Online beauty purchases

I love shopping at beauty boutique online! Find what you need without leaving my house when I don't have time or don't want to hit traffic. Just love the PC optimum points! Splurge on prestige products without having to pay instead redeem with points! Free. .yay

They forgot an item from my order. When I contacted them, customer service told me their records showed it was included, basically calling me a liar. I eventually received my product, but it was such a headache trying to get it. Good products, but terrible customer service. Very unprofessional especially for a store that sells high end (not cheap) beauty products. Will not be ordering from them again, not worth the hassle.