from the warehouse so never any issues with out of stock items. The delivery itself is smooth with amazing communication (I recieved a phone call 10-15 min before delivery). The driver knew all my items were accounted for, and was very kind. Great service that is truly made for busy families like mine!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Perfection is the word!

    After 3 months of using Voila by Sobeys I have nothing but the highest praise for this service. The order arrives fresh, nothing missing or substituted, delivered on time by a friendly driver. I can't say that for other grocery services I have tried. When you meet with this level of excellence there is only one thing to do -- and I have done it. Voila by Sobeys is now my only choice for grocery delivery!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Amazing service

    I received a promotional code for a discount to try out Voila and I was very impressed. I found many great prices in their discount section, and my delivery person was excellent. He was going to be five minutes early and called to confirm this would be fine. He was super polite and friendly. All of my groceries came well packed, everything frozen was still frozen, everything refrigerated was cold, and there was no squished boxes or bruised produce. I was extremely pleased and I will definitely order from them again.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Excellent service!

    Being a little skeptical of grocery delivery, I decided to try Voila and was pleasantly surprised! The online portal was simple to use, products were easy to find & best of all there were lots of timeslots!!! The driver also called me when he was 15 mins away- I really appreciated this!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Viola

    Love the service the woman called be before my order was going to be delivered great customer service

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Safety first! and convenience as a bonus

    Super easy registration. Flexible delivery dates/times. Orders filled in accurately. And last but not the least, peace of mind for getting the pantries filled up during pandemic times.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Accurate orders & friendly service

    My experience with Voilà by Sobeys was a pretty positive one! Although I consider the prices fairly high, the quality of any produce, bakery or meat items is very fresh and reliable. The site is pretty easy to navigate and even has a Sales section you can shop from just like a flyer. Sometimes it was difficult to locate an item but most of the time you could easily search for items from the search bar at the top. The only real downside to the shopping experience for me was that you could not choose a quantity for produce. For example, you could not choose how many tomatoes or bananas you wanted. It was just “one bunch” of banans that was put into your cart for you. As a single person I do not like seeing food go to waste so I like buying individual items, but for whatever reason this system did not allow you to do so. I am hoping they fix this in the future. Choosing a delivery window was easy and they seemed to have a lot of timeslots and availability, which was great. On the day my order was to be delivered, the driver kept in touch once on the road, informed me beforehand when they were leaving and en route, how long it would be before they got there, and was very friendly and helpful at the door. Everything in my order was correct and accurate, and I would use their service again!

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Fast service and good quality products

    I tried the Voila delivery service and it was incredibly fast.We got our groceries delivered to the door the next day on a weekend and the food was fresh.I requested for a contactless delivery due to the pandemic so the delivery person dropped it at the door , sent me a text and waited in his vehicle until I got the bags in.It was a hot day so I really appreciated that. Website was very easy to navigate and user friendly to find items I required at a good price.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great service, fair prices

    I used Voila to order groceries and was so pleasantly surprised. The sale prices were similar to sales in store, and delivery was only 8$. The person who delivered the order communicated really well with me, calling before and ensuring contactless delivery punctually in my slot. Website was easy to navigate.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.