I got the Roya jacket as a present and wore it three times. The neckline got stained from the natural oils on my face (I don't wear foundation)... I cannot wear it anymore because it just looks dirty. I called the store and customer service and they were extremely unhelpful because the jacket was bought over 15 days ago. All they kept repeating was: ¨get it dry cleaned¨ which would mean I would have to pay 50$ every week after wearing it), or ¨if you bought it over 15 days ago there is no exchanging it because the item was probably worn¨ Obviously this is why I realized that the material stains so easily!
All I wanted was a black coat instead of the Dove colour which is extremely sensitive to skin contact. They can't even fulfill this request. For such an expensive item, the quality is thus poor and customer service useless.

Warning ! Do not purchase with Rudsak. They have horrible service. I ordered a jacket Online and it took over 2 weeks to " process" then 3 weeks to ship! Horrible customer - took them 2 days to answer thru email and 25 minutes to get a hold of them by the phone. I would of much rather bought a mackage or a different brand. I do not recommend Rudsak. Nice product but not worth the headache.

My experience is similar to the other reviews here. I find the quality of the designs at rudsack amazing, but the quality you get for what you pay just isn't there.

I bought one jacket there for ~$400 several years ago. It held up for the first winter, but by winter #2 the liner was completely worn out, the insides of the pockets were shredded, and the jacket generally was not holding up well.

Hoping (wishing?) that this was a one-off, I bought another jacket there this year (this time close to $500 all in) because again the designs were great. Well I bought the jacket in November, now it's not even the end of February and the same issues are showing up again. The pockets have worn out and I lose all my items. The liner is going fast. The outside of the jacket is starting to fray in areas.

So sorry rudsack, your clothing look fabulous, but I won't be shopping with you anymore due to bad quality.

Buyer beware.

Bought two coats in the last four years from the Newmarket location. First leather coat button fell off, was repaired free of charge but they had the coat for so long I didn't get to enjoy it the last few months of winter. In 2012 bought the Gloria down coat. After three weeks the button from the sleeve snapped off. They raced it,but didn't have a proper Rudsak button so they put a different black button on it. Now this year wearing the same coat the Rudsak leather label with the button clip on the lower edge of the coat came off. Now I have to waste my time again to take the coat in for repair and who knows how long they will have my coat for repair. I think that any store that will not honor your money back tells me they do not have confident in the product. I think with the money they charge the quality is poor. I also have a purse which is ok except the inside flashlight broke. I have a rabbit fur ear muffs too but no problems with them but then again a rarely wear them. I defiantly will never purchase any of the Rudsak products again.

As a former Rudsak employee who has recently had to suffer through their ridiculous "customer service" (if you can even call it that) policies, I really feel the need to warn people to BE WARE of shopping with this company. The designs are beautiful, unique and interesting, but the quality is absolutely sub par on every level.

Throughout my 2 years with them, I came to discover that the majority of the products produced by Rudsak are defective or damaged in someway upon being delivered to the stores. A few styles from the Fall 2010 women's boots collection were delivered with MOULD growing on the leather. Instead of recalling them, we were told by head office to just wipe the mould off and sell them anyways.

The facing on the belt buckles on many of the women's winter coats, which retailed for $400 most of the time, often fell or broke off, exposing the cheap cardboard/aluminum they were made with. Instead of finding a better quality way of fabricating them, head office instead told us to just keep sticking them back on and hope for the best.

The bags that were marketed as "Laptop Carriers" had terrible quality stitching that would rip or tear under the weight of a computer, often sending the buyer's computer hurtling to the ground; this I know from personal experience, unfortunately.

When met with customers who these concerns or similar quality issues, the GTA district manager would often tell us to advise them that their problems were "wear and tear", and that there was nothing we could do about it. I remember a lady coming in with a pair of boots that were in pristine condition and looked almost brand new, but the heel had broken off irreparably. I was told by the district manager to tell her we couldn't do anything. No exchange, no store credit, and certainly no refund. This is one of countless occasions where customers were shafted and essentially ripped off by this company. Working there honestly tugged at my conscience; I'm surprised I lasted as long as I did.

My advice for people who wish to continue shopping with this brand is this:
1) WAIT until the products go on sale. Rudsak has several weekend-long promotional events per season, so look out for those. Also, all the merchandise WILL go down to 50% off or more by the end of the season, no matter what the employees are trained to convince you.
2) AVOID the laptop bags, duffles and any other bag that's meant to carry any real weight! The stitching is not nearly strong enough to hold weight, and most of the time the straps are actually glued in, and the stitching is just superficial. The down coats are warm and well designed for the most part, but the boots are a toss-up, so look over any items you plan on buying extra carefully! If something goes wrong, this company will go out of their way to keep your money, regardless of the fact that their products are defective!