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4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    2.2/5
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    Recommended? Fugheddaboutit!
    Anonymous
    November 17, 2020

    I placed an order that included cleaners and food. You should never bag food with a cleaner but Voila did so and a non-aerosol cleaner was bagged with heavy cans and drinks and broke open. The bag it was in leaked all the way from outside the front door, into the office, all over the carpet, my pants and ruined my boots and I was offered a $10 voucher for my troubles. I will be going back to Grocery Gateway as they bag in their vehicle at your door.

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    November 06, 2020

    I have now placed three separate grocery orders with Voila.ca, each 1 week apart. The site is easy to use which is important to me as a non-techy senior citizen. I like being able to choose the delivery day and time that I want early in the week and then place my order and add or delete as necessary until the cut-off time. The product range and quality is very good. The actual delivery service is excellent. Refrigerated product is temperature verified as it is taken from the vehicle and I get ice delivered and it is the best! There has been three different delivery persons, each has called 5 - 10 minutes before their arrival and well within the 1 hour window that I chose for delivery. They have each been very courteous, wearing their masks and placing my groceries on the step in front of my door. I will definitely continue to use this service on a weekly basis. The delivery fee charged very affordable.

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    October 31, 2020

    I placed my 1st order using the app and I was amazed by the ease of use to browse products, I also called they 1- 800 number and received excellent customer service, they applied a coupon for me while I was on the phone and was able to view my order in real-time that the savings had been added.

    I had a chance to edit my order within a few hours as well to add last minute items.
    I received my last email the night before that my entire order had been picked.
    I received a call from the driver to let me know when he would be arriving
    This is definitely a white glove service for groceries delivery
    Love it so far

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    5.0/5
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    Recommended? You Betcha!
    October 30, 2020
    Ontario, Canada

    Love the service

    I really like the sobeys service I tired many other too but so far sobeys is the one of the best they deliver everything fresh and carefully thank you for choosing me to try

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    4.7/5
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    Recommended? You Betcha!
    October 28, 2020
    Ontario, Canada

    I would use this service again

    This was the first time I bought groceries online and had them delivered to my house. It was so easy. I just clicked what I wanted (even got orange juice for free). picked a time for it to be delivered and it was delivered. I had not issues at all. The delivery went to smoothly. The quality of food was great. I was so happy.

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    4.7/5
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    Recommended? You Betcha!
    October 27, 2020
    Ontario, Canada

    Convenient, Fast, Reliable

    Excellent, friendly and prompt service!

    Website to select groceries is easy to use and clear. Incidentally, I had found it more user-friendly for example, than metro's grocery delivery website.

    Also it came with a free sample of coffee yogurt to try of a company I haven't heard before, which was quite interesting and encourages me to try this grocery delivery in the future again, as these fun perks make shopping a little more fun.

    The products came cool and fresh, and delivery was on time.

    A small word of caution for those living in buildings without elevators, or for those who would order for elderly family members or friends.

    When the delivery gentleman was close to arrival, he called and asked if it was a condo or a house. I replied that it was an apartment building. He explained that there is a new policy not allowing them to go upstairs due to Covid, so they cannot go inside the building's elevators or corridors. Not problem, I came down to meet him downstairs and pick up the items from the lobby. I appreciated that he brought them inside the main lobby, (past the vestibule), close to the stairs/elevator to make it easier for me.
    He was very friendly and professional, and helpful, I will likely use this service again.

    I asked him how it would work if someone is elderly or with mobility challenges, where it would be hard for them to carry groceries upstairs, as I had been thinking of trying this service out for my Grandma.

    He explained that the policy is not to go inside unless the customer tells them on the phone that they have a mobility disability e.g. in a wheelchair. The only thing that worries me is that there was no such option when ordering online to select this option from what I have seen, and I am afraid that had I done this earlier for my Grandma ordering groceries to make it easier for her, not knowing this information in advance, there is a big chance I would have put my Grandma into a situation where she would say nothing and go downstairs and possibly strain herself carrying heavy groceries upstairs. She would likely not know to say something about needing assistance on the phone especially as she would by default not be asked (in addition to a slight language barrier), she would likely end up placing herself in a situation where she would strain herself carrying it up.

    Glad to know this policy in advance, having tried it out first thanks to chickadvisor's invitation. Hence the 1 star deduction of an otherwise perfect service, to improve it I would recommend an option available on the website when placing the order to specify any physical restrictions (like for elderly folks who may need a hand, or other mobility assistance limitations in general). Other than that, the grocery delivery person was a gentleman and very friendly, service on the phone is excellent and I would definitely recommend it!

    Updated On: October 27, 2020

    (The invitation mentioned included a $25 off discount I used when trying this service out).

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    Member tried this product as part of the Product Review Club®
    4.8/5
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    Recommended? You Betcha!
    October 23, 2020
    Ontario, Canada

    Extremely convenient

    I would definitely use Voila by Sobeys again to purchase my groceries. Very user friendly and easy to purchase what I want. I appreciate that everything comes straight from their warehouse so nothing is "out of stock".

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    4.5/5
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    Recommended? You Betcha!
    October 09, 2020
    Ontario, Canada

    Sobey's grocery delivery is great!!!

    I received a $25 off voucher to order my groceries online from Voila and it went very smoothly and there were many time slots available. My groceries were delivered on time as stated and I was contacted when driver was on the way. He communicated which bags were to be refrigerated and not which was helpful upon delivery. Only negative I would say is product availability online with many products ...they were not available. Also, my meat products...seem like they don't look exactly fresh...one kind of dark looking so I'm scared if its bad or not. All in all went smoothly and very convenient.

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    4.2/5
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    Recommended? You Betcha!
    October 08, 2020
    Ontario, Canada

    Love that everything's in stock!

    Voila is an amazing delivery service that brings quality food to your door. I was super pumped that even though Voila is by Sobeys, you can ALSO get some Farm Boy products (which are FANTASTIC). A big thing for me when ordering groceries for delivery is that I almost ALWAYS get a substitution for at least one of items because they're out of stock. Not with Voila, this was my first order where I got everything I wanted. This is because it all comes from a warehouse not a store. If it's online, it's available.

    In regards to delivery cost it's quite fair and is definitely on the cheaper end of grocery delivery. Food cost, however, is relatively high.

    In terms of the organization of Voila's website/ordering page, I felt it was very well organized and easy to use.

    I was also unhappy with delivery wait times, we are in a world of same day delivery. There are delivery services that provide this and it was disappointing to see Voila's wait time was about 2 days away.

    Groceries were delivered on time and packaged nicely. Delivery driver respected social distancing, which is important during this pandemic).

    Overall, once the food arrived I was happy I used Voila, just wished it had got there sooner and a little cheaper.

    Updated On: October 08, 2020

    UPDATE to add: I did receive a discount for using Voila as part of a Product Review Club campaign.

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    4.0/5
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    Recommended? Fugheddaboutit!
    October 06, 2020
    Canada

    Expensive service but nice

    I received a discount to use this service from ChickAdvisor. Unfortunately I think Sobeys is an expensive grocery store so it wasn't really much of a discount in the end.

    It was quick. I ordered my groceries at 7pm and had them delivered the next morning before 10am. The driver was very pleasant and courteous and contacted me 15 min before arrival to confirm.

    One thing I didn't appreciate was that I couldn't order all the groceries I needed. Some items were out of stock (like celery??) so I still have to go back to the store to get some items. Not that convenient after an expensive delivery ($8 fee).

    Wouldn't use this service again. I can easily go to the store myself.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.